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Texas Nissan of Grapevine - Service Center

Grapevine, TX

4.5
488 Reviews
Call Service Center (817) 533-4244

488 Reviews of Texas Nissan of Grapevine - Service Center

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June 18, 2025

The services here were great. Raymond T was awesome with helping me with my services and concerns. More

by prattkeyanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Tipps
Report | Print
Jun 19, 2025 -

Texas Nissan of Grapevine responded

Thank you for the great review! We're happy to hear Raymond T took good care of you and addressed your concerns.

June 18, 2025

Excellent customer service! ! Thanks for always being quick and efficient Samantha and keeping us informed. More

by Jennifer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Seyavong
Report | Print
Jun 19, 2025 -

Texas Nissan of Grapevine responded

Thank you for the kind words! We're glad Samantha provided quick and efficient service while keeping you informed.

June 18, 2025

Very nice and efficient! Promised what they said they would do! Janice was was my service advisor! Love how she kept her word! More

by valerievanslyke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janice
Report | Print
Jun 19, 2025 -

Texas Nissan of Grapevine responded

Thank you for the great feedback! We're glad Janice kept her word and provided efficient service. We appreciate you sharing your experience!

June 18, 2025

Everyone I spoke with was friendly and helpful. The customer lounge was nice but I wish the iol change had gone faster. More

by Debbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Seyavong
Report | Print
Jun 19, 2025 -

Texas Nissan of Grapevine responded

Thank you for your feedback! We're glad our team was friendly and helpful, and we appreciate your patience with the oil change. We'll work on improving the speed.

June 17, 2025

The staff was friendly, and I appreciated that they were able to fit me in last minute. However, I'm giving 3 stars because they recommended a service that turned out to be unnecessary. They replaced my car More

by carlitos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Report | Print
Jun 20, 2025 -

Texas Nissan of Grapevine responded

Thanks for sharing your experience, Carlitos. We’re glad you found our staff friendly and accommodating. Your feedback regarding the service recommendation is valuable, and we ask that you please reach out to our Service Director, Clint Givens, at Cgivens@vtaig.com. We appreciate your insight as we strive for excellence.

June 17, 2025

When I went to this car dealership I was treated very well and nice! Thank you! More

by DEBRAWARD26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha S.
Report | Print
Jun 19, 2025 -

Texas Nissan of Grapevine responded

Thank you for your kind words! We're happy to hear you were treated well. We appreciate you!

June 17, 2025

Dealership quickly got my car in and out of the shop. They did an excellent job. More

by court14lee
Recommend Dealer
Yes
Report | Print
Jun 19, 2025 -

Texas Nissan of Grapevine responded

Thank you for the great review! We're glad we could get your car in and out quickly and that you’re happy with the work.

June 16, 2025

Janice was very knowledgeable, kind & considerate for the situation I was in! She made this a stress-free situation for me! More

by KS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janice
Report | Print
Jun 18, 2025 -

Texas Nissan of Grapevine responded

Thank you for your wonderful feedback! We are delighted to hear that Janice provided you with knowledgeable and considerate service. Our goal is to make every experience as stress-free as possible, and it’s great to know we achieved that for you. We appreciate your support!

June 15, 2025

Janice , my service rep was fantastic. She worked with me and kept me informed on the status of my repairs. Very professional and friendly. More

by TEXDOC1229
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janice
Report | Print
Jun 16, 2025 -

Texas Nissan of Grapevine responded

Thank you for sharing your experience! We're delighted to hear that Janice provided fantastic, professional, and friendly service while keeping you informed throughout your repairs. We'll make sure she knows how much you appreciate her. Looking forward to assisting you again!

June 15, 2025

Excellent service but they charge and additional 3% if you pay with credit card, that was really disappointing! More

by Cecilia Bojorquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond
Report | Print
Jun 18, 2025 -

Texas Nissan of Grapevine responded

Thank you, Cecilia, for your feedback. We appreciate your recognition of our excellent service. We understand that the additional charge for credit card payments can be disappointing, and we value your insights on this matter. To discuss this in more detail, please reach out to our Service Director, Clint Givens, at Cgivens@vtaig.com. We are here to help and appreciate your understanding.

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