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Thomas Chrysler Dodge Jeep Ram of Highland - Service Center

Highland, IN

4.8
1,560 Reviews

1,560 Reviews of Thomas Chrysler Dodge Jeep Ram of Highland - Service Center

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November 26, 2021

The service writer was very courteous, took care of me right away, and got me out without waiting too long. More

by scnelson_07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thank you for sharing your wonderful review of us here at Thomas Dodge Chrysler Jeep of Highland. We are so pleased to read that our Service Team took fantastic care of you. We appreciate and value your business.

November 25, 2021

Excellent service and customer experience! My brakes were squeaking badly after getting new back brakes. I took it back to Thomas and they apologized and repaired everything at no charge. The brakes a More

by rjf482
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer
Nov 29, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

We are pleased to hear you had such a positive experience with us! As one of our valued customers, we want to sincerely thank you for your business, and we hope to see you here again down the road!

November 25, 2021

The service department completely failed and gave a pathetic excuse for the failure. Very disappointed. More

by jpearman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christina Melago
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hello, Thank you for sharing your feedback for the Service Department at Thomas Chrysler Dodge Jeep Ram of Highland. I would like the opportunity to learn specific points of your concern. Please give me a call directly about this. Jimmy Thomas 219-924-6100

Nov 27, 2021 -

jpearman responded

feel free to call me, on my mobile, at your convenience. 219.795.9386 mobile joseph pearman

November 23, 2021

Jennifer was awesome with her follow up and communication. A bit disappointed that the techs were unable to diagnose what the main issue is that is causing the vehicle to jerk when it’s cold! I More

by amoders
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer
Nov 23, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thank you for taking the time to share your feedback with us! However, we are concerned with your disappointment. I would appreciate the opportunity to address all of your concerns further. Can you please give me a call at a time that is convenient for you? I look forward to speaking with you. Best, Jimmy Thomas 219-924-6100

November 23, 2021

Very professional and always on point, and gets the job done. Clean facility and the popcorn is delicious…lol More

by ICEBERGSHORTY222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelli Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hello and thank you for sharing your positive feedback. We are very pleased that our Service Team provided you with professional service and we appreciate you doing business with Thomas Dodge Chrysler Jeep of Highland.

November 23, 2021

Respectful on tipoff things. Keep you informed on progress. Done in a timely matter. On top of warranty company. More

by alapwalter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Kubacki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamison Teslow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thomas Dodge Chrysler Jeep of Highland wants to thank you for the five-stars, we appreciate the comments regarding the visit!

Nov 24, 2021 -

alapwalter responded

Your welcome and fhank you.

November 22, 2021

Friendly, fast & good work. Appointments were readily available. Would recommended. Dealership was clean. Nice to have snacks available while waiting More

by mgoldasic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

We are so pleased to read that your service was completed in a timely matter. We truly value and appreciate you as a loyal customer here at Thomas Dodge Chrysler Jeep of Highland.

November 22, 2021

Jennifer was amazing. Went above and beyond got my lifetime guarantee to pay in full More

by mblum0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Flanna
Nov 22, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thomas Dodge Chrysler Jeep of Highland wants to thank you for the five-stars!

November 22, 2021

Service dept was great work on replacement transmission every thing is working ok I do believe it was Jennifer was the service adviser and she kept me up to date on everything More

by jromanssr1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
leads leads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thomas Dodge Chrysler Jeep of Highland wants to thank you for the five-stars!

November 19, 2021

Service was fast, easy and very good! I would recommend all my family and friends to use Thomas Dodge!! More

by bkelly5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Gain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelli Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thomas Dodge Chrysler Jeep of Highland wants to thank you for the five-star rating, we appreciate the comments regarding the visit!

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