The Audi Exchange Highland Park

No Hassle The idea of trading in my car made me cringe, and the Audi dealership where I bought my last car assigned me to a dealer who emphasized my dislike of The idea of trading in my car made me cringe, and the Audi dealership where I bought my last car assigned me to a dealer who emphasized my dislike of the process. So, I decided to drive an hour away to Audi Exchange, in hopes of finding a more straight-forward and haggle-free experience. Lucas provided exactly that. The best words to describe Lucas are transparent and professional. He is not your typical car salesman - Thank Goodness. No question I would come back to Lucas for my next trade or purchase. As for the dealership, Audi Exchange had a great inventory - much better than other Audi dealerships in the area. The test drive process was extremely hassle-free. More

Had the best experience! I just got the Audi Q5 and it is the most amazing car. I am so extremely comfortable driving it and I feel that the many great things that I've heard I just got the Audi Q5 and it is the most amazing car. I am so extremely comfortable driving it and I feel that the many great things that I've heard about it in the past, are true. The guys at Audi were more than helpful. They were not pushy at all and were extremely honest about their vehicles. They made me feel very comfortable and allowed me to take my time when deciding on what I wanted to do. They also explained how to use the car and everything it has to offer. I really loved my experience here and I would highly recommend it. More

Purchase of Audi I traded my Mercedes for a 2014 Audi s5. I had the good fortune of working with Lucas Kielar & I highly recommend him as a salesman. He is very know I traded my Mercedes for a 2014 Audi s5. I had the good fortune of working with Lucas Kielar & I highly recommend him as a salesman. He is very knowledgable, friendly & a real pleasure to interact with. He went out of his way to accommodate me, even coming in on his day off. Audi exchange is a class act & Lucas is a class person. More

Great experience overall! I walked in and have done my homework prior and know exactly that I wanted a used A6. I worked with Harold Grant on my trade in and purchase and I ha I walked in and have done my homework prior and know exactly that I wanted a used A6. I worked with Harold Grant on my trade in and purchase and I had a great experience working with him. I would definitely recommend him to anyone looking to buy an Audi and would also recommend the Audi Exchange!! -Jon More

Recommend Harold Grant Purchased a CPO A4 from Harold Grant. Far and above the best car buying experience I've had. I not only highly recommend Harold but, highly recommend Purchased a CPO A4 from Harold Grant. Far and above the best car buying experience I've had. I not only highly recommend Harold but, highly recommend Audi Exchange over McGrath Audi (or any other Audi dealer). The service department at Audi Exchange is far and above the best run service department I've ever dealt with anywhere. To be that well organized and thorough with the volume of vehicles passing through is quite an accomplishment. It is evident that they are not only well managed but, that the employees genuinely enjoy working there. I've had a couple of minor issues with the vehicle that I purchased and both were cared for immediately and fixed right the first time. Very pleased with the vehicle and the entire experience. Now quit reading this and go buy an Audi from Harold! More

Great experience Let me first of by saying I am a 26 year old who made the switch from dodge to Audi. And it had been the best decision I've made. The Audi exchange te Let me first of by saying I am a 26 year old who made the switch from dodge to Audi. And it had been the best decision I've made. The Audi exchange team was extremely knowledgeable. Did not rush me, nor did they push the sale. I will always continue to take my business to the Audi Exchange. Harold got me a deal of a lifetime. And Lucas was the second man that made it even better for my self. And how can you forget a great finance guy like Dan Fernstrom. My experience was great. More

bought a previously wrecked car+ had fault issues. first drive home, transmission fault.... nobody knows anything about it! of course. three weeks later the vehicle registration comes in the mail, it first drive home, transmission fault.... nobody knows anything about it! of course. three weeks later the vehicle registration comes in the mail, it states "Cumulative Damage" Audi Exchange is a underhanded dealership. if you want ripped off, please shop with them. More

Salesperson/Adviser was pompous and judgemental I shopped on the internet for the best prices on a low mileage late model Audi A6. I received many hits from the Audi Exchange inventory, so I used t I shopped on the internet for the best prices on a low mileage late model Audi A6. I received many hits from the Audi Exchange inventory, so I used their email link to ask some questions. The Internet salesperson Alison Skwarek responded immediately with an email and phone call. The conversation was very pleasant and informative. Alison set me up with an Internet Client Adviser/salesperson by the name of Matt Kahn. This is where the pleasant part of the car buying experience ended. A few days after initial contact, I drove to the dealership to meet with Matt Kahn and look at an A6. I walked into the dealership, which was bright, clean and modern looking. An older gentleman saw me wandering and asked if I needed help. I told him I was supposed to meet with Matt Kahn, so he went and found him for me. From the moment Matt Kahn saw me I could feel the judgement oozing from this guy. His whole expression changed to that of someone who thought I was not worthy of his time. Of this I am positive, facial expressions and body language don't lie. And this guy was as transparent as can be. I pressed on, even though I felt somewhat belittled, and asked if I could see the A6. Matt Kahn said he would go look for it and bring it to the front. He said to go over to the small beverage counter and get something to drink. I did that and stood there for about 5 minutes while the attendant at the counter spent the whole time talking to someone else (some rich North Shore barbie doll). She never even noticed I was there. Before I got impatient and was about to interrupt her, Matt Kahn came back with a crap-eating grin on his face. He informed me that the car was just sold. It took everything in my power not to wipe that smirk off his pompous face. I said "ok thanks for checking" and headed for the door. Matt Kahn then half-halfheartedly asked me if he could help me with another car. I said no thanks, you've helped me enough and walked out. Believe me when I tell you that I did nothing but walk into that dealership and ask for Matt Kahn. The disrespectful way in which Matt Kahn dealt with me was disgraceful. I'm guessing he doesn't even realize he behaved that way because pompous, arrogant people like him rarely ever think there is anything wrong with the way they behave. So, if you are a pompous, arrogant jerk yourself or have so much money that you would be treated differently by this guy, then by all means shop at the Audi Exchange for your next car. But if you are like me, a regular guy, who earned every penny I have and want to spend your hard earned money on a high quality car, I would advise you to avoid this dealership and if not, at least avoid Matt Kahn. UPDATE 2/3/16: Mario Rogic the general manager at Audi Exchange responded to my review very quickly. He offered to have me come back in and be shown how well they really treat their customers and that this incident was an anomaly and not what they condone. I have already purchased another vehicle, but wanted to note that Audi Exchange did respond very quickly and respectfully. More

Found My Silver Beauty Had a great time here. This was a fun experience for me, as I wanted an A7 for a while. If you want red carpet service, go here! Had a great time here. This was a fun experience for me, as I wanted an A7 for a while. If you want red carpet service, go here! More

Simply the best They are literally the finest caliber of people you can meet. I have nothing but the ultimate in appreciation for Harold Grant and Ryan Meegan and th They are literally the finest caliber of people you can meet. I have nothing but the ultimate in appreciation for Harold Grant and Ryan Meegan and the way they treated my family and I. It is how car buying REALLY should be. Bought 3 cars in a week between business and personal and wish I needed a 4th! More