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Thomas Chrysler Dodge Jeep Ram of Highland - Service Center

Highland, IN

4.8
1,559 Reviews

1,559 Reviews of Thomas Chrysler Dodge Jeep Ram of Highland - Service Center

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May 23, 2019

Great, fast service and polite Called made appointment with Kelly on Tuesday ,truck was in shop Wednesday done by Thursday. Paul was awesome called as soon as it was done. Thomas D More

by Ish2015ram$
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly Eylander
May 24, 2019 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thank you for the positive review and rating! We are happy to know that you had a good experience with us and that Kelly and Paul were helpful. We appreciate you recommending us and we look forward to any future visits.

May 20, 2019

Why am I getting a new car fixed? Kelly was good the service was good however I just bought this car six months ago I should not be in here for service. And today the engine light is o More

by ELLENGILLIS224
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Faye Giles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly Eylander, Customer Service
May 21, 2019 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hello, Thank you for your comments for our team. It is unfortunate to learn about your disappointment towards any concerns for your vehicle. We pride ourselves in the quality of our services and would appreciate the opportunity to directly address any concerns. Please reach out to us directly when you have a moment of your time. Best, Frank Kowalski Thomas Dodge Chrysler Jeep of Highland

May 20, 2019

Satisfactory. No problems. Even though they were shorthanded they managed to get my truck done in a satisfactory length of time. I am very happy with the experience. More

by DERELICTDUCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelli Henderson
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2019 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

It is a joy to learn of your satisfaction. Thank you for taking the time to share your feedback about the services for your truck! We truly appreciate it and look forward to any future visits.

May 20, 2019

Nice and accommodating The young woman service adviser that helped me was very considerate and accommodating even though traffic put me behind my scheduled maintenance I was More

by krmibew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelli Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly Eylander
May 21, 2019 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thank you for letting us know you were well taken care of! We greatly appreciate the feedback, and we look forward to offering you a five-star experience in the future!

May 17, 2019

Radiator Flush Jeep 2016 I had a good experience on 5-16-19, regarding a Radiator flush for a 2016 Jeep Latitude. I totally recommend Thomas Dodge and will be back in the futu More

by CR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelli Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamison Teslow
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2019 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hello, Thanks for sharing your experience working with us to provide a radiator flush for your Jeep! Thanks for the recommendation and we look forward to working with you again in the future.

May 16, 2019

First time customer great service Stopped in to make an appointment to have my computer flashed to add a newly installed backup camera. They were able to take at that time. I was in an More

by pfrigo851
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesus (Jessie) Huerta III
May 17, 2019 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thank you for sharing your five-star experience! We're happy to hear that you were taken care of in a timely manner. You are welcome back at any time if you are in need of more services.

May 16, 2019

Work to keep up my warranty The women who made the appointment was uninformed and a little rude. Every come here I have to wait 10 - 15 minutes standing in the pull in garage ar More

by ALCHA1953
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kelli Henderson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The women who made my appointment was named Kim.
May 16, 2019 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hello, I am concerned to learn of your disappointment with any customer service that has left you with a negative impression. Your comments are important to us and I would like to speak with you to better resolve your concerns. Will you please contact me when you are available? Thank you. Best, Frank Kowalski Thomas Dodge Chrysler Jeep of Highland

May 15, 2019

AWESOME as always Stopped in for an oil change and tire rotation. Kelli and Brian had me in and out quickly and back on the road to get on with my day. If you don't wan More

by UPLAYDARTS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 15, 2019 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thank you for the positive review! We appreciate that you chose us for your service needs and hope to see you again!

May 15, 2019

Quick and Thoughtful Service I dropped off my Chrysler Pacifica for an oil change and tire rotation. I was given a ride to a nearby location for breakfast and my work was complete More

by brown8929
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Eylander
May 15, 2019 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thank you for taking the time to share your experience! We're thrilled to hear that our team ensured you a pleasant time. We hope to work with you again in the future!

May 14, 2019

Service experience I scheduled an oil change and it was completed in a timely manner. Overall, for my 1st time using this dealership was a Good experience. More

by jreal1now
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Gain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Elwood
May 14, 2019 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thank you for the positive review and rating! We are happy to know that your service experience with us went well. We hope that you will continue to choose us as your dealership! Have a good day!

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