The Honda Store

This review is of the service department, not the mechanics but the customer writeup personal. I also would look for a different dealership given the service I received from the service department. mechanics but the customer writeup personal. I also would look for a different dealership given the service I received from the service department. I have been in the automotive repair trade for 55 yrs. one way or another. I also have ASE master technician certification but now retired. I am the owner of the 2017 Honda CR-V, but my daughter is the driver. Was bought as a Honda certified veh, I also bought a Honda extended warranty from Honda, veh now only has 55,000 miles on it. Veh had an issue, all the dash warning lights came on, had veh towed to shop. They did a diagnostic check on it and no codes were stored in the computers. This is understandable, as one cannot repair unless a stored code or a new one is set. Paid the bill and tow as not covered by warranty as nothing was found related. This was handled by William; this is the service advisor that handled the 2nd time back in after about 1-2 weeks. This time they found a code that stated fuel injectors need replaced for around $1000.00. Bill called my daughter as she was the given driver of veh. He left her a voice message of the issue and that this is not cover under Honda Care warranty, and she would have to pay. I stopped in to speak with Bill but he was off for the afternoon, no one else was able to follow-up on that day? I called Honda care about the policy as I have a copy, was told it is a cover item. Called back to service was told not covered, called Honda care again, it is a cover item and no claim was submitted by this dealership? Bill did call back and he said it is covered now, he did not see the contract dated on the computer. Then he tells me he has been doing this for 25 years, makes one wonder if other customers have had the same issue and paid for a covered repair due to one’s incompetency. I would have been out of a $1000.00 for a covered repair, maybe Honda should do an audit on this dealership? More

Best run service dept ever got a appt. Right away all staff treated me as family Right away all staff treated me as family More

Terrible place to buy a Honda. Worst tactics by far and the most expensive out of the Honda stores that we have purchased from. Go to Hermitage and stay away from this place. the most expensive out of the Honda stores that we have purchased from. Go to Hermitage and stay away from this place. More

Very responsive and great follow up.Salesperson stayed Very responsive and great follow up. Salesperson stayed in touch even though the car eventually sold to another customer. Would definitely do busine Very responsive and great follow up. Salesperson stayed in touch even though the car eventually sold to another customer. Would definitely do business with this dealership. More

Terrible staff, no sorry no thank you nothing. Felt like you are totally ignored. Bought civic 2020. 2nf service charge 119 no explanation or advice. Had Toyota Camrey for yrs from boardman their service is you are totally ignored. Bought civic 2020. 2nf service charge 119 no explanation or advice. Had Toyota Camrey for yrs from boardman their service is way superior then Honda boardman store. I would not recommend any of my friends or family to buy and vehical from Honda boardman. More

Bought a used Honda accord 2006 within fifteen months my power steering went out my alternater and my converter. You pay premium price for junk aweful if I was in traffic driving could of been seriously hur power steering went out my alternater and my converter. You pay premium price for junk aweful if I was in traffic driving could of been seriously hurt.should not be aloud to sell anything like that.Boardman Honda I am told after the fact is aweful!!well yes it is.!! Lucky I am able to talk about it..boght the car Nov.2019 didn't drive for 5 months was in a garage this is now Oct. 2020 More

No one will help you. I stoped when I was out to look at a CRV. It was like I was invisible. I guess because I’m a women? Any way after 30 min trying to get someone’s attention I left. Customer Service wou a CRV. It was like I was invisible. I guess because I’m a women? Any way after 30 min trying to get someone’s attention I left. Customer Service would only get worse after a sale! More

Lousy dealership Yes I bought a used car. They cheap dealership. Won't repair anything on there used cars. Stay away. All they care about is the money. Sharks. Yes I bought a used car. They cheap dealership. Won't repair anything on there used cars. Stay away. All they care about is the money. Sharks. More

4th car new Honda purchased yesterday! This is the only dealership that I've ever been to that I don't have to hassle with. Best price,best sales team, I've ever worked with. Thanks Jeremy This is the only dealership that I've ever been to that I don't have to hassle with. Best price,best sales team, I've ever worked with. Thanks Jeremy and Michelle for making this another great experience. The Honda store is 4 for 4 with me since 2006. More

What a waste of time. I recently went to this dealership about a 2015 Accord they had for sale. I had an appointment set up with a salesman. I arrive and he wasn't availabl I recently went to this dealership about a 2015 Accord they had for sale. I had an appointment set up with a salesman. I arrive and he wasn't available. I spoke with another salesman who was friendly and very polite and very professional. According to the Carfax for this car on the day of my visit, the dealer has had the car on their lot for 73 days. They wouldn't come down on the price of the car. Then they tried to low ball me on my trade in. What they offered me for my trade in was an insult. Honda's supposedly hold their value as far as a trade in value. Not at this dealership. I won't go back. I wouln't recommend this dealer for a new or used car. More