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Thomas Chrysler Dodge Jeep Ram of Highland - Service Center

Highland, IN

4.8
1,559 Reviews

1,559 Reviews of Thomas Chrysler Dodge Jeep Ram of Highland - Service Center

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February 15, 2019

Expensive. Your service is very good, but very expensive. If it wasn't for my warranty, I would go somewhere else to have the work done. More

by ALCHA1953
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kelli Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2019 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hello, I regret learning that our prices have caused you any dissatisfaction in our dealership. Our customers are very important to us, and achieving your full satisfaction is our top priority. Please feel free to reach out to me so we may discuss your concerns. Best regards, Frank Kowalski Thomas Dodge Chrysler Jeep of Highland

February 15, 2019

Fix radio Been having problems with my radio on my 4 month old Jeep Wrangler Also had an oil change and air put in my tires. Fine More

by VMILLER261
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Elwood
Feb 16, 2019 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thank you for your feedback! We appreciate your comments. Please let us know if we can assist you with anything else in the future.

February 15, 2019

Service Although walk-in’s are welcome it’s best to make an appointment. I tried twice to get my oil changed unsuccessfully before making appointment. More

by pcurry64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Nelson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2019 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thank you for sharing your positive review and feedback with us! It is always our pleasure to serve you, and we will make sure to pass along your feedback regarding the ease of making appointments over walk-in's to our management team. We certainly hope to see you again soon!

February 14, 2019

Manager Older gentleman , I believe his name was Brian didn’t want to help me nor make arrangements to help me. I told him that I would be taking my business More

by Betoes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Elwood
February 13, 2019

Recall, oil change, battery Kelly Eylander was amazing I would go to her every time. I would recommend my brother, another Mopar owner to see her only for her great service More

by norbertovargas16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Eylander
Feb 13, 2019 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thank you for the excellent review! We will be sure to commend Kelly on a job well done for taking excellent care of you.

February 11, 2019

Excellent service experience I feel that Brian addressed my concerns and went above and beyond my expectations. Service tech wrote clear and accurate notes explaining services pe More

by Oldcoot57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Gain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shuttle driver
Feb 11, 2019 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thank you for taking the time to recognize Brian! He was happy to assist you with your vehicle needs. We look forward to your next service visit.

February 11, 2019

Great Service, Timely Manner The service department always treats me like family. They are extremely professional & always keep me up to date on my vehicle. I consistently recom More

by rada527
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Gain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelli Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2019 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thank you for choosing us for your automotive needs! We hope to see you again in the future!

February 11, 2019

All questions answer Excellent service. Friendly manners.slow delivery of parts. Rental needs to be more updated with heated seats and steering and an electric start. Tha More

by BRANDON.SPANN08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Eylander
Feb 12, 2019 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Brandon, Your feedback in regards to your service visit is a delight to see. We're so glad Kelly took great care of you and look forward to any future visits!

February 11, 2019

Great customer service! The customer service I experience EVERYTIME I come to your dealership is nothing less than stellar! From beginning to end Service Advisor Kelly Eyland More

by hawk157
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Eylander
Feb 12, 2019 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hello, Thank you so much for taking the time to share your wonderful service experiences. It is a joy to see Kelly takes amazing care of you and we are definitely very lucky to have her on our team. If there is anything else we can do for you, please do not hesitate to let us or Kelly know! We look forward to any future visits.

February 08, 2019

Kelli was great!!!! Kelli got me in and out quickly and explained everything that I needed to have done.. Kelli was pleasant even it was obvious they were quite busy More

by JUNKNJOHN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelli Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2019 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hi there, Thank you for sharing your review with Kelli! We are pleased to know you had a pleasant experience with us. It was wonderful working with you. We hope to see you again!

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