Babylon Honda - Service Center

As always, Steven was attentive, kind, and honest about hat was happening with my car, and went above and beyond to make sure I was updated about its progress. hat was happening with my car, and went above and beyond to make sure I was updated about its progress. More

Fast and efficient. I dropped my car off for an AC issue and had it back the next morning in time to get to work. There were no surprises about cost of service. and had it back the next morning in time to get to work. There were no surprises about cost of service. More

The service center staff was knowledgable and efficient. They were also very prompt with check in. The waiting room was clean and comfortable. Thank you They were also very prompt with check in. The waiting room was clean and comfortable. Thank you More

Rarely have I encountered a business as eager to separate their customers from their wallets as Babylon Honda's Service Center. Unlike most other businesses that charge a diagnostic fee to gauge the need fo their customers from their wallets as Babylon Honda's Service Center. Unlike most other businesses that charge a diagnostic fee to gauge the need for service, (Babylon Honda's is currently $150 per issue), they don't waive those fees in the event that the customer elects to make the suggested repairs. This dismissive attitude toward their customers' financial interests also appears to extend to their communications with those they purport to serve. We dropped our vehicle off during the afternoon for a 8:15am appointment the following day, but were unable to obtain a diagnosis until nearly 5pm that day because our assigned Service Manager was off and no one else was authorized to speak to us on his behalf. For this reason, nothing could be done until the following day - when, after much debate, it was agreed that the "repair work" would be confined to turning off the automatic door switch in order to disable the sensor's alarm. The charge: $488 for three diagnoses and NYS Sales Tax. Had we elected to make the recommended repairs to our 17 year-old Odyssey's doors and evaporator canister assembly, we would have been charged more than $3,600 - arguably more than the vehicle is worth. This, despite the fact that one of the required parts was on backorder and its delivery date, uncertain. Suffice to say, this experience has not only tainted our opinion of Babylon's Honda's Service, but is causing us to rethink our relationship with its Sales department, where we have been loyal customers for several decades. More

Very friendly and proficient. Kassandra gave me an estimated time of service (about an hour) and they delivered. I knew what to expect and really appreciated her honesty. estimated time of service (about an hour) and they delivered. I knew what to expect and really appreciated her honesty. More

Got an oil change in less than an hour, super friendly staff cant beat that. Asked if they could do a tire rotation, check in older gentleman was honest and said it was too soon for it to make a differenc staff cant beat that. Asked if they could do a tire rotation, check in older gentleman was honest and said it was too soon for it to make a difference and saved me time and money More

Steven the service rep was great looking forward to coming back to service my Honda 2017 sports edition. Short wait time and excellent service of car coming back to service my Honda 2017 sports edition. Short wait time and excellent service of car More

First Intake person was a little rude. Next person was polite & Reed was good. The 15,000 serve was very expensive & receipt stated a free car wash which was not done. Each visit it states I get a free ca polite & Reed was good. The 15,000 serve was very expensive & receipt stated a free car wash which was not done. Each visit it states I get a free car wash but have never received one. More

Cassandra was concerned, professional,friendly and knowledgeable. Easy to get a workable, quick appointment . WIting room was viable with tv , coffee machine and very clean knowledgeable. Easy to get a workable, quick appointment . WIting room was viable with tv , coffee machine and very clean More

Excellent, thorough, and reasonable priced service. They are really looking after my vehicle with my best interests at heart, my car continues to run well due to them caring for it. are really looking after my vehicle with my best interests at heart, my car continues to run well due to them caring for it. More