Texas Nissan of Grapevine - Service Center

Car was serviced exactly on time. Representative was knowledgeable and polite. Service was done quickly and throughly. Representative was knowledgeable and polite. Service was done quickly and throughly. More

I had my car's oil change and the service was excellent. The man that helped me was honest about what my car needed and I appreciate that! He didn't try and sell me things I don't need. I will come back bec The man that helped me was honest about what my car needed and I appreciate that! He didn't try and sell me things I don't need. I will come back because of that. More

Dealership and associate was clean, friendly and fast with getting me back in my vehicle. with getting me back in my vehicle. More

The team at the service center were amazing, and so courteous. Thank you for helping me! courteous. Thank you for helping me! More

I have been doing business with this dealership for 13 years now. Saturday was a disappointment in that what was once a great place to get my vehicle serviced has become a den of thieves. I had bought t years now. Saturday was a disappointment in that what was once a great place to get my vehicle serviced has become a den of thieves. I had bought tires from them years ago with the understanding that I would get free tire rotation as long as I owned the tires. On Saturday, when I asked them to rotate the tires, they said that it was going to cost me $25. I got them to deduct the $25 charge for rotation, but they told me that I would have to pay the charge in the future. When I reminded them of their promise to rotate the tires for free, they told me that they could no longer honor their commitment. I was also there for an oil change. The crooks wanted to charge me $190 for an oil change because they had included all kinds of add ons and up charges that I didn’t ask for nor did I agree to. I got them to claw back some of those charges, but I still drove out of there after paying $148 for an oil change. The dealership looks like it’s a dead or dying dealership as there is not even a fraction of the foot traffic that I have seen there in the last dozen plus years.of going there. They don’t have many vehicles on the lot for sale (both new and used). I guess they have decided to make money by xxxxxx people with service charges I’m really quite disappointed with this dealership. As I have said, I have been doing business with them for 13 years and I always found them to give good service at fair prices. They have a totally different group of people running the place from when I was last there. This group of people and their thievery have destroyed any trust I ever had for this business. I had to rate this place as one star only because I didn’t have the option of rating them as zero stars. More

Arturo was great and it took less time than expected to complete what was necessary. complete what was necessary. More

I had a great service person, that kept me informed on my car needs great pls car needs great pls More

Service as expected Tony was very professional handling my needs. Service as expected! Will come back again my needs. Service as expected! Will come back again More

Good service from Samantha the service advisor. I was very happy with the service you did on my Nissan Rogue. I was very happy with the service you did on my Nissan Rogue. More

It served my needs. I do not like getting rating surveys multiple times from every place I do business. I do not like getting rating surveys multiple times from every place I do business. More