Babylon Honda - Service Center

Service advisor was thorough and thoughtful. He explained the immediate service needs for my car and recommended time frame for future maintenance. I appreciated a quick appointment. the immediate service needs for my car and recommended time frame for future maintenance. I appreciated a quick appointment. More

Excellent service from start to finish! My truck went in for service and it was ready for me right when they said it would be! for service and it was ready for me right when they said it would be! More

I was very happy with the work done on my CR-V. Not only was my regular service and new tires completed, but problems fixed! was my regular service and new tires completed, but problems fixed! More

Don't bring your car here for service! Brought my 2019 Civic in for a state inspection and an estimate for a cosmetic repair on the bumper. Got quoted a price by Brian, our service rep, and decided to go Civic in for a state inspection and an estimate for a cosmetic repair on the bumper. Got quoted a price by Brian, our service rep, and decided to go through with the repair. We paid for the needed parts and scheduled a day to bring it back in to get the job done. Dropped it off on a Saturday morning (1/23). With painting, we were told it would take 2 or 3 days. Called them on Tuesday 1/26 to ask about the status of the car and was told "We don't know. Call back tomorrow." Called back the next day (Wednesday 1/27) to see what progress was made and was told again by Brian that "he really didn't know what was going on" with the car and that maybe we would get it back on Friday. On Thursday (1/28), I got a message from Brian telling me to call him because they found sone additional things that needed to be repaired. When I finally got him on the phone he told me that we needed some new radar sensors and a few other items that were not included in the initial quote. When I asked how much this would cost, the answer was once again..."I don't know." The car had just been in for an oil change and inspection. There was no mention of this at that time. To top it all off, he tells me that my insurance company had called him. Why? I hadn't called them. The repair we were doing cost less than my deductible. Why the heck would I start a claim on that? Very strange. Brian then quotes me a new estimated price of over $2000, but couldn't give me an exact number. When I asked how this was missed and why it wasn't put into the initial quote, we got another..."I don't know." We had the initially agreed upon repair done and got our car the heck out of there. A 2 day repair took 6 days! I've been coming to this shop for over 13 years. Ever since it became the "New" Babylon Honda, it hasn't been the same. They're shady now. "I don't know" if we'll ever use this shop again. Probably not. More

As usual the mechanics at Babylon Honda are first class workers. That makes me happy and whenever I go to get work done on my car I feel comfortable. All to workers there are also first class. workers. That makes me happy and whenever I go to get work done on my car I feel comfortable. All to workers there are also first class. More

Very happy with the service that Reed Cronin rendered in getting the software problem which recently affected my car resolved. He certainly deserves recognition. Ellen Zumbrunn getting the software problem which recently affected my car resolved. He certainly deserves recognition. Ellen Zumbrunn More

Steven always provide great customer service and professionalism. The wait time wasn’t much for an oil change. I definitely will be back for future service on my car. professionalism. The wait time wasn’t much for an oil change. I definitely will be back for future service on my car. More

Worked with Steve. Excellent service. Excellent advice for future needs. Always service my cars here. Work done quickly. Car came back clean. Great service department for future needs. Always service my cars here. Work done quickly. Car came back clean. Great service department More

The waiting area can be updated with clean furniture & Constance bathroom cleaning. The area is large but in need of cleaning and sanitizing. This will help customers in the waiting area Constance bathroom cleaning. The area is large but in need of cleaning and sanitizing. This will help customers in the waiting area More

Thank you very much for the work the Mechanics did on my CRV a couple weeks ago. I am very Happy with. I will visit again in March 2021 for inspection. Th vehicle is driving great. CRV a couple weeks ago. I am very Happy with. I will visit again in March 2021 for inspection. Th vehicle is driving great. More