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Thompson Toyota
Doylestown, PA
623 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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623 Reviews of Thompson Toyota
July 16, 2017
Difficult time Bought a Highlander here they knew it had problems, after some comunication via email and social media went to Dealer ship for assistance things where Bought a Highlander here they knew it had problems, after some comunication via email and social media went to Dealer ship for assistance things where reviewed and they made things right Thank you! More
by Tlk4
Employees Worked With
Mike fink
July 13, 2017
Not a pleasant experience I had high expectations going into this dealership, but walked away disappointed. Folks were nice, though I felt as if I was just another transaction I had high expectations going into this dealership, but walked away disappointed. Folks were nice, though I felt as if I was just another transaction to them. It was obvious that their job is to get the most money possible for their cars as opposed to building a long-term relationship or promoting customer satisfaction. The conversation with the used car manager and the finance guys had a passive-aggressive feel. The salesman was good, though he was busy working two deals simultaneously. The showroom was large and clean, but the sales desk configuration was uncomfortable to me as a customer (we sat in a pod of four low-walled cubicles and the other salesmen kept glancing over during the conversation). In the end, it was not a pleasant overall experience. If you know exactly what you want and view your purchase solely as a transaction, than this dealership may work for you. I am giving three stars since the list price of the used vehicle was reasonable, though they would not negotiate. More
by Exton
Employees Worked With
Jim Ogle, Bob Cohen
June 16, 2017
New Highlander Limited I had visited another Toyota dealership and was treated to a "hard sell". I loved the Highlander, but would not buy it from them. I came home and ch I had visited another Toyota dealership and was treated to a "hard sell". I loved the Highlander, but would not buy it from them. I came home and checked my work benefits and they had a TrueCar link. Thompson was one of the dealerships sent my information, Laura Widder reached out to me to discuss what I was looking for and accomidated a test drive on a Friday evening. Tim Earles sat with us and reviewed the options available. We took a test drive and Tim went over all the important features of the car (especially the safety). He worked with us, well after the dealership closed to come to an agreement. Tim had the Highlander with the correct trim, color, and interior located and sent to the Thompson facility. When we picked it up the next Friday, Tim took time to review the car with us (especially all the techy features). The best thing is it was a "no pressure" interaction and I truely appreciate it. More
by gslay
Employees Worked With
Laura Widder, Tim Earles
June 13, 2017
I LOVE MY CERTIFIED CAMRY and THOMPSON! I love my Camry and I loved working with Ron and Julius Libutti to get my Certified car! They were wonderful and took time to show me exactly how to I love my Camry and I loved working with Ron and Julius Libutti to get my Certified car! They were wonderful and took time to show me exactly how to use my new car!! I was never rushed and they bent over backwards for me to be able to get it! Very professional, helpful and friendly! If you can't find a car there with all of the help and no pressure then there is something wrong with you. If you are an animal lover, they do alot for Animal rescue and Adoptions too! I would not go anywhere else! Thanks again! More
by siwjjw1
Employees Worked With
Ron Copelin
May 02, 2017
EARLE and Often I have bought several cars with the help of Tim Earles. Tim knows his car inside and out...literally. He is always helpful and goes the extra mile. I have bought several cars with the help of Tim Earles. Tim knows his car inside and out...literally. He is always helpful and goes the extra mile...bad car joke. Sorry. Tim is at the top of his game.I wish every encounter with a salesperson was as easy and straightforward More
by earlybird
Employees Worked With
Karl Kritzer in the service department , Tim Earles
April 23, 2017
Two Hours Wasted - Crappy Quote Given I called a few hours ahead to see if the dealer had the car I was interested in with the trim package I wanted to see. They said they did, and not onl I called a few hours ahead to see if the dealer had the car I was interested in with the trim package I wanted to see. They said they did, and not only that, but they had a leftover from the previous year available. When I get there, it turns out the car was on another lot, 20 minutes away. We drive over to the lot, and it turns out it's a similar, but different car, not the one I'm interested in. We drive back, get the keys for the other car, stop at a local gas station to fill up, and then drive 20 minutes back. By the time I actually get to see the car I called ahead about, I've been there over an hour. It's a nice car, it drives well, and I like it a lot. I'm likely to buy one, but not from Thompson. Once we get back to the dealer, we start to talk about price. The salesman gives me a price on the car $1,000 above they advertised the car on the website, and when I point this out, does the old "I'll need to talk to my salesmanager to see what I can do about the price", despite assuring me earlier he was an expert on the model I was looking at, and had sold eight or nine hundred of them. He goes into the office and they waste another 20 or 30 minutes, even when I tell them I'm running out of time to be at the dealership because of how slow they are, and their final quote... is the same price as what's advertised on the website. Everyone was polite, the dealership was beautiful, and I did get an opportunity to see the car at the trim package I'm interested in. That being said, I felt like I was treated as an easy mark to sell a car above market value to, and my time was wasted. I won't come back to this dealership. More
by bikesandbeers
Employees Worked With
Ron Copelin
March 30, 2017
6 star experience Deal rater should have a 6th star for dealers that go above and beyond what you expect...I've been a loyal Thompson customer since 1984.. I have tried Deal rater should have a 6th star for dealers that go above and beyond what you expect...I've been a loyal Thompson customer since 1984.. I have tried to look at other dealerships. but have always wound up buying my car from Thompson.. I have been dealing with Walter for a number of years (bought 3 or 4 cars from him).... the last couple of months I have been looking for a car for my wife,.. went back and forth between certified used or new.... Walter answered all of my questions.. without any pressure...I even brought in several "deals" to him (i.e. costco, truecar etc).. and he and his manager worked with me to get us the best deal.. afterwards the finance manager (sorry I forget his name but I think it may have been Tom.. last desk on the left).. went through several options (cash back or 0 interest) to make sure I was taking advantage of the best possible programs they had to offer...what impressed me most about the finance manager was when I told him I didn't like to take on a lot of debt.. he let me decide what I wanted to borrow.. (that may not sound like much, but I have talked to other dealers who try to tell you what you should borrow). Thompson seems to have a very simple business model... listen to your customers.. for the life of me I cannot understand why more business don't follow their model... Thanks for all your help... with a little luck I'll be buying cars from you for another 30 years.. Jim Molettiere More
by jtkm1997
Employees Worked With
Walter McGinty
February 27, 2017
Excellent and Pleasant. Excellent. Friendly. Professional. No hassle. Salesman understood exactly what I wanted, and the staff proceeded to completely satsfy my expressed Excellent. Friendly. Professional. No hassle. Salesman understood exactly what I wanted, and the staff proceeded to completely satsfy my expressed preferences. Tom Messina and NatHan Clouded were excellent. More
by Ray Mattern
Employees Worked With
Nathaniel Clouden, Tom Messina
February 18, 2017
Great people to deal with I have bought several cars from Thompson,everyone has been friendly, not pushy,nice to do business with. I was totally impressed with the fact that th I have bought several cars from Thompson,everyone has been friendly, not pushy,nice to do business with. I was totally impressed with the fact that the sales person,Walt, knew my name when I walked into the showroom. I had purchased my car 5 years ago! Everything was explained clearly. Matt in finances explained in detail the warranties. The service department keeps me coming back. It's easy to work around my work schedule, and the fact I can get a loaner if my car is kept for a day is a big plus! The express service is wonderful. I can get the oil changed when it's convenient for me. I would most definitely recommend Thompson's. More
by Carol
Employees Worked With
Walter McGinty
October 11, 2016
New car purchases I have bought 2 cars from Thompson and everyone from the sales to service team have been nothing less than stellar. I highly recommend this dealership I have bought 2 cars from Thompson and everyone from the sales to service team have been nothing less than stellar. I highly recommend this dealership! More
by Mcris310
Employees Worked With
Julian, Dean
