Babylon Honda - Service Center

Great service But the waiting room is in dire need for Great service But the waiting room is in dire need for new furniture the chairs are worn out it’s kinda embarrassing to see hope they invest in so Great service But the waiting room is in dire need for new furniture the chairs are worn out it’s kinda embarrassing to see hope they invest in some new furniture before my next oil change More

Understaffed. There was one advisor who checked in customers and she was great, otherwise I would give one star. unfortunately I don’t know the young lady ‘s name who took care of me, she did as much customers and she was great, otherwise I would give one star. unfortunately I don’t know the young lady ‘s name who took care of me, she did as much as she could. There wasn’t any acknowledgement from anyone else. This is how it had always been at this shop. More

Horrible communication, takes 3 days for advisor to call back with an update. Tried to take advantage of me due to situation out my control. Estimate was over a $1000 until I got my insurance involved then back with an update. Tried to take advantage of me due to situation out my control. Estimate was over a $1000 until I got my insurance involved then it became $600. Based on this horrible service experience I will be choosing another brand when my lease is up. Honda makes a good product but when things go wrong you should provide quality and trustworthy service. More

Prompt courteous service, my first oil change went very smoothly. I made an appointment, dropped off my Pilot, it was ready in no time at all. smoothly. I made an appointment, dropped off my Pilot, it was ready in no time at all. More

Great service with constant updates and solution oriented, friendly client focused people. The woman who served us was very efficient, friendly and knowledgeable and the other colleagues took very g oriented, friendly client focused people. The woman who served us was very efficient, friendly and knowledgeable and the other colleagues took very good care of our needs. More

I was waiting there for oil change about 90 mins. They should let me know before the service. The manager gave me the better price than the person dealed with me. How can you have two different prices should let me know before the service. The manager gave me the better price than the person dealed with me. How can you have two different prices in the one place.Will not go there any more! More

Very good service and friendly staff. Nice and clean facility. The representative was very knowledgeable and nice. I will definitely be going back in the future. Thank you facility. The representative was very knowledgeable and nice. I will definitely be going back in the future. Thank you More

Always an amazing experience from entrance to exit. The staff is courteous and professional. I've never had a bad experience why go anywhere else staff is courteous and professional. I've never had a bad experience why go anywhere else More

I bought my car brand new at New Babylon in 2019 and only have ever serviced it there. This was the worst experience so far. Very disappointed. The check-in attendant was at lunch. So after waiting outside w have ever serviced it there. This was the worst experience so far. Very disappointed. The check-in attendant was at lunch. So after waiting outside went to speak with Steven. He normally is on top of his game. Asked him about a fuel pump recall, he said he would update me on it but never did. Then he went to lunch and never saw him for the rest of the day. Came in for an oil change but got upsold the D check. It took over 4.5 hours while waiting there. There was no mention that it would take that long. Past visits including the C check never took more than 2 hours-2.5 hours. When I asked the other service department lady about the recall was told stories that it did not apply. Had to check in with the payment people and other people working in the service department for a time update. No one had an answer. Finally, the woman in the service department asked Fenix to check in with the technician working on my car. Was told it would be another 30 minutes. 45 minutes later again went to check-in and finally, they said it will be done and Fenix would drive it around for me. Another 15 minutes later the car finally came out. Overall, poor communication, poor customer service, time estimates were inaccurate, and the staff was not proactive at all. I am deciding whether I will return to get my car serviced at New Babylon again. As of now leaning towards no. More

Front office staff Steve was friendly, honest and let me know my options for handling my car service. I was pleasantly surprised he spent the time to explain everything my car needed and the options for def know my options for handling my car service. I was pleasantly surprised he spent the time to explain everything my car needed and the options for deferred payment available, I was glad I came here for service. More