Thomas Chrysler Dodge Jeep Ram of Highland - Service Center

Above and beyond AWESOME I have a wonderful experience every time I go there. I usually be interacting with one or both of the KELLY'S, enjoyably. But I had the pleasure of be I have a wonderful experience every time I go there. I usually be interacting with one or both of the KELLY'S, enjoyably. But I had the pleasure of being served by the manager whom I had the pleasure of meeting a few years ago and had not come across til the day. THOMAS DODGE IS AN EXTREMELY PLEASANT PLACE More

Fast and friendly Went to get oil change went fast and easy even though I didnt have an appt. Brian took great care of me and helped me out setting up an appt for a fut Went to get oil change went fast and easy even though I didnt have an appt. Brian took great care of me and helped me out setting up an appt for a future service I needed done More

warranty on airbag no issues....TDCJR was a little behind with the technician, but I had planned for that. I did have to wait some when I first pulled into the shop, but no issues....TDCJR was a little behind with the technician, but I had planned for that. I did have to wait some when I first pulled into the shop, but I was 15 min early as well. More

Poor quality tires I am very unhappy that we have had to essentially replace three of the four tires on our 2018 Pacifica before we even reached 25,000 miles. There is I am very unhappy that we have had to essentially replace three of the four tires on our 2018 Pacifica before we even reached 25,000 miles. There is no problem with the service team but would like to see Thomas Dodge be more of an advocate with the tire company. I am paying top dollar for a high quality van that I am very satisfied with yet don't expect the additional expenditures for new tires. Can someone please follow up with us regarding this? More

Sunroof issue I was very frustrated bc I had to come back from an issue in November. Paul very professional and so easy to communicate with. I would have to say thi I was very frustrated bc I had to come back from an issue in November. Paul very professional and so easy to communicate with. I would have to say this was the best experience with service. More

Disappointing I arrived around 845am and it took almost 30 mins to get checked in for an oil change. I had to stand in the garage, just hanging out, for almost 10 m I arrived around 845am and it took almost 30 mins to get checked in for an oil change. I had to stand in the garage, just hanging out, for almost 10 min. The service advisor was super friendly and very up front about how long my oil change would take. They called a few hour later that my Jeep was ready. I arrive and go to the chashier and I then stood around for almost 20 min just waiting for them to bring my car up front. They didn’t tell me what was done, how my fluid levels were, nothing. The porter left my keys in my center console and walked away. Very poor service. The service advisor is the only reason this isn’t a one star review. More

Great Service From the time I dropped my vehicle off to the time I picked it up. I had great service I was notified of the problems with my car and what it needed From the time I dropped my vehicle off to the time I picked it up. I had great service I was notified of the problems with my car and what it needed to be fix. I feel lucky to have found a place I feel I can trust, to take my car for any repairs needed . Thank You. More

Had protective paint coating and mud flaps put on my new jee Excellent service! Called to keep me up on what was going on! Gave me a free loaner car so I didn’t have to worry about a ride! Car returned clean and Excellent service! Called to keep me up on what was going on! Gave me a free loaner car so I didn’t have to worry about a ride! Car returned clean and all work done !! More

Great service, and timely I got an appointment for my service easily and when I dropped off my vehicle I got a review of what was needed. After I few hours my vehicle was read I got an appointment for my service easily and when I dropped off my vehicle I got a review of what was needed. After I few hours my vehicle was ready. More

Paul was amazing Great service! Paul was extremely friendly and very informative! He also kept me updated throughout the whole process! I was very pleased and happy wi Great service! Paul was extremely friendly and very informative! He also kept me updated throughout the whole process! I was very pleased and happy with the service! More