Texas Direct Auto

Car was advertised as inspected with no major mechanical issues. There were major oil leaks requiring over 8k in repairs. The dealer was evasive and would not honor policy issues. There were major oil leaks requiring over 8k in repairs. The dealer was evasive and would not honor policy More

Andrew Owen was very helpful and delivered direct answers to my questions without all the headaches I have received from other dealers. Overall experience I would grade a B. I will consider TDA for my future to my questions without all the headaches I have received from other dealers. Overall experience I would grade a B. I will consider TDA for my future needs. More

Purchasing a vehicle has never been so pleasant or easy! Most of my process was handled over the phone before I stepped foot on the property. I came in, went on a test drive, and closed the deal. I also got Most of my process was handled over the phone before I stepped foot on the property. I came in, went on a test drive, and closed the deal. I also got a very generous amount for my trade in! I will definitely be back. More

The deal: The final price was perhaps a little high, also driven by unexpected charges for an inspection (in addition to the inspection I ordered), service fees, doc fees, and the like amounting to over $500 driven by unexpected charges for an inspection (in addition to the inspection I ordered), service fees, doc fees, and the like amounting to over $500. They listed the car on Auto Trader as well as their on line store on Ebay Motors. The Ebay listing had a better price on the Buy It Now. I placed an alternative offer and promptly heard from them the following day. We agreed on a price and a deposit was made. They quickly sent the sales agreement (sporting the surprise charges), and I was urged to immediately send a wire transfer in full to assure getting in the que for shipping. Wire transfer sent same day. Experience going forward: They set a nice little link to a page called My Account Info. Here they claimed they would supply key information about funds, paperwork packages, title information, shipping information, and the like. You are encouraged to go to this page before calling them about status. Unfortunately, beyond the wire transfer activity, they didn’t update this page. In fact, it still does not reflect the fact that my transaction is complete showing that they are waiting on my signed paperwork package needed to complete the sale. Seeing there that things appeared to be stalled, I called and emailed, receiving nearly no replies. On one occasion where I did finally snag the sales person, he gave the analogy that customers are like a grade school class where every student thinks they are the only ones in class. I guess that supports the claim that they ship over 200 cars a week world-wide, and they don’t have the time to dig for information and keep customers appraised. I can say that I could not get any meaningful answers, and it was a very frustrating experience. Worse, they disputed the findings of the inspection firm I hired at their recommendation, so my concerns about things I wanted done were brushed off, infuriating to say the least. Further evidence that they are not very organized or customer oriented came for the hauler who transported the car. It was his first and last job with TDA. They made him wait for almost 3 hours beyond their requested scheduled arrival, while workers walked around the car with a rag in one hand, and cell phone in the other. His complaints to the shipping manager about having other cars to pick up went unanswered. The Car: The car is about what I was expecting. The detailing on the car was second rate, crumbs in the seats, ½ of the dash covered with what appeared to be ArmorAll, finger prints and dust on wood finishes, dirty wheels, and assorted water spots. What were those workers doing for 3 hours while the car hauler waited and watched? Thank goodness the factory warranty is still in place with 8,000 on the odometer, because only 4 days after delivery the battery was dead and the charging system is suspect. At this writing, it remains at my local Cadillac dealership undergoing repairs. Ratings: I have gone to multiple sites looking at the ratings given to TDA by other customers. All ratings at YELP.com, Dealerrater.com, and Cars.com come up 5 out of 5 stars. Since they pulled the car from the Ebay Auction, there will be no ratings I can make there for them as the seller, or they me as the buyer. That is a good way to keep their behavior off the radar at Ebay, while violating Ebay rules about pulling auctions and settling by telephone. So where do they get their 100% positive Ebay feedback rating? Who are those people? And if they sell 200+ cars per month, why only 252 ratings over the past 12 months? But if you go to the Houston BBB, things get a little clearer with an “F” rating, 136 complaints, and 53 unresolved complaints. Further sleuthing brings forward a litany of complaints at RipoffReport.com and ComplaintsBoard.com. Of course, none of which I found before closing my deal. Hey, how bad can a 100% positive feedback high powered Ebay seller be? Well, as always, its BUYER BEWARE. More

Needed a 4X4 for winter in PA saw a 2006 wrangler with 40k miles for $17,000. Bought it. The clutch and tranny are shot it smells like a swamp, clearly the previous owner took it off road and didnt know 40k miles for $17,000. Bought it. The clutch and tranny are shot it smells like a swamp, clearly the previous owner took it off road and didnt know how to drive it left the top off and it got waterlogged the suspension is falling apart. these problems didnt develop over time i took it to the local dealer the day after i got it and they said they couldnt believe i could make it there from my house. Plus the fact that im a pharmacist not a mechanic and i knew something was horribly wrong with it after driving about 10 feet with it More

This was my first visit to Texas Direct Auto, but will not be my last. The place was amazing... "WOW" thats all I can say. From the moment I walked in with my family until I the moment we drove away in my not be my last. The place was amazing... "WOW" thats all I can say. From the moment I walked in with my family until I the moment we drove away in my 2007 lexus IS250, We were treated like we were special, Like we were important. We shopped around and already knew we were getting the best deal, but were skeptical about a predominatly online dealership. How was the experience going to be? What was the process ect? Well, our salesman Timothy McCaleb reaasured us from the moment we met that this was going to be a pleasent and momorable experience. He was very knowledgable and patient. He took his time and explained their process and kept checking on us the entire time. We really aqppreciated his professionalism. So Thank you Texas Direct and all of your staff for having indeed " The worlds greatest dealership". Sherry Quash More

wholesale prices. Andrew was very informative and helpful. This dealership isnt like traditional ones. There is no pressure. If there is a car you want all you have to do is let them know and someone helpful. This dealership isnt like traditional ones. There is no pressure. If there is a car you want all you have to do is let them know and someone will walk you through the process. I had my financing arranged but found out they have pretty competitive rates and beat my banks rate. Everything was better than expected. I was not looking forward to going to the dealership but it was very nice and they had SO MANY CARS haha. I will purchase next car here as well. More