Thomas Chrysler Dodge Jeep Ram of Highland - Service Center

Kelly was phenomenal. Had to go and get a headlight replaced and I ended up having the wrong part. Kelly was able to squeeze me back in the same day even though it was a ve Had to go and get a headlight replaced and I ended up having the wrong part. Kelly was able to squeeze me back in the same day even though it was a very busy day. After realizing it wasn't the headlight but something else they were able to fix it promptly with no extra charge. Kelly came out and checked on me and updated me multiple times to make sure everything was ok. Absolutely professional and definitely would recommend their service department to anyone. More

Kelli should get a raise. Quick. Efficient. Thorough. Courteous. Friendly. Sincere. I came in with an attitude because My vehicle faile4d an emissions test and was pretty sh Quick. Efficient. Thorough. Courteous. Friendly. Sincere. I came in with an attitude because My vehicle faile4d an emissions test and was pretty short-tempered with Kelli. She was understanding and polite and got an appointment for me that was the most convenient. I brought it in and she whizzed it through like a champ and gave me a really nice experience. More

Service appointment I will never go back to Thomas Dodge after scheduling an appointment for a Tuesday morning, dropped my vehicle off Monday after work to be looked at f I will never go back to Thomas Dodge after scheduling an appointment for a Tuesday morning, dropped my vehicle off Monday after work to be looked at first thing Tuesday. I received a call Tuesday at 5pm saying that my truck hasn’t been in to be looked at yet because “I wasn’t on the appointment schedule” one would think to double check that the day I drop my truck off, not after it has sat there an entire day. I understand mistakes happen, but all of Wednesday goes on so I call around 3pm to check the status of my truck. I was told again it still hasn’t gotten in to be looked at. I’ve been paying for a rental since Monday evening and now we’re going into Thursday Fourth of July when the service department is closed. I went and picked my truck up and told them forget about my “appointment”. Service department handled their mistake very poorly. I will not be back. More

Good work Your service team did an excellent job of addressing my problem on my vehicle. My only complaint is that when I received my vehicle back there were so Your service team did an excellent job of addressing my problem on my vehicle. My only complaint is that when I received my vehicle back there were some small issues that have caused me to spend even more time trying to get resolved. First issue and really a super easy issue was my date and time on the radio was all messed up. This is a simple fix but something that should have been caught. The other issue is my remote start system that was working when I brought the truck in no longer works. More

Kelly E. was awesome Service was prompt and complete; greeted immediately and service was very friendly and responsive. I was contacted also as soon as the service was don Service was prompt and complete; greeted immediately and service was very friendly and responsive. I was contacted also as soon as the service was done. More

Recall appointment I had an early appointment and was In and out in literally 5 minutes with the issue resolved. Brian was great to work with. I did not get Brian’s la I had an early appointment and was In and out in literally 5 minutes with the issue resolved. Brian was great to work with. I did not get Brian’s last name More

Good Service but Dishonest I brought my car in for an oil change and wheel rotation. The service was excellent and I was on my way in an hour. As I left the dealership, I noti I brought my car in for an oil change and wheel rotation. The service was excellent and I was on my way in an hour. As I left the dealership, I noticed a noise underneath the vehicle that was not the when I brought it in. I turned around and went directly back. They took the car into the shop right away and about 10 minutes later the Service Advisor approached me with an oil drain shield in her hand and explained the the cap that fits in the center hole is held on by a clip that broke off, and this was the cause of the noise. When I questioned why it was fine when I brought the car in but was not fine immediately after the Service tech had accessed it, she told me " it just happens". I have been driving cars for a long time, I've seen this before, and I have a son who is a mechanic. I know this does not just happen. Had they repaired it and covered the cost of their error, I would have accepted it. Since they denied any error on their part and charged me for the part they just lost a customer, and one who is looking for a new car. More

Pleasant, courteous staff Courteous staff, kept me up to date on repairs and estimated completion. Quick drop off and pick up when vehicle is being serviced. Always met by fri Courteous staff, kept me up to date on repairs and estimated completion. Quick drop off and pick up when vehicle is being serviced. Always met by friendly staff! More

Oil change I took my car in for an oil change and also got my tires rotated and an engine air filter changed as well. It was recommended to get a throttle body c I took my car in for an oil change and also got my tires rotated and an engine air filter changed as well. It was recommended to get a throttle body cleaning done so I also added that. The car was done in a reasonable amount of time. More

Service Department Experience I had a recall that was needed to be done. We purchased this vehicle from a different dealer that was further away from home and I was looking for dea I had a recall that was needed to be done. We purchased this vehicle from a different dealer that was further away from home and I was looking for dealer option closer to home. Kelly Eylander went above and beyond to make me feel welcome for the first time and showed me around the dealership. I found my home dealership that I wanted for future service needs. More