Thompson Toyota

We found our Honda at Thompson? After two months of used car shopping, we finally found our Honda Civic at Thompson Toyota, of all places. Tim Earles is an excellent Salesman, very After two months of used car shopping, we finally found our Honda Civic at Thompson Toyota, of all places. Tim Earles is an excellent Salesman, very knowledgeable, professional, and most of all - a really nice guy! The entire process was quick and painless, thanks to Tim and the entire Thompson staff. We were pleasantly surprised when Tim took us for a brief tour of the service center wherein they promise 60 minute or less wait for an oil change. Thank you Thompson! More

Very Pleasant Experience After months of searching for a new truck, we thought we would look at the Toyota Tacoma. Much to our surprise, we LOVED IT! While we knew the sales After months of searching for a new truck, we thought we would look at the Toyota Tacoma. Much to our surprise, we LOVED IT! While we knew the sales representative, Jim Ogle, wanted to close the deal before we left, he was more than willing to work with us to allow us to make up our minds in the time we needed. He also worked with us to make sure we got exactly what we wanted! We would recommend Thompson Toyota to anyone! As a follow up, we have recommended Thompson to family and friends. Not only did we get our Tacoma, my father purchased a Camry from them, using Jim. And then a month later my mother purchased the same vehicle. We just learned that one of our friends was thinking of going to Thompson Toyota, and told him it is a no brainer. More

"They did the impossible! They won back a former customer!" I am and have been a Doylestown resident since 1996. After purchasing a brand new 2003 Highlander from a very young salesman by the name of Andrew Wa I am and have been a Doylestown resident since 1996. After purchasing a brand new 2003 Highlander from a very young salesman by the name of Andrew Walker at Thompson Toyota, I vowed at the time never to purchase a car from this dealership ever again. After lengthy negotiations on price, when it came to close the deal, Thompson failed to honor the commitments made by Andrew. Andrew's response was "I'm a car salesman . I'm supposed to lie." My observations of the dealership's culture in addition to Andrew's lack of ethics were indications of the way Jack Thompson wished to model his business. As the result of this experience, my next two cars over the next five years were leased from Fred Beans Subaru and Peruzzi Toyota. Both experiences were OK, but against my better judgment, I decided to go back to Thompson in 2012 when it came time to turn in the leased Camry that I got from Peruzzi. I live close to Thompson Toyota and simply didn't want to be bothered with driving all over the place searching for a fair deal. That's when I met Steve Tagye (sales manager) who introduced me to Bob Cohen (sales consultant). Because of my experience with Thompson in 2003, I was pretty jaded in my discussions with Bob and Steve, but they easily grinned and bared with me and gave me a very good deal on a 2012 Corolla S. But I have to admit that I still wasn't in love with the place regardless of my good experience with Bob and Steve. The 2003 experience was still fresh in my mind and, to me, a car dealership was simply a means to an end in order to get my hands on the car that I wanted to drive. Fast forward to today. Last week, I had brought my 2012 Corolla S in to Thompson for the annual inspection. While I was waiting, I walked around looking at the 2014 Corolla S and marveled how much Toyota changed the body, features and trim on the S model. I ran into Bob Cohen who I hadn't seen since leasing the 2012 Corolla S and to my amazement, he not only remembered my first and last name, he pronounced my last name perfectly which is no easy feat with those unfamiliar with it. And as cynical as I can be, I don't believe it was part of some conspiracy where the service department called over to the sales department to let Bob know that I was on the property. Frankly, even if it turns out to be that's what happened...Wow! What team communication and salesmanship to make a potential sale! To cut an already long story short, I am happy to say that I walked out of Thompson Toyota last night with a brand new 2014 Corolla S. Bob, Steve and I put together an excellent deal where they bought me entirely out of the lease on the 2012 Corolla S one year early to get me into the 2014 Corolla S lease at a lower monthly payment! They had to locate the car in the color and model that I wanted from another dealer, which they did in three days, since they didn't have one on the lot. I had hoped to have made out better on the buyout of the 2012 Corolla S lease with some equity to be applied to the new 2014 Corolla S lease since the car I was turning in was in pristine condition and I had such low mileage on it. But I eventually realized that the dealership needs to turn a fair profit on a portion of the entire transaction when they sell the car I was turning in to be able to exist in the first place to continue offering great products and services through the help of great associates like Bob and Steve. Suffice it to say that these guys have changed my entire outlook on the car buying experience. They are honest, do not employ hard pressure sales tactics, are entirely transparent in their disclosures and are always respectful even at times in the past when I'm embarrassed to say that I may not have been the same to them. If either of these guys ever leave Thompson, I don't know what the xxxx I'm going to do especially since we will eventually need to replace the 2003 Highlander that my wife still drives. I would highly recommend contacting Bob if you are in the market for a new car. He and Steve work extremely well together. Message to Jack Thompson...you managed to get back a former customer solely because of these guys which, as you know, is extremely difficult and costly to do. Don't screw it up and revert back to doing business the way a large portion of your industry does. More

Great experience! Walter was fantastic. From email to phone calls to him having the exact car I was looking for waiting for me when I came into the dealership. I really Walter was fantastic. From email to phone calls to him having the exact car I was looking for waiting for me when I came into the dealership. I really appreciated his non pressure sales. I knew what I wanted and he did not push me with something I didn’t want. I got exactly what I wanted and even more. Walt reviewed the interior and exterior with me and answered all of my questions I had. Great experience! So happy I am now part of the Thompson family that I have heard so many great things about! More

My experience with Tim Earles at Thompson Toyota My husband and I feel very luck to having Tim Earles as our sale man. He is extremely knowledgeable about Toyota product. He is patient, thorough, e My husband and I feel very luck to having Tim Earles as our sale man. He is extremely knowledgeable about Toyota product. He is patient, thorough, engaging and listening to our needs. We bought quite a few cars in the past 10 years and Tim is the best person to deal with so far. He makes the whole buying car experience easy and pleasurable (if that is possible). When we have problem with programming our garage door, Tim came out to our house right away to help us out. I will definitely go back to Thompson for the next car and will recommend Tim to our friends and family members. More

Wonderful dealership! Excellent salesperson! I have been purchasing new cars from Thompson Toyota for over 40 years and I have always been treated extremely well. My most recent experience in pu I have been purchasing new cars from Thompson Toyota for over 40 years and I have always been treated extremely well. My most recent experience in purchasing a new 2014 Toyota Corolla, L, manual transmission, was no different. The salesperson, Bob Cohen, was excellent. He was courteous, knowledgeable, friendly, professional, and very helpful and straight-forward with me. Another reason I have been a loyal, long-time customer of Thompson is because of their superb service department. As with the sales team, Thompson service personnel (such as Beth DeSteffano of the Gold Team) have always been incredibly friendly, knowledgeable, and trustworthy. The bottom line is that Thompson is an extremely efficient, well-run organization with the highest integrity. When you walk into their dealership, for sales or service, you know that you will be treated fairly by their extremely capable employees, who go out of their way to make sure you will have a satisfying experience every time you are there. More

4th car bought at Thompson Always a great no pressure environment. Friendly staff with very well maintain cars. We told them what we wanted and where we wanted to be price wise Always a great no pressure environment. Friendly staff with very well maintain cars. We told them what we wanted and where we wanted to be price wise and they make it work. More

Very Satisfied New Customer This was my first experience at Thompson Toyota, and I was impressed. Ron really made the experience, and though I ended up buying a different car th This was my first experience at Thompson Toyota, and I was impressed. Ron really made the experience, and though I ended up buying a different car than the one I originally came to see, I couldn't be more pleased. Interestingly, I noticed a small flaw on the windshield about a week after purchase--a small crack, which I know didn't happen when i had it. The day i bought it it was dark & rainy, and from where I sit the rearview mirror blocks it from my sight. We all missed it, and it turns out it was a crack inbetween the top and bottom panels of glass--in other words, not fixable and liable to spread. I was really concerned that i was stuck, but I called Ron and he got the used car manager on board and Thompson replaced my windshield at no cost to me, other than my time. I would recommend Ron & the Thompson team very highly--I was respected, treated well, and not pressured. More

Tim Earles I was grateful to have Tim Earles as our salesperson. Soft spoken and well informed, he knew the prices of the vehicles and the product better than a I was grateful to have Tim Earles as our salesperson. Soft spoken and well informed, he knew the prices of the vehicles and the product better than any salesperson I have ever dealt with, and I have bought or leased close to 20 cars in my life. My wife and I had our four year old daughter with us during part of the experience, and Tim showed immense patience as sometimes he had to follow us around as our daughter was quite active. Tim was also very patient with me, as I scrutinized every step of the process. I would definitely recommend Thompson Toyota and Tim Earles to a friend for a great car buying or leasing experience. More

adam was friendly and professional. he did all he promised to do in a prompt fashion. worked to help me understand all of the options i had to buy the car. promised to do in a prompt fashion. worked to help me understand all of the options i had to buy the car. More