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Thomas Chrysler Dodge Jeep Ram of Highland - Service Center

Highland, IN

4.8
1,560 Reviews

1,560 Reviews of Thomas Chrysler Dodge Jeep Ram of Highland - Service Center

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January 28, 2019

No one at this dealership seems to know what is going on. You had my car for 4 days....The recall work was done in two days. Was scheduled for a 4 hour repair. Then someone put the Jeep in 4 wheel drive...i More

by marciaqueen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
leads leads
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I won't name names
Feb 12, 2019 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hello, I express my regrets to see you felt disappointed the services for your Jeep took longer than expected. Your feedback is important to me and I would appreciate the opportunity to connect with you in regards to your concerns. At your earliest availability, please reach out to me with your best contact information. I look forward to turning around your experience. Best, Frank Kowalski Thomas Dodge Chrysler Jeep of Highland

January 25, 2019

Easy in easy out I always take my ram there for service. I usually always deal with Kelli Henderson and she is always helpful and polite. She always gets me in and out More

by D.WUCHTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelli Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2019 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thank you for taking the time to recognize Kelli! She was happy to help you during your service visit. We look forward to serving you again in the future.

January 25, 2019

6 month check up Brought car in for oil change, tire rotation, and system check up. Service writer was very polite and friendly.Service on car was pretty quick. More

by C.SHELTON1
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kelli Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2019 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

We're glad that your service experience has earned five-stars! Our team was happy to help you and take care of your vehicle. We hope to serve you again in the future.

January 25, 2019

Safety Recalls & 100,000 Miles Maintenance Good Service completed timely in one day - service personnel very friendly - received shuttle car back to home and was picked up and given ride back t More

by AL.HAUTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Elwood
Jan 26, 2019 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

We're glad that you are satisfied with your experience with us. We're always happy to help you with your vehicle needs. Please let us know if there is anything else we can do for you.

January 25, 2019

Charged $135 for NOTHING Brought my car in for what should've been a recall, service DID NOTHING except for tell me what I already knew. Chrysler said they would cover the cos More

by to
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
don't care to say
Feb 09, 2019 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hello, We are sorry for your experience. Brian, our service manager, is off. We will get in contact with you on Monday to further discuss the situation. Kind Regards, Frank Kowalski Thomas Dodge Chrysler Jeep of Highland

January 25, 2019

Good service Good and fast service . I do not have much more to say, unless you want to sell as new car with more features than mine at the same price and same pay More

by HOFHAMMER1
Recommend Dealer
Yes
Employees Worked With
Jan 26, 2019 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

We're glad that you enjoyed your experience with us! It was our pleasure to help you. We look forward to your next visit.

January 25, 2019

Great service! They squeezed me in for an oil change. Been dealing with Thomas Dodge for over 15 years and have always been satisfied. I'll keep coming back. More

by woodbutcher68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 26, 2019 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

We're glad that we continue to earn your business with our excellent service. We're always happy to assist you, and we look forward to serving you for many more years to come.

January 25, 2019

Excellent I travel 40 minutes for service because it's just that good, don't hesitate to bring your vehicle here. Very knowledgeable staff, i also bought my car More

by Abasile
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Gain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashier
Jan 26, 2019 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

It's great to know that you are impressed by our friendly and knowledgeable team. We are always happy to help you with any of your vehicle needs. We appreciate your business, and we look forward to your next visit.

January 23, 2019

Went in to get my car worked on Paul did a great job. Helped me get everything fixed an made sure it was done right. Will be dealing with Paul every time now More

by ENRIQUESOTELO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2019 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hi there, thank you for sharing your experience with Paul! We are pleased to learn you received great service from our team. Let us know if there is anything else we can do for you!

January 23, 2019

great job Great job accessing the problem with my Jeep Grand Cherokee, got me a rental car for the day and kept me up to date on the service. More

by ITSLUCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2019 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hi there, Thank you so much for leaving us an excellent review! We are happy to hear you received exceptional service from our team. We invite you back anytime you need help!

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