Texas Nissan of Grapevine - Service Center

I received great customer service from Leo and the team. My experience was what I expect from a dealership and will now be servicing all of my Nissans at this location. My experience was what I expect from a dealership and will now be servicing all of my Nissans at this location. More

AK was very nice and explained to me ,the questions I ask. Very good service did a great job. ask. Very good service did a great job. More

Leo, my go to guy, is GREAT! He takes good care of me and my vehicle. He takes good care of me and my vehicle. More

This last service experience was great! A previous service visit did not go as well. In general they are usually good. A previous service visit did not go as well. In general they are usually good. More

Fast service. Solved my problem. Explained properly what was done and the warranty. Good customer lounge. Solved my problem. Explained properly what was done and the warranty. Good customer lounge. More

The customer service here is top notch. Quality work is all they provide. No complaints here. Quality work is all they provide. No complaints here. More

Scheduled online noting I would wait for my car. When I dropped it off, they told me it could take 24 hours to diagnose and I had to leave it there. (Digital servicing problem). The solution to When I dropped it off, they told me it could take 24 hours to diagnose and I had to leave it there. (Digital servicing problem). The solution to a split emission line was a new fuel tank costing me $2600 on a car with only 18k miles. This is not a high pressure, flammable problem. (Nissan corporate passing cost on to the customer instead of allowing just the hose to be fixed) Received a call at 11:30am that my car would be ready for pick up at noon and to head that way. I asked for call when the car was actually ready and told them I would be there in an hour - which would be 12:30pm. I arrived at 12:25, Leo asked that I wait in the lounge while he checked in another client. After waiting for 25 min in the lounge and Leo helping at least 2 other customers while I waited, I finally asked someone else to help me. No one could help me they said - had to be Leo. He then made excuses that my car wasn’t ready yet, he still had to process my paperwork and the car hadn’t been washed yet. (Process problem and customer service problem) They also left a tool in the car - does this mean they didn’t finish? I’ve only ever bought Nissans - 6 of them - and this is by far the worst service I have ever received at a dealership. More

Faster than expected service on the day my car was being serviced by Texas Nissan. serviced by Texas Nissan. More

Ray was great to work with! He was super communicative and informative, which is what you need in this instances! He was super communicative and informative, which is what you need in this instances! More

Great service was extended last visit. Samantha was great and very helpful and attentive. I look forward to working with her again. Samantha was great and very helpful and attentive. I look forward to working with her again. More