Thomas Chevrolet of West Chester

I've been having a recurring starting/staying started issue with my Saturn and Thomas is the "GM Certified" service center nearest to me so I brought it in. They were up-front about the diagnostic cost a issue with my Saturn and Thomas is the "GM Certified" service center nearest to me so I brought it in. They were up-front about the diagnostic cost and called me before they took each further step to figure out what my issue was. I got out of there for what I believe is pretty reasonable price being this is a dealer. Jim was good to talk to over the phone, and the receptionist when I picked up my car was very friendly (I'm sorry I don't remember her name). One of the better experiences I've had at a dealer. If anything else goes wrong with my car I will be bringing it back to them. I'm not giving any 'great' ratings because I've had less than awesome experiences with dealerships in the past - even when Saturn was supposed to be the 'friendly, no-hassle' dealer. But they were better than some of the others I've talked to. I'll go back and I'd recommend them to others too - at least on the service side. More

I visited the Media Location just today, and sometime last week for service issues. I have briefly described the nature of my experience below, which is just following all the other issues I have had to last week for service issues. I have briefly described the nature of my experience below, which is just following all the other issues I have had to date, including my car being negligently damaged after fall off a foot jack at an Authorized GM Dealer. I can only sympathize with for customers. The experience is as follows: June 22- 8am. Car would not crank. Car started after 2 hours. Proceeded to Thomas Chevrolet, car remained in antitheft mode. Kept car overnight. Missed work. Had to get a rental car. June 24- Car returned. AC repaired. Could not fix the crank problems. Stated “could not duplicate concerns”. June 30- 6am. Car would not crank. Forced to take cab, in hopes to not miss work ($50). Ticket violation for expired car ticket ($36) Called the dealership. Spoke with Service Director. July 1- 7am. Car would not crank. Car cranked 3.5 hours later. Missed work. Took car to dealership. Attempted to duplicate issue, could not. Informed me to leave car for 4 days. Informed me to get yet another rental car as an expense to me ( At no point, was I offered shuttle service). I informed him that, I already got a rental car for the last service performed. Then directed me to another associate who, insisted that I be grateful and hurry and rent the car. I then proceeded to call the GM Relations after being disrespected and disregarded. At which I was misinformed, and am currently awaiting the call of the District Manager because there was falsified information. After much debate, the dealership ill reputedly finally agreed to perform service (replace ignition switch out of goodwill, 4 days later). Proceeded to inform me that I would have to wait 4 days and to get another rental. I gingerly waited for the GM Relations to return my call, which never happened and I had to call myself. The Service Director, then approached me and asked in a rather hostile manner, “What am I going to do”, I answered, I am on the phone with GM Relations. He then stated that I needed to give him my keys so he can get my car out of the way in yet another rude tone. I proceeded to ask if he had an attitude after stating that I should appreciate what they are doing, I replied, that l am having a hard time renting a car for a fail on your part to diagnose my car, especially considering the large cost to me for the holiday weekend. He then said “ You should be grateful that we are even doing this out of goodwill, because we don’t have to”. Which I thought was not only rude, but also degrading to my character as he raised his voice, stormed out, and assumed I did not know what goodwill was. I told him; I will move the car as soon as I done with the representative with GM relations, as I was on the service office phone. After which, I proceeded to move my car, and cancelled my appointment. In which, I expressed my DISGUSTING treatment to the receptionist, who alleviated my grievance with kind, supportive words. Of all my years, I have never been so disrespected not only as a customer, but even more as a women. I can say, that I was impressed that one of the fellow employees did empathize with my issue and was kind enough to help me contact someone with more respect for customers. At this moment, I am certain that I cannot recommend this dealership as I was completely and utterly under minded not only as a consumer, but a person. Its really unfortunate that I had to endure such arduous treatment, and I thought that GM had more reverence for its clients. Because its important to not lose sight, that it everyday people like me that keeps your business thriving. More

I went to this store when it was James - and it was a joke! We bought our truck and they were nice until I needed something afterwards. I vividly remember the guys to this day - Dan and Gary. They were joke! We bought our truck and they were nice until I needed something afterwards. I vividly remember the guys to this day - Dan and Gary. They were horrible! So I was a little unsure about going to Thomas when they opened there but I have to say my wife and I are beyond happy! Out with the old and in with the new is exactly what they needed there! Well done Mr Thomas! We are over the top happy with the service we have received! And cant wait to get that new Camaro one day soon :) KEEP UP THE GREAT JOB!!!! More

THE VERY WORST SALES AND SERVICE I HAVE EVER EXPERINCED ON A NEW $52,000 Tahoe. FIVE SERVICE VISITS FOR A BAD POWER REAR DOOR AND ELECTRICAL PROBLEMS ABSOLUTY NO HELP OR COURTESY. I HAD TO TAKE IT TO ANOT ON A NEW $52,000 Tahoe. FIVE SERVICE VISITS FOR A BAD POWER REAR DOOR AND ELECTRICAL PROBLEMS ABSOLUTY NO HELP OR COURTESY. I HAD TO TAKE IT TO ANOTHER CHEVROLET DEALER ....THEY FIXED IT CORRECTLY IN 2 HOURS. NEVER AGINE WILL I TAKE MY CAR TO THOMAS More