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Thompson Toyota
Doylestown, PA
623 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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623 Reviews of Thompson Toyota
December 02, 2018
Relaxing Jeff in sales was straightforward and easy to work with. The price was competitive. He made an effort to reduce costs as much as possible. Jeff in sales was straightforward and easy to work with. The price was competitive. He made an effort to reduce costs as much as possible. More
by Lschmid75
Verified CustomerEmployees Worked With
Jeffrey Backenstoss
December 02, 2018
Great Service We felt that we were served at the dealership with a very welcoming environment, excellent communication with the staff, and efficient and effective l We felt that we were served at the dealership with a very welcoming environment, excellent communication with the staff, and efficient and effective learning and purchasing processes. More
by PHYSICIST COUPLE
Employees Worked With
Walter McGinty
December 02, 2018
Service Very dissapointed never have waiting appts. Recieved rental car half way home called me back vehicle was done... waste of time riding back home! They Very dissapointed never have waiting appts. Recieved rental car half way home called me back vehicle was done... waste of time riding back home! They should of gave me a waiting appt instead, wasted more than 2 hrs rining back and forth 4 times More
by VBETHEA06
Employees Worked With
Rachel Salera
December 02, 2018
Good service I Pleased. Kept informed about what car needed. However was some confusion at scheduling and was one day to early for inspection so had to bring car bac Pleased. Kept informed about what car needed. However was some confusion at scheduling and was one day to early for inspection so had to bring car back next day. More
by DRDAVEFARINA
Employees Worked With
Don't recall names. Delt with several people.
December 02, 2018
Wonderful Customer Service! Heather and the staff couldn't be more helpful. I really appreciate all the guidance and support! Heather gets an A+ from me! She was awesome! Heather and the staff couldn't be more helpful. I really appreciate all the guidance and support! Heather gets an A+ from me! She was awesome! More
by KP
Employees Worked With
Heather
December 02, 2018
Great. Thompson Toyota team are always patient, and helpful with my questions especially with the newer technology Which come with auto. Service fully checks Thompson Toyota team are always patient, and helpful with my questions especially with the newer technology Which come with auto. Service fully checks auto and explains what was done . More
by LTFFAS
Employees Worked With
Paul Caltabiano, Dmytro Malychok
December 02, 2018
Thompson Toyota has 3 employees named Jim As I'm checking out. I said "it's been a long day" to Jim S. Shannon who had a bad attitude to start with says VERY RUDLY to me, "we have all had a lo As I'm checking out. I said "it's been a long day" to Jim S. Shannon who had a bad attitude to start with says VERY RUDLY to me, "we have all had a long day" well Jim, I don’t care about your day Jim, but you should care about mine, that’s customer service. Jim should have said nothing, instead of what he said to an upset customer. Thompson usually treats it's customers very quickly and they are most of the time friendly. But I have told all my family & friends how I was treated. I was really disappointed when I left and I told alot of other people how poorly I was treated, and I found out many had similar experiences. I also told numerous friends how much $$$ I spent at Thompson and how I was upsold on tires. I called Miller Tire in Perkasie, and they said they do alignments on 4Runners for $80. The $1,129 reflects one tire being covered by the Safeway insurance I purchased when I bought my car and a $25 coupon for brakes. I also spoke with assistant manager Jaison Preite on 12/5/18, he said his employees did nothing wrong and he was “sorry”. PREITE said I'm not "sugar coating anything" and in a perfect world you would have been treated differently. And that was the end of the conserversation. I had a meeting with the General Manager of Thompson Toyota on 12/6 Bob Cox. He listened was patient and is very nice guy. He gave me a credit to my account for the difference in the tire discrepancy. Thanks Bob Cox and Pat at the check out counter for being good at what you do. More
by UnhappyCustomer
Employees Worked With
Jim McGuigan, Jim Shannon, Jaison Preite, Bob Cox. PAT at the check out counter
December 01, 2018
Awesome service department Dallas and Ben in the service department makes you feel like family , great customer service presents. Also the making of the cookies is always a deli Dallas and Ben in the service department makes you feel like family , great customer service presents. Also the making of the cookies is always a delight. More
by TOMTOM61
Employees Worked With
Ben and Dallas
December 01, 2018
Routine Service Thompson patched my tire and gave me a nice rental car for the day. It worked out well. There was a small amount of confusion with explaining services Thompson patched my tire and gave me a nice rental car for the day. It worked out well. There was a small amount of confusion with explaining services performed at another Toyota dealership. More
by HALECKWRIGLEY
Employees Worked With
Dallas , Rachel Salera, Nicole Smith
December 01, 2018
Above and beyond I was concerned about low tire pressure in my 2017 Rav4, so I brought it in yesterday to get the tires checked before a 540 mile drive. Not only did I was concerned about low tire pressure in my 2017 Rav4, so I brought it in yesterday to get the tires checked before a 540 mile drive. Not only did they check all my tires and bring them up to 36 psi, but they checked everything else and gave it a wash and gave me peace of mind - and it was free. The service is outstanding and there is nowhere else in Doylestown that is the equal of Thompson Toyota. More
by GKRIVER
Employees Worked With
I did not write down all the names of everyone I interacted with yesterday in Service - but they were all terrific. Julian is in Sales of course - and he has sold us about 4 cars in the last few years. He's terrific as well., Jim Ogle, Julian Mitchell
