Thomas Chrysler Dodge Jeep Ram of Highland - Service Center

Customer Service Custom service was excellent. Jamison Teslow took care of everything. We need people like him who are committed to get the job done. My visit was fast Custom service was excellent. Jamison Teslow took care of everything. We need people like him who are committed to get the job done. My visit was fast and friendly. More

It was awesome! Our experience with the service department was excellent. They were professional and knowledgeable and we’re very happy with the service we received! Our experience with the service department was excellent. They were professional and knowledgeable and we’re very happy with the service we received! They always take such good care of us! More

What Diagnostic I took my 2015 Jeep Grand Cherokee to Thomas because I purchased it there, as well as my previous Jeep. The administration has definitely changed. I I took my 2015 Jeep Grand Cherokee to Thomas because I purchased it there, as well as my previous Jeep. The administration has definitely changed. I TOLD the service man that I needed a wheel hub on the front passenger wheel and there’s a noise coming from the rear. I was charged $35/day for a rental. They kept it, diagnosed it. I was told they couldn’t determine what was going on in the rear of the truck, it could be a couple of things...they would need to take it apart to figure it out, but whatever it could be may be about $2100. I was also told I needed a wheel hub, which I explained upon my arrival. After deciding that they had NO CLUE what was wrong with the car, I decided to pick it up. At that time I was told I would only be charged for “one” diagnostic because I need a wheel hub. He said they wouldn’t charge me for the 2nd diagnostic for not being able to diagnose the issue in the rear. Wait....how many diagnostic test are ran when you take your car for service????? What if I had no clue what was wrong would they had charged me for hundreds of diagnostic tests before they figured it out? Why would they charge me to tell me what I told them, but not solve the reason I went for service? Typical get over on you dealership. My car was never even looked at just listened to... he did knock off one day of car rental, lucky me. Oh and they never did the recall that he said I needed in the beginning, guess it was too free. DONT TAKE YOUR JEEP TO THOMAS for service unless you have money to throw away! More

Amazing and friendly Overall had a great experience the service writer Kelly Eylander was super friendly and well educated on her information. She explained every detail t Overall had a great experience the service writer Kelly Eylander was super friendly and well educated on her information. She explained every detail that my truck has to undergo. I would come back for service just because of Kelly . She was amazing and deserves a raise More

My experience My van quit working on Indianapolis Blvd Service Manager Jamison Teslow and a coworker brought a battery pack out to me and got it started and drove i My van quit working on Indianapolis Blvd Service Manager Jamison Teslow and a coworker brought a battery pack out to me and got it started and drove it to Dodge. I never give the highest we are all human and there is always room for improvement. More

Amazing I stopped in for an oil change without an appointment and was taken care of immediately! This was my first service visit here and I was NOT disappoint I stopped in for an oil change without an appointment and was taken care of immediately! This was my first service visit here and I was NOT disappointed. After pulling my vehicle into the service bay, I was invited into an office and taken care of by one of the friendliest service advisor I think I have ever dealt with. After getting written up I was pointed to a waiting area where I was barely able to get comfortable before being met again by my service advisor telling me my oil change was already finished. I couldn't be more satisfied with the overall experience. More

Everyone was cordial and capable. I was met by business like entrance techs. I was turned over to a service rep who wrote up the service order quickly. He told me what to expect includ I was met by business like entrance techs. I was turned over to a service rep who wrote up the service order quickly. He told me what to expect including an estimated time of completion. He was very accurate and friendly. The service was done correctly and promptly. More

Great It was the best service I have ever recieved. I have never been to this location without having some sort of problem or waiting for a 2 hour oil chang It was the best service I have ever recieved. I have never been to this location without having some sort of problem or waiting for a 2 hour oil change. This time she quote me 1 hour to 1 1/2, that has never happened. They never before told me a quote time. It was fast, it was about 50 minutes before I was in my car again. She was very nice and told me everything she was doing and spoke to me with respect. Never recieved that here in 2 year. More

Trans problem , A/C line cracked Kelly Henderson had Mechanic take a ride with me night before while car was stuck in fail safe for trans. Dropped off next morning and notice air wasn Kelly Henderson had Mechanic take a ride with me night before while car was stuck in fail safe for trans. Dropped off next morning and notice air wasn't working. Kelly had everything corrected and did the multi point inspection to keep up warranty. Great Job!!!! Thanks, Mike Welsh More

Took my truck in for air bag recalls Was greated friendly and professionally was told how long to expect them to take. Curtious, fast, and trustworthy.(left money in cup holder as test) Was greated friendly and professionally was told how long to expect them to take. Curtious, fast, and trustworthy.(left money in cup holder as test) More