Tipton Ford Lincoln

Purchased a 2011 Mustang and brought it in for service after 10 months of driving because of engin noise. Service manager told it need a new engin because it had spun a rod bearing. Had a very difficult t after 10 months of driving because of engin noise. Service manager told it need a new engin because it had spun a rod bearing. Had a very difficult time getting this approved under a warranted repair. Ford did finally agree to replace the engin under the warranty. Now dealership is unable to locate a suitable replacement engin and/or parts, dealership is pointing the finger at Ford saying its their fault they have not been able to get the parts they need to fix my car. Called Ford customer care and they are pointing the finger at another division of Ford for the issue. Not getting any help from anyone, would not recommend a Ford or this dealership to anyone. Vehicle has been at dealership since 01/09/2012. More

When there with a what I thought wase a transmission problem, it turned out not to be a problem at all. It must have been a fuel filter problem, but Excel Lub had had changed it the day before my appoin problem, it turned out not to be a problem at all. It must have been a fuel filter problem, but Excel Lub had had changed it the day before my appointment. Which took 3 days to get. The Tipton Ford is over a hours drive and they said to being it in eary, so my wife and I drove to Nacogdoches the evening before and stayed at a local hotel. We took the truck in at 7:15 AM and someone signed me in and told them to check the transmission, adjust the shifting linkage, and make a new key and call me when they checked the transmission and let me know something. First off let me say they (Dan) never called me. At 10:15 AM I called him and he said the transmission guy was looking at it and he would call and let me know something, 11:15 AM I called back and he was gone to lunch, 1:15 I called and the guy was not thourgh checking it out. 1:50 PM which was check out time at the hotel I called for a ride back to the service center. When I got back Dan, said we could not find a problem with the transmission, (Great), and we are still trying to make a key, Third try, and the linkage needs a $169.00 part that they can get by tomorrow, but it would be the next week before they could get me back in to put the part on. At about 4:00 PM I had my truck back after paying $149.00 bill. That was for checking out the transmission and one key. The next day the (check engine soon) light came on and I checked it out myself and found a hose cut on the ERG system. I hope and pray it was not done on purpose and it just split on its on. I am writting this in case it happens to other folks that trust this guys. In the passed I have had good service from these folks. But, they failed me this time. Admen: 6/29/2008 (((Hose was rotten and slit on its on))) More