Thompson Toyota

Secret Squeak New car developed an annoying squeak. I thought it was the suspension. Shop found it was faulty seat frame. Problem soon to be fixed! only well traine New car developed an annoying squeak. I thought it was the suspension. Shop found it was faulty seat frame. Problem soon to be fixed! only well trained mechanics can diagnose these crazy hidden problems! More

Don’t understand the question The overall experience ended well thanks to Toyota Corporate relative to the Loyalty Incentive, Domenick and Steve. The other Sales Manager Paul did n The overall experience ended well thanks to Toyota Corporate relative to the Loyalty Incentive, Domenick and Steve. The other Sales Manager Paul did not,not did he care, to understand that I Qualified for the Loyalty Incentive. 3 Toyota’s in 10 years is Loyalty yet he let me walk out over $6.00 per month: $216.00 total. I had to call Toyota Customer Service to determine that I did in fact qualify. Once that got resolved Domenick and Steve worked it out. I should NOT have had to make that call. Given all that happened Paul never even called to apologize, or to explain his lack of understanding of the Loyalty Incentive. More

I can't rate quality of work yet. Time will tell. I had to wait a very Long time in a very cold building to have my tire patched when I was told it wouldn't take "long!" Yes, that's subjective, but I had to wait a very Long time in a very cold building to have my tire patched when I was told it wouldn't take "long!" Yes, that's subjective, but everyone understands almost 2 hrs. Is a LONG time. I hadn't had lunch and had to go to work. My car was not washed or vacuumed very well either. However, the people at the desk, minus thegirl who told me a short wait, were very nice the parts man was very nice and helpful too. In the future, Toyota should offer to take Their customers to a coffee shop or panera and get them when their car is finished. At least they will be warm and fed. Im getting over the flu and had chills after my visit there. Not good!! Also, a customer came in w a dog. I don't think Molly is a service dog, and I have allergies to animals. If she was a service dog, my apologies. I do compliment the mgr. at the desk also. Very nice and helpful! Sorry, I don't have his name. I would recommend this center if the above issues, especially time for service are improved. Also, no one ever came out to tell me it would take longer than expected. More

excellent As always, service was timely and staff competent and friendly. Service rep explained results clearly. Waited room is comfortable. Cookies were delici As always, service was timely and staff competent and friendly. Service rep explained results clearly. Waited room is comfortable. Cookies were delicious! Vehicle was cleaned efficiently. More

5000 mile check Easy and professional from beginning to end. Friendly and answered all of my questions. Wait time was for service was minimal, plenty of staff to hand Easy and professional from beginning to end. Friendly and answered all of my questions. Wait time was for service was minimal, plenty of staff to handle morning rush. More

Customer service beyond the call of duty. The best customer service! Jaison and Heather who work there went beyond the call of duty. Friendly, considerate and very helpful. 10 stars and h The best customer service! Jaison and Heather who work there went beyond the call of duty. Friendly, considerate and very helpful. 10 stars and highly recommended! More

Fair Service My car was inspected satisfactorily but I was disappointed with the car wash and interior vacuum. There were water spots on the windows and no sign of My car was inspected satisfactorily but I was disappointed with the car wash and interior vacuum. There were water spots on the windows and no sign of vacuuming or wiping down interior surfaces. It looked as if the detail staff did not care. More

Awesome, as always I have been coming to this dealership for nearly 12 years now, and the service is absolutely impeccable: very professional, with good explanations of I have been coming to this dealership for nearly 12 years now, and the service is absolutely impeccable: very professional, with good explanations of what must be done, what should be done, and other suggestions, always factoring in timing and pricing considerations. Very friendly and accommodating, nice waiting facility. I own two Sequoias with each over 250,000 miles, and I attribute their longevity in great part to the top-notch service provided by the superb team at Thompson Toyota. I would not go anywhere else - they earned my business. More

Quick and Easy I brought my new Highlander in for my 1000 mile service. I arrived a half hour early. The service team had me out in less than an hour (and that inc I brought my new Highlander in for my 1000 mile service. I arrived a half hour early. The service team had me out in less than an hour (and that includes my early arrival time). Everyone was prompt, curtious and kind. And my car was washed and vacuumed! My previous dealership did not do that! Thanks Thompson Toyota of Doylestown!! Tara Pasquali More

Service The wait in ng area was very large and clean. There were fresh baked cookies(still warm) and coffer/tea. It was a very soothing area and I was pleas The wait in ng area was very large and clean. There were fresh baked cookies(still warm) and coffer/tea. It was a very soothing area and I was pleased. More