We have bought a new Subaru and two used Ford F-150 in the last 4 years at The Frederick Motor Company. The sales team is great to deal with. The service team is top notch also
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Other Employees :
"Non-Exsistent Customer Service"
- Brian L
I bought a Super Duty, needed to purchase an additional key (with remote start). I called the dealership and verified price of the key, price to cut, and that they had them in stock. Got all the information, asked what to bring, everything to make sure it was smooth. Awesome, I will be there today.
Called before driving 2 hours to get to the dealership. Was advised by two different people, parts was open until 7pm. Called at 6:50pm to advise I was close but traffic put me behind schedule, I would be there 5 after. No answer in parts, closed when I arrived. Called the next day to verify the time parts and service would be open, 7pm again. This time I left work earlier than normal to give an hour lead time. Get there and they didn't have the keys in stock (never do according to the parts person, after being advised they keep the specific key I need in stock). I bought a standard key and take it to Service to have it coded - after waiting for 5 minutes while the service person was shuffling papers - I was advised service techs leave at 6pm (it's now 6:30). I asked how much coding the key is - price quoted over the phone was $65, price quoted in person was $115. Quite a jump. I wouldn't have driven the two hours, as it wasn't worth the trip. Instead of trying to fix the issue at hand, the service person was more interested in who told me it would be $65. I should also add, FMC wouldn't sell me the key without coding "because it's required and you can't do it yourself" eventhough Ford has directions for coding online, on their website for owners.
Sadly, this was not my first encounter with Frederick Motor Company, but thankfully it will be my last. Our business stopped buying parts from them for these same reasons and we went to Hagerstown Ford instead. Customer service is top notch there, and service is excellent. All around horrible experience at Frederick Motor Company.
Just a great experience all around. David was helpful, friendly, no pressure and went above and beyond to help us out during and after the car buying process. Would definitely come back to see David and team again.
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