Tim Dahle Nissan Southtowne - Service Center

The Service Department botched my repairs TWICE after an accident. The second time was not caught until a few months later, when it was found and fixed by another shop. It cost me $450 for this second sho accident. The second time was not caught until a few months later, when it was found and fixed by another shop. It cost me $450 for this second shop to fix the mistake, which Tim Dahle Southtowne refused to reimburse because "the repair was out of warranty". Never mind that part of this issue was that they had installed a part UPSIDE DOWN, they washed their hands of all responsibility. More

After two recent -- and very expensive -- visits -- I really HATE this place. Let me say that the reason I came to Tim Dahle Nissan is that the age of my wonderful Nissan Frontier called for some signifi really HATE this place. Let me say that the reason I came to Tim Dahle Nissan is that the age of my wonderful Nissan Frontier called for some significant maintenance -- brakes, new AC compressor, shocks, struts, tune-up, fuel-injection service -- and I wanted certified, trained Nissan mechanics and service technicians to do that work. I will say that my problem with this dealership / service experience is ENTIRELY because of their extremely poor "front of the house" organization. I believe the mechanics have honestly done wonderful, quality work on my truck. But the "front of the house" segment of this business is simply atrocious. It's staffed by liars, cheats, and incompetents, top to bottom.Tear it down to the studs and start again. Examples: (1) They phone system's automated menu offers and option to press "0" for operator. I did that . . . . and it rang and rang and rang. I counted for fun before I just had to get on with my day. 47 rings . . . no answer. Think that's a good business practice, Mr. Dahle, to have a phone ring and ring and ring without being picked up? (2) I wanted a rear-seat cup holder for my truck replaced. It's just a part. Pops in / out easily. Found it online for $26. Tim Dahle's price?? $130!! Nice 500% mark-up, you out-and-out crooks!! (3) This was round two of two big maintenance visits to keep my truck running well, reliably, and something I can keep for many, many more years. I purposely scheduled in advance so that the dealership would have plenty of time to get its "ducks in a row," and I would be guaranteed same day completion. When I dropped it off, I specifically asked my "service advisor" if it would be done that day. "Yes" was the unequivocal answer. Liar, liar. It will have been there three days. I was told an unexpectedly difficulty situation arose with another vehicle. OK . . . understandable. But with that second full, additional day my truck was there, certainly done at the end of that day, right? No . . . LIARS LIARS LIARS xxxxING xxxxxxx LIARS!! (4) I made three calls yesterday during my very busy work days to try to reach my "service advisor." He was never available on any of them. Are you xxxxing kidding me? Never . . . in three calls? The excuse is always the same . . . with a customer. Uh-huh . . . sure . . . every time, huh? Rubbish . . . bollocks. Not buying it at all. (5) If the "service advisor" you've assigned me is not available, then why in the world haven't you developed some kind of back-up system dependent on notes / having other competent, diligent people involved so that I can get the status of my repairs, and up-to-date cost figures? Let me again be clear . . . love the skill of the mechanics, and the peace-of-mind knowing my truck is getting proper parts. But I'd completely blow-up this "service advisor" system and come-up with a better, more efficient way to deal with customers, keep them up-to-date, keep them from wasting their valuable time, and stop just xxxxing lying to us. I really need to find some viable alternatives to this whole captive-dealership business model. My experience just shows how fundamentally flawed it is. More

We took our 2017 Nissan Rouge in for repairs because the driver side set would not adjust. The analysis showed that the seat track was broken and would cost for repairs. Our car was out of warranty by a m driver side set would not adjust. The analysis showed that the seat track was broken and would cost for repairs. Our car was out of warranty by a month and just over 200 miles over mileage. Needless to say we were sick about it. In talking to Jon Stinson, our service adviser, he suggested that we call Nissan and present our situation to them and see if they could extend the warranty and help us out. We talked with Sarah at Nissan National, she reviewed our case and they agreed to help us with repairs. We appreciate Jon for going out of his way to help us and appreciate the service crew at Southtowne. More

WORST SERVICE DEPARTMENT EVER!!! Complete joke!!! DISHONEST AND PETTY SERVICE MANAGER!!! THE ONLY THING THEY ARE CERTIFIED IN IS HORRIBLE CUSTOMER SERVICE!!! I ant believe that Nissan Corporate sti DISHONEST AND PETTY SERVICE MANAGER!!! THE ONLY THING THEY ARE CERTIFIED IN IS HORRIBLE CUSTOMER SERVICE!!! I ant believe that Nissan Corporate still send people here. The service techs are ok, but the managers are complete dishonest jerks with no idea of what it means to be honest. I don't remember the service managers name, but she was horrible and wouldn't be honest with me on anything!!! She should be fired, unless the General manager likes her being a dishonest pice of garbage to make more money!!! More

BIG RIPOFF DO NOT USE OR TAKE CAR TOO BE REPAIRED Big ripoff dealership Do not use We had our car towed to them. The call the next day with a repair estimate of over 2000.00 Found diffe Big ripoff dealership Do not use We had our car towed to them. The call the next day with a repair estimate of over 2000.00 Found different repair option and they when tow company went to move vehicle they charged us $110.00 for a diagnostic fee. They never mentioned that until we went to get vehicle This dealership is very bad news Avoid at all costs They would not release the vehicle until payment was made. Again do not use Service and dealership is a big rip off. Plenty of other options to take your vehicle too. More

Very dishonest dealer, sorry I ever did business with them. Bought a pre owned truck from them that was an absolute mess and they wouldn’t clean it properly, drove 325 miles to get the truck, gave them 4 them. Bought a pre owned truck from them that was an absolute mess and they wouldn’t clean it properly, drove 325 miles to get the truck, gave them 4 days notice I was coming and they couldn’t have it ready! More

Never buy tires from this dealership! I purchased tires with a 24-month road hazard warranty. While my wife and I were on vacation, one of the tires blew out and was irreparable. With no T I purchased tires with a 24-month road hazard warranty. While my wife and I were on vacation, one of the tires blew out and was irreparable. With no Tim Dahle stores nearby, I was forced to buy a replacement tire. When I contacted TDN upon returning home, they said they couldn’t do anything about it. All they care about is selling you a car, not about taking care of you afterwards. Avoid this dealership at all costs. More

Replaced transmission under warranty Service department and Nissan really came through for us! Our 2014 Nissan Versa was having serious transmission issues. We have kept up on recommended Service department and Nissan really came through for us! Our 2014 Nissan Versa was having serious transmission issues. We have kept up on recommended services (replaced transmission fluid at 30000 miles) Took it into Tim Dahle Southtown in March at 68000 miles (out of warranty). They did not charge me a diagnostic fee. The service depeartment was phenomenal, calling every day to give me an update on the progress. They were able to get Nissan to cover the transmission because I performed regular service on it. They had the transmission in stock and it only took a couple days to replace. This dealership is a well oiled machine and I would probably trust them with my life! :) More

Great people, great service! I’m more or less a life long Nissan owner. I’ve followed the Tim Dahle franchise for nearly twenty years. I especially love working with the guys st T I’m more or less a life long Nissan owner. I’ve followed the Tim Dahle franchise for nearly twenty years. I especially love working with the guys st Tim Dahle Southtown. They always provide excellent service. John Darhower and the rest of the team always go out of their way to offer advice, service and excellent customer care whenever I need to bring my car in. Thanks as always for making my trips to the “car doctor” much more pleasant! More

Just Amazing Service Department! I had my Armada vandalized when some jerk put something into my gas tank. The damage was extensive, and while driving to Tim Dahle, trying to reach t I had my Armada vandalized when some jerk put something into my gas tank. The damage was extensive, and while driving to Tim Dahle, trying to reach them before they closed, my Armada finally died about a half mile short of the dealership. I ran to the shop just as they were closing. These guys heard my hard luck story and 5 guys jumped into action. They drove to my car to push the beast the full distance. I was dumbfounded that they were willing to help me, especially when they were expecting to go home. Next, the service department had to do a lot of detective work to get it working again. They continually kept in contact with me to keep me updated as to their progress. Several times they thought they had it fixed only to find something else go wrong. They relentlessly worked on each problem until it was solved. Last night, I drove the repaired car home. It's working perfectly! More