The Audi Exchange Highland Park

10/10, would deal again. First off, I'd like to say THANK YOU to Drew Malone, Bill Gillen, Dan Fernstrom, and Chanelle Dahm. They went out of their way to help make this deal First off, I'd like to say THANK YOU to Drew Malone, Bill Gillen, Dan Fernstrom, and Chanelle Dahm. They went out of their way to help make this deal go as smooth as possible, despite the 800+ mile distance between us. Long story short, I drove from PA to IL to purchase a used Mini from Audi Exchange, and the whole experience couldn't have gone any smoother. When I arrived, the car was ready to go, and after a quick test drive to verify the car was ship-shape, it was as simple as handing over the keys to my trade-in, signing the dotted lines, and driving back to Pennsylvania. Again, thank you. I've been thoroughly enjoying the Mini, and I would gladly make the 14 hour drive again to deal with you again. More

Awesome experience!! Thanks, Drew! I recently bought a used car from this dealer and had an absolutely superb experience. My sales person, Drew M., was professional and friendly. I woul I recently bought a used car from this dealer and had an absolutely superb experience. My sales person, Drew M., was professional and friendly. I would have no problem recommending this dealership to others. Thanks!! More

This is how I like to buy a car Let me start by saying, I rarely write reviews. I read reviews all the time but to write one the experience has to be exceptional. My experience at Au Let me start by saying, I rarely write reviews. I read reviews all the time but to write one the experience has to be exceptional. My experience at Audi Exchange was just that. I had never owned an Audi or really considered one for that matter. I went there interested in a specific model, the Audi Q5 and wanted to get as much information as possible to make an educated decision. I met Lucas Kieler when I arrived and he was friendly and made me feel comfortable. He was very educated on the features of the car and explained everything and answered all my questions. I purchased the Q5 and I love my car. Lucas has been so helpful the whole way through. He is patient and relaxed and provides a no pressure environment. This is a first for me in car buying if you know what I mean. As for the entire staff at Audi Exchange everyone is so attentive and friendly. I would highly recommend Audi Exchange and Lucas Kieler to anyone interested in purchasing an Audi. More

One VERY Bad Visit My 10 year old A4 Cabriolet had been used sparingly but was going on a long trip. Brought the car in for a total service to be certain my wife and I w My 10 year old A4 Cabriolet had been used sparingly but was going on a long trip. Brought the car in for a total service to be certain my wife and I would be safe on a 2000 mile highway journey. They came back with a $3500 bill and while a lot of money, I was happy to have the car I love in tip top shape. NOT SO FAST. When I arrived at my destination a loud hum and shimmy began. The local dealer examined it and said $2500 to replace the drive train, repair the mounts and flush the dirt out of the brake fluid! Oh, and by the way, your convertible top is separating from the rear window. Audi recommends replacing the top for $4000. WHAAAAT? This 10 year old car (only 70,000 miles) is now supposed to cost $10,000 to keep on the road. Oh, there is more but the fact is the Audi Exchange never totally checked out the car. The second dealer made it clear that none of the repairs they saw were NEW. They should have been addressed in at the Audi Exchange the first time. I talked to Audi corporate in Detroit who have absolutely no authority to anything. THESE GUYS ARE AWFUL. They are not thorough in the least. Oil change? No problem. Anything more, find another dealer. And, FAST. More

The way car sales should be done My experience with Ramzi was fantastic. He gave me time to check out the car and answered my questions when I was ready. It was a pleasure working wit My experience with Ramzi was fantastic. He gave me time to check out the car and answered my questions when I was ready. It was a pleasure working with him. More

Great Experience Just purchased an Audi certified 2011 A5 convertible with only 25 thousand miles. I would have to say this was the best, easiest car buying experienc Just purchased an Audi certified 2011 A5 convertible with only 25 thousand miles. I would have to say this was the best, easiest car buying experience I ever had. My salesman, Ramzi Amazi, and I actually went to the same local extension of Purdue University, and we laughed and talked our way through the whole process. He also seemed authorized to work his own deal, as there was none of the usual time-xxxxxxx car buying process of "let me go talk to my manager" or write down your number and I'll take it to my manager or anything like that. What a pleasure! The finance manager was also great to work with, clearly explaining the add-on type options, giving me time to decide those, and giving me time to determine my ultimate financing approach. I would highly recommend visiting the Audi Exchange, and ask for Ramzi ... a friend of mine already has! More

Great buying experience I had a totally positive experience at Audi Exchange with Lucas Keilar, my salesman. He was very friendly, listened well, answered all my questions an I had a totally positive experience at Audi Exchange with Lucas Keilar, my salesman. He was very friendly, listened well, answered all my questions and was extremely competent in his knowledge, not only about the car I was interested in, but in alternatives as well. Lucas went the extra mile giving me his cell number and told me to call him with any question at any time. A very nice and competent guy. Listened well. More

Audi experience. Got a great car along with great service and great deal. They are willing to work with you to find a good fit within your price range at The Audi Exch Got a great car along with great service and great deal. They are willing to work with you to find a good fit within your price range at The Audi Exchange. More

Audi Exchange and Lucas Kielar were Great After visiting a number of other Audi dealers in the Chicago area, it was a pleasure to work with Audi Exchange and Lucas Kielar. Lucas and the deale After visiting a number of other Audi dealers in the Chicago area, it was a pleasure to work with Audi Exchange and Lucas Kielar. Lucas and the dealership went the extra mile to acquire from an out of state dealer an A5 with the colors/options I wanted. Lucas was very knowledgeable and he was more than helpful in explaining the refinements in the 2014 A5 compared to my existing 2010 A5. I appreciated the fact that Lucas did not try to "hard sell" me; his approach was to let the car and its features speak for themselves. I found it very refreshing. Lucas and the dealership was also more than competitive in negotiating the purchase price. More

Great Experience Great experience working with Lucas. He was great to deal with from the start. I wasn't that familiar with the A6 but he went through all the feature Great experience working with Lucas. He was great to deal with from the start. I wasn't that familiar with the A6 but he went through all the features before and during test drive. Purchase was quite easy as well. Lucas has also been great following the purchase with questions. Always willing to answer any questions I have. Would highly recommend working with Lucas on your next purchase. More