Babylon Honda - Service Center

Juan did not call when car was ready. Installed wipers without asking and charged me. Installed wipers without asking and charged me. More

Really don’t understand why it takes nearly 2 hours for an oil change with an appointment. an oil change with an appointment. More

I brought my 2019 Honda Passport to New Babylon Honda because my Navigation system stopped working. I waited 3 hours in the waiting room until my service advisor, Hassan Elnawasani, finally informed me t because my Navigation system stopped working. I waited 3 hours in the waiting room until my service advisor, Hassan Elnawasani, finally informed me that I needed a new GPS antenna. The part would have to be ordered, but it would arrive within 3 days. I was asked to prepay for the work, which I had no problem doing at the time. As I drove home that day,6/25/24, I noticed that my Navigation system was working again. I immediately called Hassan and left a voice message that this was the case. He did not call back. I called the next morning and left another message, and still no call back. I drove down to New Babylon Honda that afternoon,6/26/24, and asked another service advisor to cancel the antenna order and issue a refund. She said that I had to wait for Hassan, and that he was out of the office, but would be back in 30 minutes. After waiting an hour, Hassan walked in the waiting room. I told him that I wanted a refund for the antenna part because my Navigation system was working, and I no longer needed it. He said that the antenna was more than likely going bad, and I would be better off installing a new one. In good faith, I believed him, and did not go through with the refund. Now, weeks have gone by and I still have not heard from Hassan. I left him two more voice messages last week(7/8/24 and 7/12/24) and still no call back! On my last voice message, I threatened to make a complaint with Honda corporate, but it's obvious that Hassan doesn't give a crap. Not only is this terrible customer service, but I feel like I'm being scammed. My car has been serviced by New Babylon Honda for years, and I never had a problem. Well, now I do! p.s. I only gave 3 stars to New Babylon service center, because my engine cover heat/noise shield went missing after my last repair. I brought it up to Hassan, and go figure, nothing was done. Just terrible! More

It was a good experience, I live in Sayville Patchogue is closer. I called I needed an inspection stat they could fit me in 5days New Babylon same day . Very Grateful also to Hassan closer. I called I needed an inspection stat they could fit me in 5days New Babylon same day . Very Grateful also to Hassan More

Kevin was great ! Thank god you have him , if possible I would always like to work with him when I come in to get my car serviced Thank god you have him , if possible I would always like to work with him when I come in to get my car serviced More

Juan and Babylon Honda mechanics/staff are courteous, nice, responsive and did great servicing my car. nice, responsive and did great servicing my car. More

Service Advisor Kevin was great! Very customer service oriented and knowledgeable regarding my concerns. Babylon Honda took my car with no appointment and was very accommodating. Wil Very customer service oriented and knowledgeable regarding my concerns. Babylon Honda took my car with no appointment and was very accommodating. Will definitely be back. More

The service was fabulous. .had an oil change and inspection done. Vanessa was knowledgeable and explained everything to me. Really great She was friendly and seemed to reall .had an oil change and inspection done. Vanessa was knowledgeable and explained everything to me. Really great She was friendly and seemed to really like her job..great smile More

The new Babylon Honda was a pleasure dealing with each and everyone, kept a smile on there face and mine ! and everyone, kept a smile on there face and mine ! More

Everything went well satisfied with the service. no issues at all. Thank you very much. no issues at all. Thank you very much. More