Three-Way Chevrolet Cadillac

I had a 10:30 AM appointment for a smog check. I arrived at 10:15 AM and checked in with my service rep, who was not very professional. At 1:45 PM I let my husband know that I was still waiting fo I arrived at 10:15 AM and checked in with my service rep, who was not very professional. At 1:45 PM I let my husband know that I was still waiting for my car. My husband called the dealership to get the status of my car. It was at 1:47 PM a service rep, came to the waiting room to get me and stated that my rep was out to lunch. He also stated that they had just finished with my car. This was not a true statement, because when you look at the time stamp of when it tells you the test time it was 11:52 AM. During this time, I did receive a text from my service rep telling me that they still have not received the parts needed to finish the repairs on my car. I was not at the dealership for repairs, I was at the dealership for a smog check. During my 3-1/2 hour wait, which should have been 1/2 hour, not one person came in to give me the status of my car or to offer me water, coffee. More

Always great service at Three Way. It’s the people they employ that keep me coming back. It’s the people they employ that keep me coming back. More

DAVID H. IS AMAZING TO HIS CUSTOMERS AND IS ALWAYS AVAILIBLE TO HELP IN ANY WHAY POSSIBLE. IS AMAZING TO HIS CUSTOMERS AND IS ALWAYS AVAILIBLE TO HELP IN ANY WHAY POSSIBLE. More

All the Staff are very professional in dealing with their clients. They even have shuttle services for those clients that cannot wait while servicing their vehicle. Hunter is very pro-active and Becky as wel clients. They even have shuttle services for those clients that cannot wait while servicing their vehicle. Hunter is very pro-active and Becky as well as Juan really takes care of the clients while driving their shuttle service. More

Everything went well. No complaints. I will use again and the Service employees were very courteous No complaints. I will use again and the Service employees were very courteous More

My check engine light came on, and my a/c stopped working as well on so I took my car to get a diagnostic test. After charging me $398.00 for two diagnostic tests ( one for check engine light, one fo working as well on so I took my car to get a diagnostic test. After charging me $398.00 for two diagnostic tests ( one for check engine light, one for a/c) I was then given an estimate of $398.00 for 2 hours labor to replace map sensor, 2 cam shaft solenoids for engine light($254 for parts), and two shrader valves for a/c. $557 for 2.8 hours labor($21.37 for parts). I said no then went to auto parts store and bought the solenoids and sensors changed them myself ($146.00 for parts), it only took me 45 minutes to change solenoids and map sensor. But my check engine light is still on, so there diagnostic was wrong. So what did I pay for? Can I get a refund for my diagnostic? So if your car is not covered by warranty I recommend you go anywhere else for a diagnostic. More

My 2018 traverse is a lemon although that might not be the workers and dealers fault it’s still troublesome that they are selling vehicles that need major bodywork repairs. With that said our advisor Hunt the workers and dealers fault it’s still troublesome that they are selling vehicles that need major bodywork repairs. With that said our advisor Hunter is nice and always answers questions in a calm and respectful manner. More

Matthew is outstanding he makes the experience easy I’ll make my appointment with Matthew make my appointment with Matthew More

I bought my truck somewhere else and when I needed a warranty repair, the service I received was very different than what I received at the time of purchase. A friend recommended Three Way Chevrolet to warranty repair, the service I received was very different than what I received at the time of purchase. A friend recommended Three Way Chevrolet to me and I was surprised by the good service and kindness with which they treated me. I recommend Three Way Chevrolet for their attention and service. Thanks Three Way Chevrolet. More

Appreciated the service from Juanita Henry. She did a great job and got the oil change done quickly. She did a great job and got the oil change done quickly. More