The Autobarn Volkswagen of Countryside - Service Center

I had called the service dept. to asked why my check engine light was on again, after I just had fixed this problem no more than a week ago. The person on the phone said it can be many things. He ask engine light was on again, after I just had fixed this problem no more than a week ago. The person on the phone said it can be many things. He ask if I can bring the vehicle in to have it check for no charge to find out what's the problem. After we have brought our vehicle in and they had finish examining it. They said now it's going to cost another $850+ tax to fix the problem. We told them it was too expensive right now and that we would think about it. They said it was ok but we had to pay a diagnostic fee of $128 in order to take our car home. We were furious, they totally went back on their words. I spoke to the GM, he listed to my story but did nothing just had the service director called me. Now of course the service director was trying to make excuse for his service dept. and trying to cover up their mistake. But one thing that he isn't doing is trying to understand what went wrong and how can he correct it for the future. We have been loyal customers for about 5 years now and every time I come in they find something wrong with my car. I of course fix what ever they tell me. This is unacceptable how they treat me as their customers. I was looking to buy another vehicle from them, because of this situation they have lost me as a customer. I will not recommend this dealership to anyone I know. More

This is exactly what a service experience should look like! Fast, efficent, very communicative. I knew what was happening, what the cost would be, and if things changed they kept me informed every step like! Fast, efficent, very communicative. I knew what was happening, what the cost would be, and if things changed they kept me informed every step of the way. Way to go Autobarn! I will be a customer for life. More