Thompson Toyota

"Very Positive Experience!" We went to Thompson to look into purchasing a Rav 4. The sales consultant who introduced himself to us was Tim Earles. Right from the very beginning, We went to Thompson to look into purchasing a Rav 4. The sales consultant who introduced himself to us was Tim Earles. Right from the very beginning, Tim was friendly, very personable and genuinely seemed interested in helping us. He asked us questions about what features we would be most interested in and was a great listener! He suggested the Rav 4 XLE and we took one for a test drive. It was exactly what we were looking for! Tim took a lot of time explaining all of the safety features and technology that the Rav 4 offers. He was extremely knowledgeable! We never felt pressured or hurried to make a decision. Once we decided on the XLE, which didn't take long because we loved it, the rest of the process of finalizing the deal was extremely positive. We felt very comfortable with Tim! We trusted him and he honestly made the experience fun! This is the fourth new Toyota we have purchased from Thompson's and we never have had a bad experience. We have always taken our vehicles there for service and routine maintenance. We can't say enough good things about the service department. We have always felt that customer service and satisfaction is a priority at Thompson. Thank you Tim! We are enjoying and having fun driving our Rav 4. So grateful to you for making that happen. Looking forward to working with you again in the future. More

Great experience, great car We went in to look at a used Honda Pilot back in March of 2016 (sorry this review is late!). Our salesman was Tim Earles, who was highly recommended f We went in to look at a used Honda Pilot back in March of 2016 (sorry this review is late!). Our salesman was Tim Earles, who was highly recommended from a friend. We would not have thought to go to Thompson without this recommendation (we thought we wanted a Pilot and didn't put thought into any other SUVs). Tim was fantastic from the very beginning. We went for a test drive in the Pilot and there was something we weren't crazy over - he didn't pressure us, just accepted that we didn't like it and then waited for us to suggest what we wanted next. We didn't want to just leave - Toyota is such a great brand, why were we only interested in Honda?! So we asked to look at used Highlanders. We ended up really liking one, but went home to think about it. The next morning we decided we wanted a new Highlander, so I called up Tim and let him know. Not once had Tim ever tried to push a new Highlander on us. He let us lead and only make decisions we were extremely comfortable with. So, the following day or two he guided us through the purchase of a new Highlander that was only about $2k more than the used one we had been interested in. We highly recommend Tim as a salesman. We have already talked about going back for all future SUVs and would go to Tim first. Quality of SUV... better than we expected by a long shot. We bought a beige interior, something that made me nervous, and it's been upholding very well. Stains come right off and even our toddler hasn't been able to stain it. We love how it rides, and the gas mileage is better than the Pilot. AWD, third row of seats, not sure what more you can ask for. Won't ever look for another dealer. The price was better than we expected as well (of course it depends on the package you want). Service... every time we've taken it in (only once or twice for regular maintenance), it has been a joyful experience. My husband brings work and sits in the awesome waiting area. You feel like a client here, not a customer. Car has been in perfect condition after all work. My husband loves that they wash your car after all service. More

Issue with passenger visor (camry hybrid '08) First, Thompson Toyota is a unique place as it is modernized with extensive free WIFI \ monitors to know your status / TVs / free coffee,water,food. First, Thompson Toyota is a unique place as it is modernized with extensive free WIFI \ monitors to know your status / TVs / free coffee,water,food. But to partially fund these nice elaborate expenses for customer waiting area, etc., they charge top dollar on services. One recent meeting: a defective passenger visor (cheap plastic type) that was deemed 'defective' and given extended warranty coverage for free (7 year after purchase date). I thought Thompson toyota replaced it along with my drivers side visor back in 2014 but did not. So now, my passenger visor needed to be replaced for same 'defective' issue and I am out of pocket $95! (and that includes a discount from the $110!)! Toyota has not budged for reversing the cost to me (reimbursing) even though they potentially botched doing it in 2014 More

Stay away from these jokers We put our car request in thru truecar, they posted the exact vehicle we wanted. In subsequent contact, we arranged a test drive. They promised to ha We put our car request in thru truecar, they posted the exact vehicle we wanted. In subsequent contact, we arranged a test drive. They promised to have the vehicle in front for us to test drive. Next day when we came in...oh there was a mistake/miscommunication, the vehicle we promised to have here for you to see is not here, how about they show some other cars they had. Foolishly we agreed to look at the other cars and do test drives since we were already there. Their inventory is minuscule. The vehicle we ultimately wanted, a v6 xse, black/black was not available, in fact not even a v4 was present. They promised to get us the exact vehicle we wanted, we negotiated the price, they even had us sign off on an order purchase form (which were not countersigned by them nor had any vin # listed).. They gave us a printout of the car we half thought we had already purchased...half a week later, still no car, the Toyota rebate had expired and the only car they did find had a complete different and unacceptable interior color. Basically these guys were selling us a car they didn't have, wasting our time with their stupid hard sell tactics and penny ante b.s. More

Outstanding experience!! From the first contact with our salesman, Tim Earles, to tje delivery of our new Prius, we had an excellent experience. We have bought many cars at T From the first contact with our salesman, Tim Earles, to tje delivery of our new Prius, we had an excellent experience. We have bought many cars at Thompson over the past 25 years (all good experiences); Tim demonstrated knowledge of his cars and could answer every question we had. Moreover, he listened to our needs and helped us find the vehicle that was the best fit. He was friendly, consciencious, and diligent. It was far and away the most pleasant experience wehave had in purchasing a new car. Tim is clearly ideally suited to his profession and is a great asset to Thompson! More

Shattered all expectations! Thompson Toyota has been an amazing experience. They were my first stop when looking for a new car, and outperformed every other place I visited in te Thompson Toyota has been an amazing experience. They were my first stop when looking for a new car, and outperformed every other place I visited in terms of knowledge, hospitality, and responsiveness. I had the pleasure to meet Tim Earles, who helped me through every step of the way, answered all of my emails and phone calls immediately, and he was able to assure me that my first new car would be perfect for what I wanted. I couldn't be more happy with the services he and Thompson Toyota provided me. A week after my purchase I had a minor display error that went away by restarting the car. I immediately called Tim, and he told me bring it in. He was there to meet me when and reassure me that it would be solved. I cannot express the volumes that that spoke for his character. Getting a loaner car was a breeze, and getting my car back was even easier. This dealership went above and beyond all expectations and other dealership experiences that I've seen. I would recommend them to anyone, and I will absolutely be back for my next new car. More

Outstanding in Every Way In November 2015 I decided to lease a mid-size SUV. After doing a search on-line, Honda, Subaru, and Toyota were the ones I wanted to look at. For no In November 2015 I decided to lease a mid-size SUV. After doing a search on-line, Honda, Subaru, and Toyota were the ones I wanted to look at. For no apparent reason I went to Honda and Subaru first, and wasn't too impressed with anything, showroom, product or staff. What a difference when I walked into the beautiful Thompson Toyota showroom and was met at the door by sales and leasing consultant Tim Earles! He is the kind of person you take an immediate liking to as I did. In my 80 years I have purchased numerous vehicles, and I must say that he is the best example of his profession that I have experienced. I knew within a mater of minutes that I most likely would be doing business with him. Throughout the whole transaction process I was similarly impressed with the staff that I met. After the leasing Tim was always helpful and patient with questions I had in the operation of some of the vehicles systems. When after a few months I took the vehicle in for a scheduled service, I continued to be amazed and impressed. When this lease has run its course in about 30 months, I am already planning on sticking with this dealership. More

Great dealership and vehicle The entire buying experience was simple and straight forward. Tim couldn't have been more friendly, professional, and accommodating. Management team o The entire buying experience was simple and straight forward. Tim couldn't have been more friendly, professional, and accommodating. Management team of Steve and Mat were also very easy to deal with. The preparation on the Highlander was fitting for the quality of this great SUV. This is my third Toyota purchase in the last 8 years and the first time I will want to return to the selling dealer for another purchase. My previous experiences closer to home did not necessitate going back to my previous dealers. Going an extra 30 minutes from home was worth the trip! More

A difficult process made very easy and entertaining as well! My husband and I started looking for a minivan over 6 months ago and had difficulties dealing with several other dealers/makers. We actually gave up My husband and I started looking for a minivan over 6 months ago and had difficulties dealing with several other dealers/makers. We actually gave up and put it on hold because of the frustration we encountered. Then, we were connected with Tim Earles as our salesman, and our experience was completely different. Not only was Tim knowledgeable about the Sienna, he was honest and straightforward with the details and negotiations, and had a great sense of humor that helped get us through the process. With regards to the dealership, Thompson is over an hour from our home, but because of their dedication to their customers, the state of the art facilities and the overall experience, we will continue to have our car serviced there. Our finance person was awesome too! Straightforward and great to work with. Thank you Tim and Thompson Toyota for making this process easier and fun at the same time! More