The Audi Exchange Highland Park

problem car I have a 2014 Audi Q7 that has the front windshield icing up on the inside of the car, and the defroster do not deice it., The car has been back to th I have a 2014 Audi Q7 that has the front windshield icing up on the inside of the car, and the defroster do not deice it., The car has been back to the dealership numerous times and the problem has not been fixed the last time the windshield iced up so bad that it cracked and dealership would not warranty it. Other issues the brakes have squeaked the first week of owning the car and I have gone back to the dealer and was told to push harder on the brake pedal,they still squeak. The belly pan fell off after their tech worked on the car and they didn't want to warranty it either, they wanted to charge me for a new one, after my husband talked to the service writer, my husband told them that they were the only people who worked on the car. They finally replaced it under the warranty. After calling Audi customers service about the windshield problem and getting little results it leads me to writing my review do to the poor service. I will not be buying another Audi and will not recommend one. Annette Ashbacher More

Excellent service! I must say that this was my best car shopping experience ever. The salesman was very informative and answered all of my questions patiently. Salesmen I must say that this was my best car shopping experience ever. The salesman was very informative and answered all of my questions patiently. Salesmen like Lucas deliver incredible service and are very knowledgeable. It was a very pleasant experience. I will be coming to your showroom for years ahead! I truly recommend to anyone looking for a new vehicle ! More

Easiest car purchase ever. I went in with a restricted budget and left with a beautiful car and low payments. My sales specialist, Lucas Kielar, was immensely helpful, knowledga I went in with a restricted budget and left with a beautiful car and low payments. My sales specialist, Lucas Kielar, was immensely helpful, knowledgable, genuine and understanding. The entire staff was welcoming and friendly but not in the least pushy, unlike most dealerships. I highly recommend Audi Exchange. I've never been happier with my purchase! More

Amazing car buying experience This was the second car I have bought, and have visited several dealers but this was by far the best experience I had. Very loyal and honest people wo This was the second car I have bought, and have visited several dealers but this was by far the best experience I had. Very loyal and honest people would definitely recommend it to anyone looking for a new car More

Audi trade for Jeep Both Garrett and Lucas made the process painless. I traveled 350 miles not knowing what to expect. No surprises. The process was easy and low stres Both Garrett and Lucas made the process painless. I traveled 350 miles not knowing what to expect. No surprises. The process was easy and low stress. Everything went smoothly. More

Spending our money on a new Q7 with Drew Malone was so easy! Let's just say that after meeting Drew Malone and going through the car buying experience, we were ready to hand over our money to him and Audi Exchan Let's just say that after meeting Drew Malone and going through the car buying experience, we were ready to hand over our money to him and Audi Exchange. We made our decision early one to purchase an Audi; however, made the biggest mistake in the beginning of going to a different dealership because of the proximity to our house. Those other guys just screwed it all up for Audi and really tested our loyalty to the brand. I will refrain from using colorful adjectives for those guys since this review is for Drew. We decided to give it another chance because Q7 was the car for us. As we walked into Audi Exchange and met Drew, we were just about ready to give him our money! He was very professional, but not pushy. Very knowledgeable and answered all of our questions and concerns. What impressed us the most of how Drew was in constant communication with us (calls, texts, email) and always available to talk/meet. We travel for work and Drew's availability and flexibility was much appreciated. During our waiting period for the ordered Q7, Drew always kept us up to date on the status of the delivery, so we never felt like we were forgotten till the pick up. What really made Drew standout was how he was able to quickly understand our needs and delivered on them without a hitch. Coming from the corporate world, the experience with Drew and Audi Exchange was top notch professionalism. We absolutely love our Q7 and will only go to Drew for our next cars. Audi Exchange better keep him around; otherwise, we will follow Drew wherever he is. More

Will never go anywhere else. The best car buying experience I have ever had. No games. Knowledgeable but not arrogant, patient, not pushy.....I'm still in disbelief. We showed u The best car buying experience I have ever had. No games. Knowledgeable but not arrogant, patient, not pushy.....I'm still in disbelief. We showed up after close on a Friday night and Lucas stayed 2 hours to close the deal. I would recommend this dealership, and Lucas specifically, to anyone I know. More

Our first Audi We had our first experience with them today and I have to say this is the place to go. They were kind and the service was superb. Lucas was informativ We had our first experience with them today and I have to say this is the place to go. They were kind and the service was superb. Lucas was informative and knew how to find what we were looking for. They managers took time to meet us and make us feel right at home. The finance manager, Patrick, took time to explain it all to us and find ways to help keep us in budget. If you are in the market for a sweet ride and great customer service, I highly recommend this group! More

Great! great place (inventory, machinery and technology) + professional staff = great customer experience!! Lucas Kielar helped me with my purchase, patient great place (inventory, machinery and technology) + professional staff = great customer experience!! Lucas Kielar helped me with my purchase, patiently explained all of the features in a car, and most importantly gave me a good deal. My transition to Audi & this car dealership was a smooth transition. Will definitely go back when the time comes. thank you! More

A true business experience! I have owned a range of cars that fit as competitors to Audi as well as ones that are considered to be a step above and below. At the end of the day, I have owned a range of cars that fit as competitors to Audi as well as ones that are considered to be a step above and below. At the end of the day, they are all great cars. In most cases, when you spend more than $80K on a car, you are getting a great car/product. The only thing that makes a difference is the dealer; the folks at the dealer, their attention to detail, following through to get you information to make decisions tied to your purchase, not making you feel like all the dealer cares about is the sale, and most importantly the service you receive after the sale. I want to thank Lucas and Ryan for their ongoing efforts along with all the others that made the experience great (Shawn M, Ken L, Mario R). My experience in purchasing my A8L and my sister in law purchasing her Q5 this year is a standard that all dealerships should strive to achieve. All the folks at the dealer were attentive to making sure I was receiving what I needed; not just one salesman. The purchasing experience was at my pace and at my comfort level. And I could tell the dealer focused on meeting each individuals needs in this regard. They understood the product and were willing to tailor the product and deal to suit my needs. Simply put, they care that I am happy and as a guy who buys cars regularly and has family members that buy cars regularly, they have gained my respect and I plan to continue to purchase cars from them whether I live near the dealer or not. I also would recommend their sister dealer, the Porsche Exchange in the same light. Thanks for all the efforts to help my family with their car needs! More