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2,590 Reviews of Babylon Honda - Service Center
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February 20, 2019
Best Honda Service I have a Honda Odyssey and a Honda Fit. I bought them and I service them at Honda Babylon for almost 15 years. They are friendly, honest and reliable. I have a Honda Odyssey and a Honda Fit. I bought them and I service them at Honda Babylon for almost 15 years. They are friendly, honest and reliable. They do a very good quality work in a timely manner. I also tried other Honda dealerships, but I always go back to Babylon Honda. They are the best. More
by PMTIBOR
Verified CustomerEmployees Worked With
Fenix Villar
February 20, 2019
Attempts to email manager have yielded no results I felt it necessary to bring to your attention a lapse of transparency in the customer service I received after dropping my car off on Monday Feb. 4th I felt it necessary to bring to your attention a lapse of transparency in the customer service I received after dropping my car off on Monday Feb. 4th at around 11:00am. I was told by your associate that the technician would "take a look at it" and they would get back to me. No time frame was offered. As the hours passed, I received no updates on the status of my vehicle. After about 6 hours I tried to contact the center to see if the car would be kept overnight so that I could make any necessary arrangements for the next days commute. Any attempts to call the center or my service advisor either went to an answer machine or a busy tone. I left multiple messages up until the center closed. My car was kept overnight, which I was never informed could be a possibility. The next day I had still not received any communication. Any attempts to get though to someone was met with the same thing; a busy tone or answering machine. I decided I had to show up in person to see what was going on with my vehicle. At that point, it had been kept for 24 hours without anyone contacting me and I was ready to take my car and business elsewhere. Upon my arrival, I was told that my "timing was perfect" and the car was just looked at by the technician and ready to be fixed, completely disregarding the fact that I’ve been leaving messages trying to get in touch with anyone who could tell me anything. After voicing how unhappy I was and that I’d like to take my car back, I was then told that I could not take my car without paying the diagnostic fee. Mind you at this point I had received no information on my car and simply wanted to take it and leave. From where I stand if i had turned around 5 minutes after dropping off the car and decided to take it elsewhere, you would have to honor my request. Why would it be different if its 24 hours later and I've received no updates, and you've done nothing as far as I can see? So 24 hours after being left in the dark, unable to contact anyone, I am now being threatened with having to pay a fee just to take my car back and leave. I feel like I was left with no choice but to pay to finish the job. In retrospect I should have had the repair done elsewhere and simply refused your diagnostic fee at all costs. I feel I was seriously misled and mistreated. The manner in which your associate acted was completely unprofessional. I will no longer be returning to Babylon Honda. This experience is completely unacceptable for a certified Honda service center. I hope that for future customers, this communication issue will be resolved. P.s. I’d also like to add that it took almost a week and four rejected email addresses for me to finally get one that worked from whoever manages the service follow-up email account. I have not heard back. More
by Gladys127
Employees Worked With
Steven Ferchak
February 20, 2019
Great job with my service needs Steve was super efficient and helpful and knew me and my car well. I did not wait for my car, but it wa still does in a timely manner. Steve was super efficient and helpful and knew me and my car well. I did not wait for my car, but it wa still does in a timely manner. More
by mwcsorba
Employees Worked With
Steven Ferchak
February 16, 2019
Always A Great Experience! Having my car serviced at Babylon Honda is always a great experience! My adviser, Reed Cronin, is always a pleasure to deal with, the waiting area is Having my car serviced at Babylon Honda is always a great experience! My adviser, Reed Cronin, is always a pleasure to deal with, the waiting area is comfortable, and the staff is responsive and friendly. I find them to be honest, capable and efficient. More
by cyberpags
Employees Worked With
Reed Cronin
February 16, 2019
Fast service and very nice waiting area Oil change and overall inspection was performed in under an hour. Check out and payment was very quick. Fenix was very knowledgeable about the recent Oil change and overall inspection was performed in under an hour. Check out and payment was very quick. Fenix was very knowledgeable about the recent Honda recalls issues that have been the media; my vehicle was affected. More
by jjb835
Employees Worked With
Fenix Villar
February 14, 2019
Tires Thank you for a wonderful Service, a clean waiting room, and friendly employees. I Will definitely use you again and recommend my friends to use yo Thank you for a wonderful Service, a clean waiting room, and friendly employees. I Will definitely use you again and recommend my friends to use your service More
by KPJIGGLES
Employees Worked With
Steven Ferchak
February 14, 2019
Great polite courteous and caring people The people at Babylon Honda with great polite courteous and caring people who took care of my problem without any issues I would highly recommend them The people at Babylon Honda with great polite courteous and caring people who took care of my problem without any issues I would highly recommend them to all my friends More
by BELLS344
Employees Worked With
Bob in sales , Steven Ferchak
February 12, 2019
In and out in 45 min.. awesome! Battery problem, warranty issue. Made appointment 1hr before online. Tech was great. Nice experience. Service tech was great. Wait was better than e Battery problem, warranty issue. Made appointment 1hr before online. Tech was great. Nice experience. Service tech was great. Wait was better than expected. Clean waiting room. More
by Alan F McKay
Employees Worked With
Phil Ciavarelli
February 12, 2019
Service and loaner Steve is an excellent worker, very courteous and knowledgeable. He always calls to inform me of any additional work needed or recommended and I am ver Steve is an excellent worker, very courteous and knowledgeable. He always calls to inform me of any additional work needed or recommended and I am very satisfied with his honesty. More
by PRVIOLETA728
Employees Worked With
Steven Ferchak
February 11, 2019
Honda service review The sales people are incredible. I've been there a couple times for oil changes. I believe the staff goes above and beyond each time. Polite, court The sales people are incredible. I've been there a couple times for oil changes. I believe the staff goes above and beyond each time. Polite, courteous, understanding and very efficient describe every aspect of their care. Kinda wish my doctor's office took their approach. More
by Naokijon
Employees Worked With
Steven Ferchak
