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Texas Nissan of Grapevine - Service Center

Grapevine, TX

4.5
498 Reviews
Call Service Center (817) 533-4244

498 Reviews of Texas Nissan of Grapevine - Service Center

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May 13, 2025

Everyone at Texas Nissan Grapevine are nice and professional. Everyone is always helpful and communicates well. More

by Sassygirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
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May 14, 2025 -

Texas Nissan of Grapevine responded

Thank you for your positive feedback! We are pleased to hear that you found our team to be nice, professional, and helpful. Communication is important to us, and we strive to ensure our customers feel supported throughout their experience. We appreciate your support and look forward to serving you again!

May 12, 2025

Ray is the utmost professional and still down to earth. If I have an issue he always makes it right More

by king_richard17
Recommend Dealer
Yes
Employees Worked With
Ray
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May 13, 2025 -

Texas Nissan of Grapevine responded

Thank you for your thoughtful review! We're so pleased to hear that Ray consistently provides you with professional, down-to-earth service. It’s great to know you feel supported and that he’s someone you can rely on to make things right when needed. Your trust means a lot, and we’re grateful to have Ray on our team delivering the kind of experience you described.

May 12, 2025

They did a good job and completed the tasks I needed. Replaced the windshield wipers and oil change. More

by MBARBER333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t recall
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May 13, 2025 -

Texas Nissan of Grapevine responded

Thank you for sharing your experience! We're glad to hear that everything was completed to your satisfaction, including the oil change and windshield wiper replacement. It's great to know we were able to take care of what you needed efficiently. We appreciate your feedback and look forward to assisting you again in the future!

May 11, 2025

Samantha is an awesome customer service rep. This is the 2nd time she has taken care of my car and is friendly and thorough with her service. More

by SHERI_C_66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
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May 12, 2025 -

Texas Nissan of Grapevine responded

Thank you for sharing your positive experience! We're thrilled to hear that Samantha continues to provide excellent service. We'll be sure to pass along your kind words to her. We look forward to taking care of your car again in the future!

May 10, 2025

Longtime customer from 2013 car purchase and you don’t honor the tire rotation for tire purchase tells me you don’t need me. I want the sales tax to go to Bedford. I don’t need you anymore.Grubbs Nissan c More

by gpowley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray
Report | Print
May 12, 2025 -

Texas Nissan of Grapevine responded

We appreciate your loyalty as a longtime customer since 2013 and are truly sorry to hear that your recent experience did not meet your expectations. We understand your frustration regarding the tire rotation and would like the opportunity to discuss this matter further. Please reach out to Service Director Clint Givens at Cgivens@vtaig.com, and he will be happy to assist you in resolving this. Thank you for sharing your feedback.

May 10, 2025

Excellent service, quick in and out including car wash and mantinance review. Thank you I have nlbeen coming here since 2013. More

by LARRYGC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario webster
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May 12, 2025 -

Texas Nissan of Grapevine responded

Thank you for your continued trust in our service department since 2013! We're thrilled to hear that your recent experience was excellent and that we were able to provide quick service along with a car wash and maintenance review. We truly appreciate your loyalty and look forward to serving you for many more years to come.

May 10, 2025

In and out in about 30 min. Perfect service. Excellent customer service. I'll be back. More

by TOMLINSON.SUZZANNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Tomlin
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May 12, 2025 -

Texas Nissan of Grapevine responded

Thank you for the great feedback! We’re thrilled to hear that your visit was quick and efficient, and that our team delivered the level of customer service you deserve. We look forward to welcoming you back next time!

May 08, 2025

Efficient, attentive, thorough. In and out quick. Good in communicating what to expect and in answering questions. More

by xyz
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
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May 09, 2025 -

Texas Nissan of Grapevine responded

Thank you for sharing your experience! We're glad to hear that the team was efficient, attentive, and thorough during your visit. It's great to know communication was clear and that all your questions were answered. We appreciate your feedback and look forward to serving you again!

May 08, 2025

She very helpful and very kind she handled my transportation issues very well.. Her service was fast More

by elainechanthavong
Recommend Dealer
Yes
Employees Worked With
Samantha
Report | Print
May 09, 2025 -

Texas Nissan of Grapevine responded

Thank you for your kind words! We're so glad to hear that she was helpful, kind, and able to take care of your transportation needs efficiently. It's great to know her quick and thoughtful service made a positive impact on your experience.

May 07, 2025

Arturo is a wonderful service advisor and keep me updated during the entire service process! More

by howardrussell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo
Report | Print
May 08, 2025 -

Texas Nissan of Grapevine responded

Thank you for your kind words! We’re so glad to hear that Arturo provided excellent service and kept you informed throughout the entire process. We’ll be sure to pass along your feedback to him—he’ll be happy to know he made such a positive impact on your experience!

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