The Autobarn Volkswagen of Countryside - Service Center

We purchased our 2006 Passat at the Autobarn and have always come back there for service. At first this was a matter of convenience because the dealer was located near my place of employment and they we always come back there for service. At first this was a matter of convenience because the dealer was located near my place of employment and they were always happy to drop me off and pick me up at work. For the first few years the service consisted primarily of oil changes and regular maintenance. Although the price was not low, I always had the sense that we were being treated fairly and the staff was always friendly and informative. Because of our good experiences we continued to bring our car back even though I left my former job and it now requires a special trip to bring in the car. Among the things I particularly like is that there is little turnover among the service advisers; we're dealing with the same people we met when we first bought the car. As a result I can call them on the phone, talk to someone I know, and know that they know me and the vehicle. An example of their willingness to go 'above and beyond' occurred just yesterday. My wife was driving the car in downtown Chicago (about 25 miles away from the Autobarn) when the low oil warning message appeared on the dashboard display. She parked the car, called the Autobarn and talked to Steve. As it happens, Steve had a contact who worked close to where my wife had parked the car. Steve called his friend who picked up some oil, met my wife at the car, and added the oil for her. He would not even accept payment for the oil. I can't imagine a better example of going out of the way to help a customer. This kind of attention is typical of our experiences with the service folks at the Autobarn. I would also add that their service waiting area is comfortable, well stocked with complementary coffee and beverages, and also convenient for people who need to work while they wait for their cars. More

This dealership should be a a model for other dealers. Excellent customer service starting from Richard kirkpatrick (GM) to Jason (the finance guy), to Ras (sales), to Bogdan ( mgt?), to Randy (Service) t Excellent customer service starting from Richard kirkpatrick (GM) to Jason (the finance guy), to Ras (sales), to Bogdan ( mgt?), to Randy (Service) to all the guys at the back who wash my car. Whenever I have questions, I feel comfortable calling them and they all always are helpful and or to direct me to the right place or number to call. The guys who wash cars know how I treat mine and they do exactly just that. Keep up the good work! More

Excellent customer service, VERY prompt service, comp loaner car. A world away from any previous dealer. I previously ruled out going to a dealer for service, suspecting overpricing, delays- but in fut loaner car. A world away from any previous dealer. I previously ruled out going to a dealer for service, suspecting overpricing, delays- but in future i'll def return! Instead of sitting and waiting, I can work, be productive, and save money More

The Autobarn outdoes themselves with service everytime! We purchased a 2009 Routan from the Autobarn and had it in for a scheduled 18,000 mile service appointment. Not only did the service department look We purchased a 2009 Routan from the Autobarn and had it in for a scheduled 18,000 mile service appointment. Not only did the service department look at and fix the little things (oil change, tires, squeaky sliding door), but I had briefly mentioned that my steering wheel had been shaking when applying the brakes. They took it for a drive, and not only checked my brakes, but replaced not just the front, not just the pads, EVERYTHING, way ahead of schedule, completely as a courtesy to us. Everytime we are there I feel like they bend over backwards to make your experience a great one. When people mention they are thinking about buying a car, we refer them to the Autobarn, especially VW Countryside. It is a dealership like no other - absolutely unparalled, and we will continue to refer people to them. I promise, our next vehicle will be an Autobarn vehicle as well. More

Walking into the Autobarn is like walking into someone's living room. You are greeted immediately, and everyone is EXTREMELY friendly, feels like home. I am treated with courtesy and respect which is hard living room. You are greeted immediately, and everyone is EXTREMELY friendly, feels like home. I am treated with courtesy and respect which is hard to find these days in the marketplace. Oh, and I must mention how we love our TDI Wagen, I melt every time I sit in it! Thank you Autobarn for all that you do! We plan on being a repeat customer and have recommended you to our friends and family. More

THE SEVICE AND SALES DEPARTMENT ARE ALWAYS COURTEOUS,FRIENDLY,AND HELPFUL.THE CAR PRICES ARE GREAT AND ALL THE CARS I HAVE PURCHASED HAS BEEN FANTASTIC!THE PEOPLE AT THE AUTOBARN/COUNTRYSIDE A COURTEOUS,FRIENDLY,AND HELPFUL.THE CAR PRICES ARE GREAT AND ALL THE CARS I HAVE PURCHASED HAS BEEN FANTASTIC!THE PEOPLE AT THE AUTOBARN/COUNTRYSIDE ALWAYS TREAT ME LIKE FAMILY.I HAVE RECOMMENDED THE AUTOBARN/COUNTRYSIDE TO ALL OF MY FRIENDS AND FAMILY AND WILL CONTINUE TO RECOMMEND THEM TO EVERYONE I MEET. More

The experience started sour in the beginning. I put a down payment on a vehicle and they sold in by the time I returned to do paperwork. Their service reps have attitudes and so does the receptionist/cas down payment on a vehicle and they sold in by the time I returned to do paperwork. Their service reps have attitudes and so does the receptionist/cashier. I came in for A/C service. It was about $350. The next morning I had to return and the "gaskets were leaking." Well shouldn't they have found that initially in the inspection? I returned for a tune up a few months later. Later that evening my car was misfiring and wanting to stall. "They overlooked something and had to fix it." I returned a few years later and needed a new catalytic converter, crankcase vent pipe, front right axle, new belt, dipstick (which I believe they broke in the first place), and they did a fuel system cleaming (which I wasn't told about). I paid my deductible and the differnece. A few days later, I had to return because my car was flaring during gear changes. I take it in and they tell me I need a new transmission. They call me to pick it up and I show up. It wasn't ready yet. Finally later that afternoon it was ready. I pick it up and the next day it strats flaring again. When I take it in they said I could leave it. So I said only if I get a rental. They told me since I didint have an appointment they could not cover the rental. And I would have to wait until the technician that worked on it had an open appointment. The rep was rude and gave me attitude. When I spoke to a manager, he said he was not legally responsible for anything. I would have to wait until they had an opening because it is safe to drive. I would NEVER go back or recommend any aspect of this dealerdship to anyone! More

I had called the service dept. to asked why my check engine light was on again, after I just had fixed this problem no more than a week ago. The person on the phone said it can be many things. He ask engine light was on again, after I just had fixed this problem no more than a week ago. The person on the phone said it can be many things. He ask if I can bring the vehicle in to have it check for no charge to find out what's the problem. After we have brought our vehicle in and they had finish examining it. They said now it's going to cost another $850+ tax to fix the problem. We told them it was too expensive right now and that we would think about it. They said it was ok but we had to pay a diagnostic fee of $128 in order to take our car home. We were furious, they totally went back on their words. I spoke to the GM, he listed to my story but did nothing just had the service director called me. Now of course the service director was trying to make excuse for his service dept. and trying to cover up their mistake. But one thing that he isn't doing is trying to understand what went wrong and how can he correct it for the future. We have been loyal customers for about 5 years now and every time I come in they find something wrong with my car. I of course fix what ever they tell me. This is unacceptable how they treat me as their customers. I was looking to buy another vehicle from them, because of this situation they have lost me as a customer. I will not recommend this dealership to anyone I know. More

This is exactly what a service experience should look like! Fast, efficent, very communicative. I knew what was happening, what the cost would be, and if things changed they kept me informed every step like! Fast, efficent, very communicative. I knew what was happening, what the cost would be, and if things changed they kept me informed every step of the way. Way to go Autobarn! I will be a customer for life. More