Tim Short Dodge Chrysler Jeep Ram

Was just told by a salesman (who says he's been a car salesman for 6 years) that he didn't know what a buyers\deal sheet is and that we couldn't have one.Then imediately refussed to sale us the vehicle t salesman for 6 years) that he didn't know what a buyers\deal sheet is and that we couldn't have one.Then imediately refussed to sale us the vehicle that we were purchaseing the same day with cash.Just needed some more info on the vehicle to go ahead and get the required car insurance on it to be able to go ahead and drive it away same day.However when inquireing about the form was refussed sale completely??? For anyone that doesn't know a buyers\dealer sheet is looks like an invoice.. It has all the vehicles information (vin..make..model ect.) A detailed breakdown of the amount you and the dealership have agreed on IF you were to purchase the said vehicle. You DO NOT have to sign or pay anything what so ever for this form, it is used to take to a bank if you were going to finance on your own through your personal lender and\or to make the process of getting said car insurance easier because all ifo needed is neatly sumerised. More

Drove almost two hours to sell and possibly buy a car. Received an offer and they even CALLED me to see when I could get there. They claimed that they made no such offer. I SHOWED them the form that the Received an offer and they even CALLED me to see when I could get there. They claimed that they made no such offer. I SHOWED them the form that they sent me. They didn't even look at the car (2018 Hyundai, perfect condition). Funny thing is....I sold it to Carmax. They came to pick it up. No hassle. And.....$2000.00 more than the offer from Tim Short! Very friendly...until they got caught with the dishonesty. They it got pretty chilly in there. Total losers. Would never set foot in there again. More

How many ways can you screw up providing a customer with proper ownership? Let's count: 1) sent the paperwork to the wrong county 2) hadn't cleared the previous lein 3) sent a check along with another de proper ownership? Let's count: 1) sent the paperwork to the wrong county 2) hadn't cleared the previous lein 3) sent a check along with another deal...without proper paperwork 4) confused my deal with another from this county My temp plate is a few days from being two months expired (three months from the date of sale). I gave them time to make up for error one but when I called I got the "we'll call you back" several times without a call back. Today, the manager told me the check had cashed (get off my back). Wrong deal. More

Worst Service Ever This dealership is AWFUL and shady, no one knows anything and they don't stand by there word. I would not buy anything from them, cause you'll probabl This dealership is AWFUL and shady, no one knows anything and they don't stand by there word. I would not buy anything from them, cause you'll probably be in the same predicament as me. Went to this dealership on Tuesday the 14th to look for a car to surprise my Fiance for his birthday. Found a nice Jeep Patriot that he would like, test drove the car and the car drove good, when I got back to the dealership I told the sales person lets see what we could do. After waiting 3 hours for all the paperwork to get sorted and signed I finally had the keys to the car. I had no longer pulled off the on the lot and made it 4 miles down the road and the car started jerking really bad. I called the dealership back to tell them what was going on and the lady that answered the phone told me I'd have to call my sales person, so after i got a hold of him, he told me to bring the car back the next day to the service department and they would service it for me and see what was going on. When we took the car back, the sales person that sold me the car wasn't there, the service department had no idea that we was coming (which is apparently something the sales person is suppose to let them know) and they said they couldn't get us in til Tuesday cause they were so booked up. After going back and forth for a little bit cause we live an hour away from the dealership the service dept. said they would get us in after lunch, it was about another 20-30 minutes after that that I finally got a hold of the salesman that sold me the car and he said that they wouldn't do anything about the car and that it was my responsibility for all the fees that came from the service dept. I was very upset since I had just talked to him the day before and he said to bring it back and they would get it looked at. So we wasted a hour drive up there and and the hour we spent waiting to see what was going on just to be told "Sorry we can't do anything for you" so my fiance just went back in and got the keys and we drove the car back home. More

My experience with Tim Short Middlesboro, KY On July 16, 2020, I was in contact with Glen Hobbs by cellular telephone number ***-*** about a 2016 white GMC Denali. We agreed on terms of purcha On July 16, 2020, I was in contact with Glen Hobbs by cellular telephone number ***-*** about a 2016 white GMC Denali. We agreed on terms of purchasing said vehicle that afternoon. Later in the evening Glen contacted me by phone and stated that he needed a $1,000.00 deposit to hold the vehicle because someone had made an appointment to see it at 6pm. I agreed to make the deposit and then he stated that another $30.00 would be attached to the deposit for processing. I then stated that I wouldn’t pay the $1,000.00 and a $30.00 processing fee, he could do what he needed to do and I would check with him the next morning. On July 17, 2020, at approximately 10:02 a.m., I contacted Glen by phone and asked if the vehicle was still available and he stated, yes. I informed him we were on the way to the Central Bank to pick up approved loan paperwork. I asked if the Denali had been inspected for scratches, dents and non working features. He stated that the only issue was a rear turn signal was not working and that the deal made with me didn't leave room for repairs. I agreed to this issue only. I stated that my wife and I have a special needs son that is 26 years old but mentally he was on a three year old leave and likes movies. I asked if the DVD player had been checked and he stated that he didn't have a DVD to place in the player but that he could purchase one at Walmart. I stated there was no need to do that and I would just use one of ours upon arrival. Glen Hobbs assured me that the vehicle was sound and in complete working order and being cleaned. I asked Glen to make sure there were no other issues before My family and I started that way and I was assured everything was fine. I later(11:45 a.m.) informed Glen Hobbs that I had the bank paperwork needed and Stacey, Mitchell and myself were on the way. On the same date, we arrived at the Tim Short dealership in Middlesboro, KY after driving 122 miles one way for approximately 2 hours and 30 minutes. Glen Hobbs greeted me at the front entrance with a handshake and a smile. He provided me with keys and stated for us to take our time with a test drive. I provided him at the same time with Central Bank paperwork he needed for the deal. My wife, son and myself entered the vehicle and started the test drive and traveled approximately 8 minutes away down route 25 and back to the dealership. Upon arriving back at the dealership we parked and began our own inspection and everything checked out except: rear tail lights not working, rear brake light on passenger side not working and sun roof would not open, sun roof would not tilt, the sun roof did nothing when buttons were pushed. I approached Glen Hobbs with my concerns and he stated that he would have service look at it. He drove the vehicle out of sight to what I believe was the service department area. When Glen returned he invited us to sit at his desk and we began to make small talk. While sitting there my wife noticed a grey full sized SUV Infinity in the parking lot. She has always liked the outside but never had seen the inside of one. I asked Glenn if we could look at it and he handed us the keys. We went out to this Infinity and the doors unlocked with key fob but the vehicle would not start. We briefly looked at the interior, shut the doors and started back to the front entrance of the dealership when we heard a female Tim Short employee ask a customer if they liked the Durango and the male customer stated the Durango was junk, it had a motor problem and another Tim Short employee shook his head. We went back into the dealership and sat back down at Glen's desk. After a few minutes, Glenn returned and I stated that I thought the vehicle had already been gone through for issues. He stated that to be honest I didn't have the time. I stated to my wife and son that we should drive around for a while and wait for a phone call about Denali issues and not sit in the dealership. Glen stated that he would get a report from the service department and then call his boss. Glen provided us with directions to the Pinnacles for hiking or to see a lookout spot. I asked my wife to take our son to our vehicle and start the car. When my family exit the building I began to tell Glen Hobbs my concerns and disappointments. I stated that he had assured me prior to our departure from Winchester, KY that the Denali was in full working order and being cleaned. I stated to him the only reason I came to Tim Short was that my ex neighbor Jack worked for Tim Short in Lexington, KY and that the posted listing in cargurus.com seemed like a deal. I know Jack to be a great guy with a sense of humour and morals. Ok, what was said after that? I requested a ball cap and DVD of my son's left in Denali and Glenn retrieved those items and returned them to me. Glenn said "well, wish we could have made a deal". The end. No apology, no offer to replace gas used on a round trip wasted on the whole day. It is now 7:18 p.m., and nothing. What does someone do with being treated this way? Is this the best Tim Short has to offer? Is this the way Tim Short trains his employees? Is this acceptable practice? Is this the only complaint made? NOTE: What will become of my personnel information on file at Tim Short dealership in Middlesboro, KY now that I have made my concerns known? Thank You, Michael Lee Wattenberger Jr. More

Thank you Todd Asher and Matt Helms for the great service. Thank you Matt Helms for getting me in this Chrysler 300. I absolutely love it. Very good service, I reccommend him to anyone. Come on out and see him Thank you Matt Helms for getting me in this Chrysler 300. I absolutely love it. Very good service, I reccommend him to anyone. Come on out and see him. More