Babylon Honda - Service Center

Staff was pleasant and service was performed quickly on a Saturday no less. Two causes of concern. I was offered a differential Flush for $199.00 ,which at 18000 miles is not necessary and not advised by H Saturday no less. Two causes of concern. I was offered a differential Flush for $199.00 ,which at 18000 miles is not necessary and not advised by Honda Motors to do at such low mileage. I was also offered a cabin air filter for $89.99, which is far more than it's worth considering I purchased it myself for $15.00 and installed it in five minutes, myself. I was also told how dirty it was although what I was being shown was a charcoal impregnated filter, which should look that way, I know everyone have to make money ,but come on guys! The two services I did have done, a wiper blade change and tire rotation which would be appropriate items but not overly expensive were not offered. If the service advisors would just offer normal items during a routine service, the experience would be better. Since I come from the automotive industry but don't perform my own service work any longer, I know exactly what is being explained to me and what needs to be done and what is "fluff". I will continue to have my service performed at Babylon Honda but will continue to exercise caution. More

Brian is fantastic. He is kind, knowledgeable, and really cares about his customers. He always makes right things that have gone wrong, and takes a personal interest in ensuring the car is treated properly. cares about his customers. He always makes right things that have gone wrong, and takes a personal interest in ensuring the car is treated properly. However, the last 3 times I brought my car in, the staff damaged it. First they chipped paint off the back of the car. Then, they put two gashes in the front right bumper area under the light and pitted my hood (which I was told they did not do, but how else would that happen to a 2 year old car? It never happened to my old car which was a sedan not an SUV). Now, there are two gashes in my windshield that I did not do and did not realize until I took my car out after I picked it up. I paid quite a lot of money this service time, and it is ridiculous that I keep having my car damaged. I am very detailed oriented and know if there was something I did to the car. I would never blame Honda for something I did. But this I DID NOT do. These issues take away from the stellar service Brian provides and that is NOT fair. I did not buy a Kia. I bought a Honda and expected better from the service techs (aside from Brian- like I said hes awesome). More

Not a great experience. Dropped my car for a scheduled appointment. Provided details of all 5 items in the appointment record to be reviewed under my 5yr, 100,000 mile 4+ Star bumper to bumper warranty c appointment. Provided details of all 5 items in the appointment record to be reviewed under my 5yr, 100,000 mile 4+ Star bumper to bumper warranty coverage policy purchased thru Honda. Upon arrival had to review and repeat all items again and basically told the warranty was useless. No update on repairs until 4pm and told to come and pick up the car by 4:30PM. The service rep who was handling my car had to leave early and only the battery was resolved at my cost which was double what I could have purchased an OEM unit. It's now obvious that Honda misrepresents these warranty plans. The feeling of having now being ripped off buying a 5yr, or 100,000 mile 4+ Star bumper to bumper warranty policy does not bode well for Honda. More

Great experience. In and out and no hassle. Will definitely be taking my car here in the future for service. Service advisor was friendly and helpful. definitely be taking my car here in the future for service. Service advisor was friendly and helpful. More

Oil changes are a good deal, but they recommend SUPER overpriced services... $200 for throttle body service. It costs $6 and 10 minutes of your time to do it yourself. $300 for a PCV valve replacement. I overpriced services... $200 for throttle body service. It costs $6 and 10 minutes of your time to do it yourself. $300 for a PCV valve replacement. It's a $12 part. Beware when coming here. Don't overpay for basic services that you don't need or can do yourself in under 10 minutes. Other than that, it's a clean place with nice service agents. Just don't confuse their kindness for trust that they're not going to scam you. More

Not what it used to be. Sorry, but when I have a concern, I expect to be taken seriously, not dismissed as just “a silly woman. I expect to be taken seriously, not dismissed as just “a silly woman. More

I had a good experience for my service appointment. Brian helped me and was very nice and accommodating. Will return next time. Good location too. helped me and was very nice and accommodating. Will return next time. Good location too. More

Every time i go to this service area you have to wait they never acknowledge you like your not even there very unprofessional. I’ve been to Nissan and they acknowledge you right away they never acknowledge you like your not even there very unprofessional. I’ve been to Nissan and they acknowledge you right away More

Felix and Steve were both helpful and explained everything clearly. The work was done promptly and picking up the car was smooth and quick. Although it is never enjoyable spending money on car ma everything clearly. The work was done promptly and picking up the car was smooth and quick. Although it is never enjoyable spending money on car maintenance, the service staff make it as painless as possible. More

I have great service at Babylon Honda. They gave me a great deal on a CRV- hybrid and I’m loving my car. The people at the dealership were friendly and courteous. great deal on a CRV- hybrid and I’m loving my car. The people at the dealership were friendly and courteous. More