Thomas Chrysler Dodge Jeep Ram of Highland - Service Center

Repair Services The appointment process was pretty easy scheduled online. When I arrived they were pretty quick to get me checked in. After a short wait I was told wh The appointment process was pretty easy scheduled online. When I arrived they were pretty quick to get me checked in. After a short wait I was told what repairs were need. The repairs were done fairly quickly. More

Great Customer Service The customer service representative was fair and honest with me about my service and I really appreciated that. After investigation of the issue, it w The customer service representative was fair and honest with me about my service and I really appreciated that. After investigation of the issue, it was determined that the repair was under warranty. More

Jeep service The sales team was helpful in getting my vehicle in at the last minute for an oil change. In service I dealt with Kelly Eylander who is always a pleas The sales team was helpful in getting my vehicle in at the last minute for an oil change. In service I dealt with Kelly Eylander who is always a pleasure to work with. Love how she’s so outgoing. And thanks to the mechanic for staying late to service my Jeep More

Working Together Vehicle still have issues even though was in shop twice. We thought the Throttle position sensor was to be replaced Chrysler Dodge stated it was the P Vehicle still have issues even though was in shop twice. We thought the Throttle position sensor was to be replaced Chrysler Dodge stated it was the PVC and vacuum issue due to oil leaking. We have been bring our vehicle to shop for oil change you would think they would have known but at same time a car is a car this cost 600.00 that was a lot of moneyplus brakes needed to be changed and they wanted around a grand if we received that, it was not in budget. I like Thomas Dodge but guess am still concerned about vehicle More

Awesome It was a great experience all around. It was done in a timely manner and everybody was very polite and great. I will recommend it to everybody It was a great experience all around. It was done in a timely manner and everybody was very polite and great. I will recommend it to everybody More

Unorganized and Unfriendly Honestly I called and made the appointment for a new vehicle that I did not buy from this dealer and they made me feel unwelcomed. Despite registerin Honestly I called and made the appointment for a new vehicle that I did not buy from this dealer and they made me feel unwelcomed. Despite registering on the phone for 20 minutes when I made the appointment I had to go through the entire process again and it took 30 minutes in person. Get your stuff together!!! When I exited the vehicle I was asked to step into the middle room. A girl was working and speaking with an associate and did not greet me. After an awkward 2-3 minutes she rudely told me she's busy and to step out and someone else would help me. A gentlemen did help me but seemed not trained because he had to go get the rude/unfriendly girl that didn't help me in the first place. When I picked up my vehicle the porter took 25 minutes getting my vehicle pulled around from the back. I will NOT be using them anymore even though they are the closest preferred provider for my company's fleet vehicle maintenance. GO SOMEWHERE ELSE YOU WILL SAVE TIME DRIVING FURTHER AND GET BETTER SERVICE. More

Great Service I’ve never had a problem getting my vehicle serviced. Everyone is very friendly and hospitable, especially Kelli. She is so helpful and courteous. I w I’ve never had a problem getting my vehicle serviced. Everyone is very friendly and hospitable, especially Kelli. She is so helpful and courteous. I will be back for my next vehicle. More

What I expected. I made an appointment and I still had to wait to get my car in and it took longer than the 1 hour I was told it would take for an inspection. I made an appointment and I still had to wait to get my car in and it took longer than the 1 hour I was told it would take for an inspection. More

Amazing staff, fast service, and thorough inspection The service department goes above and beyond. They are always thorough and inform me of all service details. The service was quick and I was satisfied The service department goes above and beyond. They are always thorough and inform me of all service details. The service was quick and I was satisfied with everything. More

Kelly Henderson Without my service writer I would be lost and treated badly with her they seem to always find the problem and fix it to my satisfaction Without my service writer I would be lost and treated badly with her they seem to always find the problem and fix it to my satisfaction More