Thomas Acura

Excellent Been going to Thomas Acura for 5years now, always get treated rigth by staff. Alan has always gone above and beyond with customer service.. this guy i Been going to Thomas Acura for 5years now, always get treated rigth by staff. Alan has always gone above and beyond with customer service.. this guy is awesome!!! More

Excellent Service Service was excellent. Clear communication and clear customer care. I have dealt with another Acura dealership which is more convenient to me and thei Service was excellent. Clear communication and clear customer care. I have dealt with another Acura dealership which is more convenient to me and their pricing and attention to service was not close to what Thomas' offers. More

Straightforward I enjoyed the experience with your sales manager, Mr. Bryan Oh, who responded to my inquiry and emails very timely and straightforwardly. He deserv I enjoyed the experience with your sales manager, Mr. Bryan Oh, who responded to my inquiry and emails very timely and straightforwardly. He deserved a five star rating. More

Great service.. Overall it was a great service, ed did a great job scheduling my service, I highly recommend Ed as a great service advisor for future services. Overall it was a great service, ed did a great job scheduling my service, I highly recommend Ed as a great service advisor for future services. More

Great! Easy process in buying a car with friendly people. The best service is here because they care about you and actually listen and try to help not like o Easy process in buying a car with friendly people. The best service is here because they care about you and actually listen and try to help not like other dealer try to take your money away More

Great Team in Service I took my car in for service for the airbag recall. I didn't make an appointment but Ed helped me with my car. Even though I had no appointment and th I took my car in for service for the airbag recall. I didn't make an appointment but Ed helped me with my car. Even though I had no appointment and they were very accommodating and were able to fit me in, in a timely manner. Thomas Acura has always been great for my car buying and service needs! More

Ignorance and incompentence Never called and informed about a transmission part. When I called, I found out the part was never ordered. The technician ordered the part and I ma Never called and informed about a transmission part. When I called, I found out the part was never ordered. The technician ordered the part and I made an appointment. Appointments don't matter. It's first come first serve, so regardless, I still had to wait. After waiting at home for 3 hours. I never got a call back. When I called them, they told me they ordered the WRONG part. Well, when were they going to call ME!! I was apprehensive to go back, but had already been charged for a "diagnostic evaluation." I don't know of other mechanics that charge for this. Most mechanics inspect the problem then give you an estimate. My transmission was fixed, so they say only time will tell. It will be the end of me ever going back there again. I gave them another chance after not going for a couple of years, but I was wrong. Don't make the same mistake as me. Some businesses truly never change! More

Bad service appointment I made appointment for service recall to replace defective A/C compressor clutch bolt. I took my Acura MDX to the center on the appointment date. W I made appointment for service recall to replace defective A/C compressor clutch bolt. I took my Acura MDX to the center on the appointment date. When I reached Thomas Acura , The service manager, Joshua Kramer, informed me that the bolt was not available, They did not attempt to call me to let me know it was not available. I think the Acura Thomas has no respect for customers, I wasted the whole afternoon to go there and wasted my gas. I will never go back to this place again. 8/17/2015 More

Worst car experience of my life. Have purchased/leased six Acura's in the past, this dealership actually lied about a add-on product that they sold to me for $624.00 called "Finishing Touch" Do not buy th six Acura's in the past, this dealership actually lied about a add-on product that they sold to me for $624.00 called "Finishing Touch" Do not buy this product! I made an appointment to have this product put on a couple of days later. I was called the day of the appointment and was told they can not honor the appointment due to poor communication between the Sales Manager and the Service Manager. Do not buy at this dealership! More