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Thompsons GMC

Placerville, CA

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72 Reviews
The Thompsons Auto & Truck center has serviced the entire El Dorado County since 1989. As one of the largest supporters of the county, our philanthropic attitude is carried over into our business practices. The success of our longevity has come from treating every customer like we want them for LIFE. Thompsons Offers the largest previously owned inventory in the county. We have an award winning service department to support our customer’s needs. At Thompsons "EVERYTHING MATTERS...EVERYDAY"
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55 Placerville Drive

Placerville, CA

95667

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Showing 72 reviews

September 07, 2012

Great experience. Will totally recommend Thompsons. They guys were great. Professional, friendly, know all the info. Kris called me at 8 am after I applied for car loan on line and I drove home the SUV Acad More

by franmr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irving Zepeda, Kris Hulsing
August 13, 2012

what began as a very stressful day - (our vehicle died while beginning our vacation to meet our newly engaged daughter's almost inlaws and we were far from home) - ended with very happy resolution when we More

by cynthiadragon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irving Zepeda
July 16, 2012

By far the best dealer that I have ever worked with! Cheryl was friendly, gave us our space to shop, and great with the kids! More

by madsteve1978
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cheryl Kerrigan
April 07, 2012

UPDATE...(Any previous issues have been resolved due to great customer service and the previous review has been deleted.) This Dealer has contacted me numerous times to set things right. I really belie More

by Dlano27
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Thompson
Apr 10, 2012 -

Thompsons GMC responded

Hello, this is Jeff Thompson with Thompsons Buick GMC. I would like to personally apologize for the way you were treated when you contacted our dealership. I also want to thank you for bringing this to my attention. We will review this call with our employees and use as a tool for improvement. Additionally, we would greatly appreciate the opportunity to make this right. I am going to be out of town this week, if you think of anything we can do for you, please call my General Manager Tim Deklotz. Tim’s direct cell phone number is 916-257-6059. You will find Tim extremely helpful. Again, I sincerely apologize and hopefully will be able to make this right. Thank you

Apr 18, 2012 -

Thompsons GMC responded

Hello, this is Tim Deklotz, General Manager for Thompsons. Our dealership participates in the DealerRater Certified Program. We are committed to providing high quality customer service; based on your review, you did not share that experience. We are very disappointed and would love to make things right. Thru this program we have the opportunity to work with you and resolve the experience you recieved. Please let me know if their is anything I can do or if you would prefer to cease further communications. My cell phone number is 916-257-6059. I respect your wishes.

Apr 18, 2012 -

Dlano27 responded

Hello Tim and thanks for your message. I really appreciate your dealership reaching out to me and trying to make things right and just based on that alone I will go and adjust my review. The reason I called in was regarding the 2011 buick regal on the lot. I think I might just wait until the end of the year, maybe there might be a 2011 Black Regal or Verano on sale. Although I have equity in my 2011 Nissan Sentra (I only owe about $6000) it's hard to get financed on a fixed income and a credit score of 570-Experian. Based on my payment history, my finance company will double the amount of credit I originally borrowed but they only deal with cars in the "maita" Group. I am holding out for the Buick!! lol... Thanks alot....Daryl Whetsel-916-225-6445

April 02, 2012

Great new truck buying experience. Barbara was very helpful showing us the trucks that would work for our needs. She introduced us to the service advisors and made sure the vehicle fuel tank was full p More

by snoopy8081
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irving Zepeda
March 17, 2012

I have been buying cars from Thompsons for nearly 30 years, starting at the old location on Broadway in Placerville.During that time I have purchased close to ten cars and trucks.Thompsons is a very eas More

by brianhric
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Massey
March 14, 2012

I found the vehicle I was looking for contacted the dealership, and because of the distance I was able to complete 95% of the purchace on line and fax. How cool is that?Everyone was friendly and courti More

by HOOZNEXT1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbra Thompson Paul Botella
February 01, 2012

I had a very good experience buying my 2010 Suburban from Thompsons. No hassle, no haggle! I would buy there again.I would definitely recooment them to a friend or business associate. More

by jeffreyj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara Thompsen
January 21, 2012

Mike Degroot: I was in on 01/13 and 01/17.I just Mike Degroot: I was in on 01/13 and 01/17.I just wanted to express my appreciation to Bill for his polite and professional attitude. I gave the rat More

by DebbieJoM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Willaim Allen
December 28, 2011

I had a very pleasant experience at this dealer. Barbara was suprisingly knowledgeable regarding the GMC truck line. There was no pressure to make a purchase. All the details of the purchase transaction wer More

by pvillesteveo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara Thompsen
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