I bought recently a used car from this dealership because of their attractive rates. However, I had bad experience in terms of how the overall my purchase experience went.
I’m felt misguided and deceived after the purchase. First of all, I was told by the sales agent that this particular car was Certified however, while signing the documents the Finance manager revealed that its just certification “ready” and I’ll have to pay extra if I need certificate in hand. I wonder why the website as well as sales agent mentioned it being a Certified car! BS#*#*}*}*
By the time we were started viewing this car, it was dark and neither sales agent nor I could find a glass chip on the car’s windshield. I found it the very next day. I usually don’t worry about such chips but this particular one was right in front of driver’s seat. This is a purely safety-hazard as it creates split-view whenever there is a car right in front of you. I would have expected any used car to reveal this kind of information upfront - which was missing in this case. This is another instance of mis guidance. Problem is, even after visiting your dealership (hoping they will take care of this and fix it by replacing the windshield)- this dealership showed very absurd response to a recent buyer - folks were laughing with the problem that I reported; their managers were like “sorry boss,now its your car, we cannot do anything now”! I felt so miserable thinking how these same guys were lurking behind me before selling the car and after then after the purchase totally new side of this dealership.
Another concern I had - this particular vehicle was so dirty but I was told the appropriate detail will be done at later point. However, later I was told that only wash will be done and even they cannot honor what they said. I don’t understand how a dealership can back-out for these quality measures - especially first time buyer!
While I was dealership with these problems - I was annoyed particularly with how rude a dealership’s team can become after selling a car 2 days ago!
I hope after reading this you will take pre cautionary measures by staying away from them.