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Babylon Honda - Service Center

West Babylon, NY

4.6
2,602 Reviews

2,602 Reviews of Babylon Honda - Service Center

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March 23, 2025

Easy to schedule service. Knowledgeable provide options clearly explain charges time frames for completion offer a ride or loaner if needed More

by Katward1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Caccavale
Mar 25, 2025 -

The New Babylon Honda responded

Hi Katward1, Thank you for taking the time to share your experience! We’re glad to hear that scheduling your service was easy and that our team was able to provide clear options, explain charges, and ensure everything was handled smoothly. We’re always here to help with rides or loaner vehicles to make your experience as convenient as possible. We appreciate your feedback and look forward to continuing to serve you in the future!

March 22, 2025

After we finished and I left with my car one of the girls tried to call me and left a message stating “ you just got serviced here we need you to urgently call us back “ I panicked when I saw it and called a More

by Mobriwaddell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vanessa Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Melanie Betancur
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2025 -

The New Babylon Honda responded

"Hi Mobriwaddell, Thank you for sharing your experience with us, and we apologize for the confusion and frustration you experienced. We completely understand how receiving an urgent message could cause unnecessary stress, and that was certainly not our intention. We will review this communication process to ensure it’s more clear moving forward. We are also sorry to hear that your experience with the initial service was less than pleasant. We pride ourselves on providing excellent customer service, and we’ll work with our team to address this feedback. On a positive note, we’re glad to hear that our mechanics provided great service. Your feedback is invaluable as we strive to improve every aspect of our business. If there's anything else you'd like to discuss or if you need further assistance, please feel free to reach out to us directly." This response acknowledges the concerns, shows empathy, and reassures the customer that their feedback is being taken seriously.

March 14, 2025

I was Very please with experience this time. Keep up with the good job excelente More

by BRASILERIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2025 -

The New Babylon Honda responded

Thank you so much for your kind words, Brasiléria! We're thrilled to hear that you had a great experience. We truly appreciate your feedback and will continue to work hard to maintain excellent service. Thanks again for choosing us, and we look forward to serving you in the future!

March 14, 2025

Willis Nunez was outstanding in every way. I was puzzled by the missing tool in the trunk. .I was disappointed when I saw it was. not vacuumed under floor .mats. More

by aludgate4
Recommend Dealer
Yes
Employees Worked With
Willis Nunez
Mar 15, 2025 -

The New Babylon Honda responded

Thank you for sharing your feedback! We’re glad to hear that Willis Nunez provided outstanding service. We sincerely apologize for the missing tool and the oversight with the vacuuming under the floor mats. We’ll make sure to address these concerns so that future experiences are even better. Your comments help us improve, and we appreciate you taking the time to share them!

March 11, 2025

Melanie was very informative about the services that she recommended for my vehicle, and helped get me what I needed. More

by scamberdella89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melanie Betancur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2025 -

The New Babylon Honda responded

Thank you for your feedback, scamberdella89! We're so glad to hear that Melanie was able to provide you with helpful information and assist in getting your vehicle the services it needed. We appreciate your trust in us and look forward to serving you again!

March 10, 2025

Dealership is immaculate. Staff very knowledgeable and friendly. Wait time was exactly what I was told. Will definitely use this dealership again. More

by nickiz
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Ferchak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2025 -

The New Babylon Honda responded

Thank you for your fantastic review, nickiz! We're thrilled to hear you had such a positive experience with our knowledgeable and friendly staff. It's great to know that the wait time met your expectations, and we’re excited to have the opportunity to serve you again in the future!

March 08, 2025

I had a great buying experience and the service department was great my car issues were fixed in a timely manner More

by POSIMATO7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melanie Betancur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2025 -

The New Babylon Honda responded

Thank you for your review, POSIMATO7! We're so happy to hear that you had a great buying experience and that our service department took care of your car issues quickly. We appreciate your feedback and look forward to assisting you again in the future!

March 05, 2025

Great service and very transparent. Service center was very informative and got my vehicle back as soon as possible. Kelvin Peralta provided me with quick responses to my questions and More

by MEL61242
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melanie Betancur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelvin Peralta
Mar 15, 2025 -

The New Babylon Honda responded

Thank you for your fantastic feedback, MEL61242! We’re so glad to hear that you received great service and that our service center was informative and efficient. It’s great to know that Kelvin Peralta was able to provide you with quick responses and assist with your needs. We appreciate your trust and look forward to serving you again in the future!

March 04, 2025

Bruce was amazing! I really appreciated his straightforward conversation with me and his follow up. Love the car very happy! More

by Dfm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Frazier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Ferchak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Galarza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2025 -

The New Babylon Honda responded

Thank you for your great review, Dfm! We're so glad to hear that Bruce provided you with excellent service and that you loved your new car. We really appreciate your kind words and are thrilled you're happy with your experience. If you need anything in the future, feel free to reach out!

February 28, 2025

Welcoming and comfortable experience. Spoke with agent quickly and was informed about what was going to be achieved More

by madibel1
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2025 -

The New Babylon Honda responded

Thank you for your positive feedback, madibel1! We're so glad to hear that you had a welcoming and comfortable experience. It's great that you were informed and felt taken care of throughout the process. We truly appreciate your review and look forward to serving you again!

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