Babylon Honda - Service Center

Airbag Recall My representative Stephanie was great. My problem with the customer service at the desk was that they had me on hold until I hung up and called back a My representative Stephanie was great. My problem with the customer service at the desk was that they had me on hold until I hung up and called back about my car being finished. After My car was finished, The girl at the customer service desk didn't even explain anything to me about my car or what the mechanics printed out on my receipt. More

Great The overall experience was good Fenix was great at explaining everything to me what exactly was wrong with my car what needed to be done The overall experience was good Fenix was great at explaining everything to me what exactly was wrong with my car what needed to be done More

Disorganized Service was poor and disorganized. Never received a call update when the vehicle was ready. I called numerous times before I could finally reach someo Service was poor and disorganized. Never received a call update when the vehicle was ready. I called numerous times before I could finally reach someone. More

Great service The service advisors are always helpful and knowledgeable. They explain what work has been done and if there is any issues or if everything is fine. The service advisors are always helpful and knowledgeable. They explain what work has been done and if there is any issues or if everything is fine. More

Pleasant service appointment I needed my CR-V inspected and an oil change. Mr. Villar explained that my oil change was not needed due to my low mileage. So, I just had my NYS insp I needed my CR-V inspected and an oil change. Mr. Villar explained that my oil change was not needed due to my low mileage. So, I just had my NYS inspection completed in a reasonable amount of time. More

Good service center Fast check in with helpful associates . Cozy and clean waiting area. Coffe and tea are available at all time. It is a good option to have a charging u Fast check in with helpful associates . Cozy and clean waiting area. Coffe and tea are available at all time. It is a good option to have a charging unit for cell phones. More

Routine visit Left the car for inspection, oil change and tire rotation. Drop off was quick and easy. There was constant contact which was very helpful in planning Left the car for inspection, oil change and tire rotation. Drop off was quick and easy. There was constant contact which was very helpful in planning the pickup. Pickup was seamless. thank you, More

Quick, Honest and Polite Great Management in Sales. Honest and professional salespeople, GSM Luisa is the Best in The Industry!!!! John Liggio is Excellent and extremely knowl Great Management in Sales. Honest and professional salespeople, GSM Luisa is the Best in The Industry!!!! John Liggio is Excellent and extremely knowledgeable as well. Most Honest Honda dealership in New York. Highly Recommended!!! More

Oil change Cristi was great no pressure easy to talk to and had me leaving without the usual stress of they said 2 hrs but it’s gonna be an all day event before Cristi was great no pressure easy to talk to and had me leaving without the usual stress of they said 2 hrs but it’s gonna be an all day event before I get the car back. Pleas acknowledge her realness vibe! More

Third bad experience Took vehicle to get right side mirror “cover” replaced due to during delivery of vehicle noticed it was scratched. Sales manager was suppose to order Took vehicle to get right side mirror “cover” replaced due to during delivery of vehicle noticed it was scratched. Sales manager was suppose to order “cover” and I would get a call back when cover was in. Two weeks later no call back. Call service and left two voice mail to one of the advisors never heard back. Call a week later and finally spoke with an advisor that told me nothing was order for my vehicle. Got transfer to parts and place part on order. You would think a parts person would know if vehicle needs “cover” or whole mirror. A week later took vehicle in for what suppose to take 10 minutes from wheat I was told. Am hour goes by and comes to find out they have to replace the complete mirror assembly. You would think 30 minutes in someone would come and say something. But no what I was told to take 10 minutes took over an hour and half. Hope they could improve communication between tech working on vehicle and the advisor also parts should know their product a bit better. More