I worked with Chris for months looking for a MDX, during the entire ptocess Chris never pressured me. When I finally purchased a CPO he went through all the features and ensured I was comfortable operating it before I left. Mark went on the test drive with me since I showed up with no appt and Chris was out. Mark patiently answered all my questions, agajn I never felt pressured. Overall experience was great, highly recommend this dealership.