Thompson Toyota

We first stopped in to look at a Prius at Thompson a month before we planned on actually purchasing. Regardless of the fact that we were not there to make a purchase, and despite the fact that it was a month before we planned on actually purchasing. Regardless of the fact that we were not there to make a purchase, and despite the fact that it was a busy Saturday at the dealership, Tim took the time to take us on an extended test drive and share his wealth of knowledge with us. Tim clearly knew, and was enthusiastic about, his product. As we moved forward to our purchase date, Tim kept in touch and met with us to talk over the financials and make sure we were making the correct decision. When we expressed an interest in a more expensive model, Tim took the time to talk over the options with us and help us make the right decision, which was to stick with a less expensive hybrid that fit into our present lifestyle. Far from feeling pressured, we really felt welcomed into the Thompson family. We are already speaking with Tim about replacing our other car with a hybrid, and look forward to working with him again. We highly recommend that anyone looking for a hybrid, Toyota, or any of the cars that Thompson carries, as Tim can access cars at any dealership, stop in and speak with him. If you don't leave with a car, you'll certainly leave with an increased knowledge and clearer perspective on where your car search should lead next. Thanks again, Tim. More

I see a lot of the folks who wrote reviews have a little consternation about buying cars. Not me, I love buying cars because I enjoy watching my wife grind sales consultants down to a little nub until they consternation about buying cars. Not me, I love buying cars because I enjoy watching my wife grind sales consultants down to a little nub until they give us the deal we want or beg us to leave. Therefore, I was completely disappointed when I walked into Thompson Toyota and was approached by Tim Earles. My wife was unable to turn on her "charm" because of Tim's honest, forthright approach. We didn't have a lot of leverage with our trade because of the pathetic product we were driving made by another auto maker who I won't mention (mazda). Tim and Thompson knew that but didn't take advantage of us and gave us the best possible deal on a new Toyota RAV4. Great car, great deal, great buying experience. We are Thompson customers for life. More

Thompson Toyota employees are friendly, courteous, and committed to customer service! Jim Griffin was a pleasure to deal with and displayed superb customer service! Michael Waltrop worked hard and showed committed to customer service! Jim Griffin was a pleasure to deal with and displayed superb customer service! Michael Waltrop worked hard and showed dedication to his customers! I drove an hour to get to this dealership, even though I have multiple dealerships within 10 minutes of my home and I will do it again for my next vehicle! I visited other dealerships and I did not get near the attention and customer service that I received at Thompson Toyota! I highly recommend Thompson Toyota to anyone interested in purchasing a new vehicle!! AAA+++ Outstanding! More

I was in the market for a new car and my search led me to a few places, my last being Thompson Toyota. They blew the competition out of the water in regards to sales, customer service, friendliness, willingn a few places, my last being Thompson Toyota. They blew the competition out of the water in regards to sales, customer service, friendliness, willingness to answer questions, and working till the sale was complete!!! Jim Was outstanding!!! Jim is the total customer service package!! He worked very hard with the finance department to get me into the Used car I wanted...I was not even there...my parents were there and everything was done over the phone while I was working. Jim ended up selling two used cars that night...the car I bought and one to my parents!!! Jim followed up with us, had paperwork ready to go when we arrived the next night to pick up the cars, walked us through some of the functions of the cars, and called to find out how we were liking our cars after some time had gone by. I highly recommend Thompson Toyota to anyone who is the market for a new car...you will not be disappointed. They believe everyone deserves a chance regardless of financial situation and credit history, they work to get you into the car until there are no options left, they do not give up. Even if they cannot get you the loan, you will leave there knowing they gave it their all. I was insulated to my face from another finance guy at another dealership and I was pleased to call him and tell him that I got my loan and car elsewhere! I am a very happy Thompson Toyota customer and they have made a lifetime customer out of me...I will continue to drive an hour from my home to deal with them in the future. Outstanding!!! More

I drove 70 miles from Staten Island and the saleman Walter McGinty went out of his way to send me a video of the car prior to me leaving and he is a very honest gentleman and the whole experience was v Walter McGinty went out of his way to send me a video of the car prior to me leaving and he is a very honest gentleman and the whole experience was very positive. Mr. McGinty also made several telephone calls to me prior to my leaving home to ensure that directions were clear. I would recommend this dealership and certainly recommend Mr. McGinty. Frank C. More

My wife and I were looking for a certified used car. We saw one we liked on the website and emailed an inquiry. Walter contacted me the next morning and asked what we were looking for as we discussed the saw one we liked on the website and emailed an inquiry. Walter contacted me the next morning and asked what we were looking for as we discussed the car in question. His honest upfront approach is what made me want to see the car and also meet him. Through our entire experience Walter was genuine, thoughtful and service-oriented. The vehicle was great and we look forward to getting it after the Thompson team committed to making it the vehicle we wanted with a quick touch up. However, it is true that you buy from the sales person first, company second, and product third. Thank you Walter and the rest of the Thompson team for making our experience a pleasant one and we look forward to working with you again! More

I get a stomach ache thinking about buying a car. I was surprised when I met Tim Earles from Keenan Honda. He called several times to see if he could be of service. He was down to earth, friendly, honest surprised when I met Tim Earles from Keenan Honda. He called several times to see if he could be of service. He was down to earth, friendly, honest and very helpful, and he made buying my used car a pleasure. He is a class act. I've recommended him to several people already! More

I was in need of a reliable, dependable vehicle that would fit in to my budget, which included mileage and savings on gas per mile as I drive a tremendous amount for my work. I had the usual expectatio would fit in to my budget, which included mileage and savings on gas per mile as I drive a tremendous amount for my work. I had the usual expectations of going to a car dealer and was not sure if I would be able to obtain a vehicle. I had heard of Mr. Earles from a friend, who purchased an SUV from him, so I thought I would try to meet him. The facility was very nice, the people were courtesy, and Mr. Earles was more than I expected. He was extremely helpful in showing me options, not demands. He assisted me to understand my needs for an economical car versus my "dream" car, especially with the amount of driving I do. His friendliness, and more importantly, his patience truly makes him an excellent salesman, and friend. He introduced the managers and finance department, all of whom, were gracious and helpful. I did not think I would buy a car when I arrived. Mr. Earles made it an easy and smart decision, as well as an affordable one, to do so. Thank you for such a wonderful experience. More

We had a great experience at Thompson and Tim Earle went over and beyond to satisfy us. We love our Highlander and look forward to continuing with the maintenance plan at Thompson. over and beyond to satisfy us. We love our Highlander and look forward to continuing with the maintenance plan at Thompson. More

I honestly don't even know where to start, since I have so many great things to say about this dealership (the Thompson family in general). I originally had a vehicle that was purchased elsewhere and have so many great things to say about this dealership (the Thompson family in general). I originally had a vehicle that was purchased elsewhere and it gave me problems (just shy of a few day already out of their 30-day warranty), so I had to take it myself for service at one of their other Thompson dealers. Long story short, I was able to take the quote given to me (very high I must say) from their other Thompson dealer and fight my case with the faulty car that was sold to me and I got my full refund back (taxes, title tag fees, all of it). That took me back to square one to find a car again. This time, I wanted to be very sure that I was going to make the right purchase with the right people and this is where Thompson Toyota became one of my top choices that I would buy from. Just from the start of when I spoke to one of their salesmen, Frank, I knew I was going to be treated well as a customer. He was very polite and knowledgeable when it came to answering any of the questions I had about the vehicle. Two days after, I called to speak with Frank about the vehicle but he was off that morning; so I left a message for him. Right away, he got back in touch with me during his time off to negotiate and helped with getting the sales process completed once we agreed on the price over the phone. Frank just overall made the whole car buying experience the most pleasant and easiest ever. After having dealt with what I had to deal with prior to Thompson Toyota, I don't think I can ever buy a car from anywhere else. The Thompson family gained my trust and I will definitely go to them again for my next vehicle. More