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Thomas Cumberland Subaru

Cumberland, MD

Overview
Employees
Reviews
Vehicles
4.8
1,782 Reviews
At Thomas Cumberland Subaru in Cumberland, MD, we treat you like family. Drivers from Keyser, WV, to Frostburg, MD, have an extensive inventory of new Subaru models to choose from. If we don't have what you're looking for at our Subaru dealership, we can order it for you. We also have a wide variety of pre-owned inventory that's held to the highest safety standards. Are you searching for a trusted Subaru dealership in the Cumberland area? We have you covered.
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10325 Mt Savage Rd NW

Cumberland, MD

21502

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Showing 1,782 reviews

April 03, 2024

Thomas subaru was really helpful in the process of buying and trading in my car More

by cksmear
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nate Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy McFarland
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2024 -

Thomas Cumberland Subaru responded

Thank you so much for your kind words! We at Thomas Subaru are thrilled to hear that you had a positive experience buying and trading in your car. Our team strives to make the car buying process as smooth and helpful as possible, and we're so glad we achieved that for you.

April 03, 2024

We worked with Kara Owens. Thought she was great, very knowledgeable and responsive to all our questions. Also, quite accessible. Would recommend her to anyone. More

by Marilyn
Recommend Dealer
Yes
Employees Worked With
Kara Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2024 -

Thomas Cumberland Subaru responded

Thank you so much for taking the time to leave such a fantastic review! We're thrilled to hear that Kara Owens provided you with a positive experience at Thomas Automotive. We truly appreciate you highlighting her knowledge, responsiveness, and accessibility – that's exactly the kind of service we strive to deliver to all our customers.

April 03, 2024

Everyone here is friendly, helpful, and professional. Patrick took the time to help us find a car that fit both our needs and our budget. He answered our questions in a straightforward manner that allowe More

by dereksmucker
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Yoder
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2024 -

Thomas Cumberland Subaru responded

Thank you so much for taking the time to leave such a fantastic review! We at Thomas Automotive are thrilled to hear that your experience was positive and that everyone on our team was friendly, helpful, and professional.

April 03, 2024

Patrick was very easy to work with. Tho it took me a few weeks to finally purchase the vehicle due to life happening. He was up front with everything and explained each step of the way. More

by amorgan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Yoder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2024 -

Thomas Cumberland Subaru responded

Thank you so much for taking the time to leave such a fantastic review! We at Thomas Automotive are thrilled to hear that your experience was positive and that everyone on our team was friendly, helpful, and professional.

March 27, 2024

Patrick was great to work with, very honest and upfront about everything. I will definitely recommend him to others! More

by dabearfreak
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Yoder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2024 -

Thomas Cumberland Subaru responded

Thank you so much for taking the time to leave such a fantastic review! We're thrilled to hear that Patrick provided you with an honest and upfront experience at Thomas Automotive. We take a lot of pride in our team's commitment to clear communication and building trust with our customers.

March 27, 2024

Had a great experience with Kara! She was very responsive with any questions or concerns we had, and we felt like she was very honest and thorough with us when explaining to us our op More

by thrntnja
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kara Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2024 -

Thomas Cumberland Subaru responded

Thank you so much for taking the time to leave this fantastic review! We're thrilled to hear that you had a great experience with Kara. She works hard to be responsive and informative, and we appreciate you recognizing her honesty and thoroughness. It's also wonderful to hear that all of our staff have made a positive impression!

March 27, 2024

They are quick to reply, very helpful, great to work with, no complaints. Definitely recommend. More

by NB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kara Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 19, 2024 -

Thomas Cumberland Subaru responded

Thank you so much for your kind review! We truly appreciate you taking the time to share your positive experience working with us. We apologize for the late response on this platform. Thanks again for your recommendation! We value your business.

March 25, 2024

David Johns was very professional and courteous. I was amazed at his knowlege of all the vehicles. In fact all employees that I spoke with were friendly and helpful. More

by maxxi3349
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Johns
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Apr 19, 2024 -

Thomas Cumberland Subaru responded

Thank you so much for your fantastic review! We sincerely apologize for the delay in responding – we were temporarily unable to access the platform. We are thrilled to hear that Thomas' expertise and the overall friendliness of our team helped make your surprise a memorable one! We take great pride in our employees' product knowledge and dedication to providing exceptional customer service. We're glad it showed during your visit. Thanks again for taking the time to share your experience. We hope to see you again soon!

March 23, 2024

I worked with David and Tamara while selecting and purchasing my vehicle and they both did a fantastic job! They were able to answer every question I had and the staff at Thomas were all very friendly More

by Scott
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Johns, Tamara Metz
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Apr 19, 2024 -

Thomas Cumberland Subaru responded

Thank you so much for your kind words about your experience! We sincerely apologize for the delay in responding. We're thrilled to hear that both our sales team and the staff at Thomas were able to answer all your questions and make your car buying experience a positive one. We're so happy you found the perfect vehicle, and we wish you many happy miles on the road ahead!

March 19, 2024

Once again, it was a great transaction. This was the third time purchasing from Thomas: great vehicles and staff. Do not hesitate to check out Thomas for your new or used car purchase. More

by cccp00a
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Johnathan Loughrie
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Thomas Cumberland Subaru responded

Thank you so much for taking the time to leave such a fantastic review! We're thrilled to hear that you've had a great experience purchasing vehicles from Thomas three times in a row – that means a lot to us. We pride ourselves on offering high-quality cars and exceptional customer service, so we're delighted to hear we've delivered on both! We sincerely apologize for the delay in responding to your review. Unfortunately, we recently experienced some difficulties accessing the platform, which prevented us from thanking you sooner. We truly appreciate your business and your recommendation of Thomas. We look forward to helping you find your next great vehicle whenever you're ready.

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