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Tipton Ford Lincoln
Nacogdoches, TX
200 Reviews
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Showing 200 reviews
April 07, 2022
My son purchased a Jeep Wrangler with the Blue Certified Pre-Owned Warranty” that has a leaky hardtop. Never mind they were asked if it leaked before it was bought. Was told to take it back in to be fixed Pre-Owned Warranty” that has a leaky hardtop. Never mind they were asked if it leaked before it was bought. Was told to take it back in to be fixed. When it was picked up it was still wet. Pam at the body shop said it was because they don’t clean them up. I have worked in Sales and Service on Ford, Chrysler, Dodge, Jeep, Chevrolet, Cadillac, and most recently Audi’s. Never heard a customer told we don’t clean up water. She was asked how do they water test it to see if it was still leaking after the repair was made, if you don’t clean it up after a repair. Very strange. Doesn’t make much sense to me. Needless to say it was still leaking. Fast forward….Tipton Ford agrees to REALLY fix it this time. A rental car was supposed to be set up so the repair could be completed properly. Said would be contacted. Having been reaching out since Monday, it’s THURSDAY. Can’t get a return call or TEXT. ZERO communication. Actually, worse than zero. Zero would be no communication, but what they’ve done is just tell you what they will do then don’t call you back and don’t schedule it. Salesman stopped answering the phone. Manager said had to talk to the salesman. Service department said “You DID buy a Jeep from a Ford dealership “. Complete lack of service after the sale. No respect for people’s time as they try to get a repair done on a vehicle they just bought. Service after the sale tells you everything you need to know about a dealership. This is a much different place than many remember including myself. A Sales Manager would’ve NEVER turned an upset customer that was getting the run around back to the salesperson when Margie Tipton was still around, I promise you. Absolutely would not recommend. More
by Goldy
Employees Worked With
Neal Slaten
October 22, 2021
I want to thank Douglas Durbin & David McLelland for making my experience a good one at Tipton , these two gentlemen went out of their way to make things as they were represented . I will certainly reco making my experience a good one at Tipton , these two gentlemen went out of their way to make things as they were represented . I will certainly recommend Tipton Ford Lincoln to friends. . More
by nevelsterry
Employees Worked With
Douglas Durbin & David Mclelland
September 20, 2021
Best Dealership in East Texas. They perform the best work with quick turn around, excellent customer service personnel, and they frequently call to keep you updated with the progress of your vehicle. I've be with quick turn around, excellent customer service personnel, and they frequently call to keep you updated with the progress of your vehicle. I've been dealing with Tipton for over 20 years and will continue. Finally the body shop is excellent also. More
by jenkericj
Employees Worked With
Russell, David, & Jeremy
September 09, 2021
Friendly professional staff. Answered all questions and requests. Very well priced as compared to other models I researched. At was detailed, full of gas when I drove off the lot. requests. Very well priced as compared to other models I researched. At was detailed, full of gas when I drove off the lot. More
by robert
Employees Worked With
Sales, finance.
August 21, 2021
Everyone there was helpful ,cared about what i wanted and knew the product they were selling i would recomend them to everyone needind a vehical knew the product they were selling i would recomend them to everyone needind a vehical More
by Tommyspurlock
Employees Worked With
Neal Slaten
August 17, 2021
The sales department, service department and body shop are outstanding. Everyone there is very knowledgeable and helpful. I will continue to do business with Tipton Ford.. are outstanding. Everyone there is very knowledgeable and helpful. I will continue to do business with Tipton Ford.. More
by Shane
Employees Worked With
Neal Slaten
