Roberto was courteous, professional, friendly, patient, and attentive to my questions as I winnowed my choice of vehicle and accessories that I wanted. When I had made my decision and submitted it online to area dealers, Roberto responded quickly and with a price that included all I asked for. No other dealers did, except to say they would love to work with me and get me the best deal. None gave attention to my request. Roberto did. Once paperwork set in motion, he had a car the next day and all was completed in a few hours and I drove away. Roberto followed up interactions promptly, and always with the note that oils help in any way - prior to sale, and now after. A great guy to work with.
I hope working with the service department plays out the same.