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Thomas Chrysler Dodge Jeep Ram of Highland - Service Center

Highland, IN

4.8
1,559 Reviews

1,559 Reviews of Thomas Chrysler Dodge Jeep Ram of Highland - Service Center

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September 21, 2021

Despite being very busy I felt they did their best to get my warranty work done as quickly as possible, and provided a loaner so I could get to work while we waited for parts. More

by primax13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Melago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thank you for that great review! Christina was happy to take care of you and your vehicle. If there’s anything else that we can do for you, just let us know! We hope to work with you again in the future!

September 21, 2021

The problem with my car was not fixed, it still shakes when idling. Very upset. More

by Caitlin Diggs
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Christina Melago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hi Caitlin, Thank you for bringing this to my attention and sharing this feedback about your service experience. We always want to provide excellent customer care and I would like to learn more about this. Could you please contact me at the information below?  Jimmy Thomas 219-924-6100

September 21, 2021

They exceeded my expectations by having my Jeep done with its maintenance about 30 mins quicker than I anticipated! More

by Kim Zajicek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Melago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hi, Kim! Thomas Dodge Chrysler Jeep of Highland thanks you for the 5-stars and feedback. The team is glad your experience exceeded your expectations. We look forward to future visits!

September 21, 2021

Everyone in service is really nice. There professional and they at least come to me and let me know if something needs to be replaced. Love coming here. More

by jmrenegade1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamison Teslow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thomas Dodge Chrysler Jeep of Highland thanks you for the positive star rating and feedback. The team is glad your experience was professional. Take care!

September 21, 2021

sales people and service helpers were very professional. always are happy when all of my are serviced. More

by stewart91658
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Melago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Stewart, it's wonderful to see that our team worked hard to provide you with a memorable visit! We hope to see you back here again shortly.

September 21, 2021

Pulled into the service center and immediately a young man came over and took the keys and asked us to wait for service person. No more had we walked over and she came out of he office. We gave her our i More

by CAROLYNSANDERS10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Gain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelli Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hi Carolyn, we're happy our team provided speedy service for you. We are always more than happy to assist you if anything else comes up. Take care!

September 20, 2021

Professional Dealership. The young lady who worked my visit was very pleasant, and let me know based on my milage what was needed to be done. Highly recommended. More

by Davep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Melago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Thank you for the positive feedback! We are delighted to know that our team at Thomas Dodge Chrysler Jeep of Highland provided you with great customer service, and we hope that you will continue to visit us in the future!

September 17, 2021

A kid bringing my vehicle back after service, did some minor damage. Christina and the manager made it right. Decent people to work with. More

by malaca1960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Melago
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hello, Thank you for sharing your review. If you would like to discuss your feedback regarding your recent visit, please feel free to reach out to me. I look forward to connecting with you. Best regards, Jimmy Thomas 219-924-6100

September 16, 2021

Service department is good, showroom is filthy. Sales people are rude and loud. Service d More

by billyjojo88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Billy, I am concerned to learn about your disappointment regarding your recent service experience. Your feedback is important to us, and I would appreciate the opportunity to speak with you to address your concerns further. Can you please reach out to me at a time that is convenient for you? I hope to hear from you soon. Sincerely, Jimmy Thomas 219-924-6100

September 16, 2021

Waiting for it oil change him for a diagnostic testing and to get a tire rotation and I still have my light on an “A” with a circle around it with an “!” More

by Hubbirdbrown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelli Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2021 -

Thomas Chrysler Dodge Jeep Ram of Highland responded

Hello, Thank you for sharing your review. If you would like to discuss your feedback regarding your recent service experience, please feel free to reach out to me. I look forward to connecting with you. Best regards, Jimmy Thomas 219-924-6100

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