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The Audi Exchange Highland Park
Highland Park, IL
595 Reviews
The team at Audi Exchange would like to welcome you to our dealership in Highland Park, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Audi vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.
When you’re looking for quality auto maintenance and repairs near Highland Park, you can always count on the professional technicians in our Audi service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own!
Lots of folks in Highland Park count on the high-quality vehicles and services found at Audi Exchange, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 595 reviews
June 14, 2012
very knowledgeable about product and operation ! Also personable and easy to talk to. Understands price points desired by customer and willing to negotiate around those parameters personable and easy to talk to. Understands price points desired by customer and willing to negotiate around those parameters More
by Edwin_Poling
Employees Worked With
Ramzi
April 20, 2012
My husband and I were shopping for a new Q7. We drove up to the dealer and there were no other customers there. We walked around outside for 10 minutes, no one came out to talk to us. We went inside the d to the dealer and there were no other customers there. We walked around outside for 10 minutes, no one came out to talk to us. We went inside the dealer, walked around and looked at all of the cars, no one talked to us. We stood by the brochures for a few minutes, no one talked to us. We went back outside and walked the rest of the lot, no one came out to talk to us. I should mention there were a ton of salespeople inside, but none even bothered to look up when we were inside. After 20 minutes we decided to leave, totally disgusted. We drove an hour to the Audi dealer in Napervile and 3 hours later had bought a new Q7... Cash. Don't know what they were judging us on in Highland Park, but they lost an easy$56,000 and any referral we would ever give. Drive the extra miles and go to Naperville, it will be worth he drive. More
by Giudom2
Employees Worked With
None see comments
December 11, 2010
My wife and I purchase a certified 2008 Audi TT in June 2010. After getting the vehicle home we noticed a small ding directly on a crease below the drivers mirror. Upon further inspection by a body shop it 2010. After getting the vehicle home we noticed a small ding directly on a crease below the drivers mirror. Upon further inspection by a body shop it was clear that the dealer had tried to perform a paintless dent repair on it. If looked at with the right light there are waves in the door skin from the equipment used to try and repair the ding. After contacting the dealership we were told to bring the car in for them to look at it. After a couple of days and a promise by the new car manager and our saleman Bob that they would make it right we were ultimately told that it was our problem. If the dealership had even offered to split the cost of a proper repair it would have been at least something. Instead they offered to let us have it fixed at their body shop for full price. More
by tmuncaster
Employees Worked With
Bob B.
May 10, 2009
I purchased a new S5 from this dealer. After 3 months, they have failed to return a set of extra tires from my trade in. I now have a formal complaint filed with Audi America, even they are unable to get they have failed to return a set of extra tires from my trade in. I now have a formal complaint filed with Audi America, even they are unable to get this dealer to respond. I would not recommend this dishonest dealer. More
by lotus1
Employees Worked With
Mario/sales manager
October 10, 2004
Quick Diagnosis. Work is done quickly and well. I was there once with what turned out to be a bad wheel bearing. When I got there, one of the guys rode around with me for 5 or ten min. in August heat, cl there once with what turned out to be a bad wheel bearing. When I got there, one of the guys rode around with me for 5 or ten min. in August heat, closed windows, no a.c. so he could hear noise. These guys never condescend or act as if the problem is my fault. Positive experience every visit. I live downtown with Fletcher Jones 1 mile away and I'll drive up to Highland Park for an oil change. More
by johnmeyers4
Employees Worked With
Steve (Service Advisor)
