Tim Short Ford of LaFollette

I know this review is lengthy, however, it is worth the 5-minute read and may save you headaches and heartache. My wife and I purchased a 2023 Jeep Grand Wagoneer from Tim Short Ford in LaFollette, TN i 5-minute read and may save you headaches and heartache. My wife and I purchased a 2023 Jeep Grand Wagoneer from Tim Short Ford in LaFollette, TN in April of this year. The vehicle had less than 13,000 miles on it at the time of purchase. The day we picked the vehicle up from the dealership, the vehicle had not been properly detailed as promised. Upon further inspection of the vehicle when my wife arrived home, she found illegal drugs in the vehicle. We immediately called the dealership to address the situation, stating that this was unacceptable. My wife and I had the vehicle personally detailed, to which the dealership did reimburse us. On April 24, 2025 (8 days after purchasing the vehicle), we returned the vehicle to Tim Short Ford to have a ceramic coating applied to the vehicle (a service the dealership provided at a cost of $895.00. Prior to purchasing the coating package, it was explained to us in detail that the ceramic coating application was a multi-step process (cleaning, paint corrections…) prior to the ceramic application. When my wife picked the vehicle up upon completion of the ceramic coating, she questioned why the vehicle was so dirty. The response she got for the dirt being on the vehicle was that the coating was applied at an offsite location and that the dirt accumulated on the vehicle on the way back to the dealership. As a result of our skepticism, we took the vehicle to a detailer here in Knoxville (who specializes in this type of coating), and upon inspection told my wife that ceramic coating had never applied to this vehicle. I called the sales manager about it, to which he stated that the service had been completed. During the phone conversation, I asked for a refund in the amount of $895, the price we had paid for the service as we had an independent third-party state the work was never performed. The sales manager stated that he would need to speak to his managers for approval. On May 14, 2025, on the way to the Jeep dealership here in Knoxville (to address several issues with the battery, alternator, and computer system) the vehicle was started throwing error codes and ultimately shut down the vehicle while my wife was driving down the highway. The vehicle was at the Jeep dealership for 8 days requiring extensive repairs. Upon completion of the work at the dealership, we reached back out to Tim Short Ford regarding all our issues with this vehicle, including the ceramic coating. On June 9, 2025, Tim Short Ford sent my wife and I settlement paperwork for the ceramic coating. This paperwork wasn’t solely for reimbursement. By signing this settlement paperwork, we would be releasing Tim Short Ford from any further liability regarding the Wagoneer going forward. In addition, there was a disparagement clause in the document stating we would not post anything on social media or any other platform regarding our experience with Tim Short Ford. We never signed this paperwork because we wanted our voice to be heard. Prior to writing this review, we reached out to James Brafford, who is a Partner and General Manager of the dealership detailing our experience. Thinking he may want to know how his dealership is being ran. He briefly responded to my email saying he would personally investigate the situation and get back to us. That was on September 6, 2025, and we have not heard anything back from Mr. Brafford since. Based on what my wife and I have experienced and briefly detailed above, I question the ethical and legal practices of Tim Short Ford in Lafollette, TN. From the illegal drugs found in the vehicle to charging for work that was not performed (and validated by an independent third party). Proceed with caution if you decide to do business with this dealership. More

Great salesman Ryan Hutson was not pushy he let us decide what we wanted.Best experience I have ever had buying a vehicle. and trading in our truck. what we wanted.Best experience I have ever had buying a vehicle. and trading in our truck. More

Treated very good as repeat customer. Friendly and thorough throughout the process of purchasing a pre-owned vehicle and trading in my old truck. I am pleased with purchase and service. Friendly and thorough throughout the process of purchasing a pre-owned vehicle and trading in my old truck. I am pleased with purchase and service. More

They have been servicing our vehicle since we bought it in 2016. The service is excellent and we highly recommend them. in 2016. The service is excellent and we highly recommend them. More

Don't EVER buy from this dealership. I have purchased two Vehicles from this location. one used and one NEW. Both times I regretted it the after service is a complete joke. They conta I have purchased two Vehicles from this location. one used and one NEW. Both times I regretted it the after service is a complete joke. They contact you Thru a text message and tell you that I need to schedule recall service. Tell you to text them back. Then tell me my appointment is 12/8/25 @ 10am. The next day they texted me back saying sorry they cannot do it that day. Rescheduled it for the 15th @ 10AM. Then text me back four hours later saying that they apologize and they cannot do it AGAIN. Rescheduled it for the 22nd @ 10AM. Then text me back two and a half hours later saying that they apologize and they cannot do it AGAIN. I called ford recall assistance center they are sending me to a Ford Dealer RAY VARNER FORD in Clinton. Made an appointment, and have it scheduled. ONE TIME! All they want do is sell you a vehicle, not support you after the sell, NEVER EVER AGAIN! More

Hands down the best dealership around. This is my 3rd vehicle I’ve purchased there. David will always be my go to salesman. This is my 3rd vehicle I’ve purchased there. David will always be my go to salesman. More

The best hometown dealer around. They made us feel like family and not just a number! Ryan Hutson is the best! They made us feel like family and not just a number! Ryan Hutson is the best! More

Easy to deal with very nice people great sales team they buying a vehicle easy buying a vehicle easy More

Very pleasant experience. Great salesman Kris. Love our Gladiator Highly recommend buying from this dealership Great salesman Kris. Love our Gladiator Highly recommend buying from this dealership More

Good service, great support backup follow through. Ryan was a pleasure to work and kept his word on getting the deal done Ryan was a pleasure to work and kept his word on getting the deal done More