The Audi Exchange Highland Park

Long Distance purchase, perfect! I purchased a 2016 Audi A6 CPO vehicle at Audi exchange from a city about 600 Miles away (Omaha). I didn't want annoying phone calls from the dealer I purchased a 2016 Audi A6 CPO vehicle at Audi exchange from a city about 600 Miles away (Omaha). I didn't want annoying phone calls from the dealers that I contacted during the search for a specific vehicle and asked that I be contacted only by text or email. You would be surprised how many dealers don't get this. At that point they are ruled out.Well, Lucas did respect this wish. We finished the entire purchase with all text, email and a pair of phone calls at the end. When I would ask for something, he went not only did it rapidly but did extra. For example : since I was buying the car without inspecting it myself, I asked if there were any flaws to it. He not only looked it over and let me know about it, he also sent a video walk around of it. Pretty amazing. I bought this car as a surprise for my wife and he included a couple of little extra niceties that she loved. Not only that, he did all of the arrangements for having it delivered, it was incredibly fast. After the purchase he followed up and responds rapidly. Completely satisfied! More

Best Used Car Buying Experience Lucas Kielar was great! I met him over the summer when I visited the dealership looking for a car for my dad. When a 2013 Allroad with the right color Lucas Kielar was great! I met him over the summer when I visited the dealership looking for a car for my dad. When a 2013 Allroad with the right color/options appeared on Autotrader I called Lucas the next morning. There we no pictures online yet, but Lucas took many detailed pictures himself to send to me along with the CarFax report and original window sticker. We worked out a price and I placed a deposit on the car before coming down a few days later. Communication during the week was efficient and he even followed up a couple of days after the sale. I wouldn't hesitate to purchase a car from Lucas again in the future! The paperwork was all set before arriving at the dealership. The entire process was very quick and efficient. We came down from Milwaukee to purchase the car and were in and out in a few minutes. For a used car, it was in exceptional condition. The interior was spotless and the paint was very smooth and free from swirl marks. The corner of the lower rear valance and bumper did have minor damage (valence trim was bent). I am a very detail oriented person and did not catch it my first time walking around the car. Looking back at the pictures that were sent it was also not visible. I truly believe the dealership was not aware of the damage. They were genuinely apologetic and without asking they did offer an additional discount on the car to compensate for it. Overall this was a very pleasant experience. As I said earlier, I would not hesitate to purchase a car from The Audi Exchange or recommend them to a friend or family member. More

Excellent deal from nice people on a fantastic car. Got a new A4 working with Sales Professional Lucas Kielar and Sales Manager Ryan Megan. The entire transaction could not have been more pleasant. I go Got a new A4 working with Sales Professional Lucas Kielar and Sales Manager Ryan Megan. The entire transaction could not have been more pleasant. I got a great deal on a fantastic car-my 10th Audi. Lucas listened and worked with Ryan to get me the deal that I wanted and I drove home in a new A4. How often can you say that you trusted the people you bought a car from? Well, I did and highly recommend them. More

Amazing dealership WOW. Right when I was about to give up on Audi...It was an amazing experience, zero brain damage and got an even better deal than I expected. Thank yo WOW. Right when I was about to give up on Audi...It was an amazing experience, zero brain damage and got an even better deal than I expected. Thank you Lucas for my beautiful 2017 Audi A4. Everything you have promised you delivered. FIVE STAR EXPERIENCE ALL THE WAY. More

excellent car buying experience I generally don't write dealer reviews but I must say that I am very impressed with the entire car buying experience with Audi Exchange from start to I generally don't write dealer reviews but I must say that I am very impressed with the entire car buying experience with Audi Exchange from start to finish. David McCann was my sales rep who was very knowledge, easy person to speak to about any questions I had and appreciated his no-pressure and relaxed attitude. Even the car financing aspect of it was a good experience - I was happy that I was not pressured into buying all the extra warranties etc. Overall, a very nice experience - highly recommended! More

Fantastic Car Buying Experience We just purchased an Audi A4 and could not be happier with the entire experience. Lucas Kielar was extremely knowledgeable and professional throughout We just purchased an Audi A4 and could not be happier with the entire experience. Lucas Kielar was extremely knowledgeable and professional throughout the process. It was for sure the best car-buying experience we have ever had. He was straight forward, transparent, and accommodating in every way. He even came in to the dealership on his day off to check delivery of our vehicle. Ryan was great in expediting our trade-in and Dan had our paperwork and title organized and made our closing process seamless. This dealership and its employees are exemplary. They have earned our respect and loyalty! More

Wonderful experience! Absolutely the best car buying experience we've ever had! Lucas Kielar was very professional and worked with us long distance. He was extremely prom Absolutely the best car buying experience we've ever had! Lucas Kielar was very professional and worked with us long distance. He was extremely prompt in his responses. Over-all, it was an exceptional experience, and one we will be repeating for our next car! Thank you Lucas and team! More

Sales Lucas was not an aggressive sales person. Very knowledgeable, no hard core sales pressure.. Just a very comfortable experience. I bought a CPO Audi Q Lucas was not an aggressive sales person. Very knowledgeable, no hard core sales pressure.. Just a very comfortable experience. I bought a CPO Audi Q5. He followed up after the sale to make sure I didn't have any questions or need anything. More

Amazing car buying experience I contacted Lucas Kielar based upon reviews here and elsewhere after seeing a CPO Audi A4 online that I wanted to check out. Lucas was with another c I contacted Lucas Kielar based upon reviews here and elsewhere after seeing a CPO Audi A4 online that I wanted to check out. Lucas was with another customer when I arrived, so he asked whether I'd like to wait a few minutes to take the test drive with him or just go for a spin by myself, which I did. I really appreciated this gesture because it allowed me to check out the car at my own pace without any sales pressure, whether real or inferred. There were no pushy followups from Lucas or any sales manager as can be common with other dealerships. That said, I texted Lucas a couple of times about the car, and he always responded very quickly. When I returned to purchase the car, the negotiation went smoothly, and I was in and out of the Finance office quickly. Dealership is pristine and everybody I interacted with was extremely pleasant. Five star car buying experience. Go here and ask for Lucas! More

By far the most pleasant car shopping experiance I was in a market for a new car, and was looking into Audi and some of their competitors. Working with Lucas was a big difference comparing to other d I was in a market for a new car, and was looking into Audi and some of their competitors. Working with Lucas was a big difference comparing to other dealerships. He was highly professional, and respectful of my time. On my first visit, I've told him that I have about 30 minutes, and I was out in 30 minutes. There was no pressure in terms "if you buy now, I am going to give you a good deal" or similar statements. He was not running numbers in front of me and was totally transparent about the price and things offered. There was no a single moment I felt confused or being "worked out". Same story with Shawn - he was working with me on the final paperwork; no hidden cost outside of what Lucas told me and was willing to go over every paper I was signing - not just rushing through it. I am definitely going to be returning customer, this dealership is something different. More