Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Todd Wenzel Buick GMC of Westland
Westland, MI
54 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 54 reviews
January 16, 2017
Good service center I think you should review your salespeople. I was not greeted by not one of your salespeople. Picked up a pick up book, walked around, no one came up I think you should review your salespeople. I was not greeted by not one of your salespeople. Picked up a pick up book, walked around, no one came up to me to ask if I needed help of was thinking of buying a new car. I did ask one sale lady where the pickups were, she said back by body shop and behind dealership. Lady I have a book in my hand. Nope she just left me there to go sit with another salesperson. The only one who greeted me was your receptionist. Two hours there and no one interested in making a possible sale. Hope you can figure things out with your sales people. Guess they are more interested in socializing with others then with customers More
by John52
Employees Worked With
Craig Rumberger, service advisor
November 26, 2016
They suck I bought a vehicle 2 years ago bought from red Holman subsequently I needed a oil change went to dealer fast lane Wayne mentioned my heat wasn't hot j I bought a vehicle 2 years ago bought from red Holman subsequently I needed a oil change went to dealer fast lane Wayne mentioned my heat wasn't hot jack drummer did a free diagnostic did a pressure check told me my water pump was going bad call Todd Wendell so I call Todd Wendell Buick express I have a warranty on my car they tell me I have to pay 123$$ check fee why did I buy warranty so I call another gm dealer code to realize it's a power train warranty 60 months 100.000 miles why did good Wendell try and cheat me don't do business with them that's like buying a new TV with a warranty it stops working and they charge u a check out fee they suck took another gm dealer to tell me was a power train warranty that was covered thanks jack demmer and mark Chevrolet I'll never buy anything from wenzel Buick More
by gary mitchell
Employees Worked With
They suck
August 15, 2016
I'm Looyal to GM but would advise to seek alternative dealer Lack of customer, very slow to pricing (2+ hours), sales representatives did not know how to look up inventory, trade-in values mis-represented and ra Lack of customer, very slow to pricing (2+ hours), sales representatives did not know how to look up inventory, trade-in values mis-represented and rate all vehicles as poor even if in good condition. Would not recommend. More
by Sche5301
Employees Worked With
Jeff
June 07, 2016
Incredibly poor customer service I scheduled an appointment for an oil change. I was ignored, treated poorly and overall had a very negative experience. I guess this dealership doesn' I scheduled an appointment for an oil change. I was ignored, treated poorly and overall had a very negative experience. I guess this dealership doesn't respect it's customers, particularly women. I do not intent to ever return. More
by Tracey Seborowski
Employees Worked With
n/a
April 02, 2016
Rude staff The change is horrible some of the staff is still the same the new staff is rude and very unprofessional I won't be back its like going to buy Nike sh The change is horrible some of the staff is still the same the new staff is rude and very unprofessional I won't be back its like going to buy Nike shoes at Walmart just not a good idea it took 30 minutes just to talk to a salesmen who was rude and took a cell phone call in the middle of talking with me so I left More
by Sweetie80
January 31, 2016
No call back So I called used cars and asked about they're we finance anyone, and the sales person was very short! He took my info and said let me see what I can So I called used cars and asked about they're we finance anyone, and the sales person was very short! He took my info and said let me see what I can do. Well after not hearing from him for days. I called and again he was short and said I'm still working on it. As to this day, no call back so I gave up. More
by virgle36
Employees Worked With
Robb Roberts
June 15, 2015
judy in used cars will gladly lie to make a sale I bought a used truck from judy, a 2500 hd She sold me a warranty to use it for my job, landscaping. It did not cover snow plowing.she assured me it I bought a used truck from judy, a 2500 hd She sold me a warranty to use it for my job, landscaping. It did not cover snow plowing.she assured me it does, told me she called them, and were all set. Famous last words of Judy. I pd $800 for nothing, now she won't call me back. She is nasty after she is done with you. I'll never go back, I buy a lot of trucks, she lost me. More
by unhappy with judy
Employees Worked With
Judy used cars
September 30, 2014
Don't bring your car to this dealership for repairs!!! Don't bring your car to this dealership for service, they are way over estimate and go way over on there estimated repair time, I am stuck paying hund Don't bring your car to this dealership for service, they are way over estimate and go way over on there estimated repair time, I am stuck paying hundreds more because this shop and dealer has no service vehicle available to loan out because of their delays. They also said that is there policy to not go above and beyond for their customers. I think this is completely ridiculous and will next do business with this dealer again in my life. More
by kris.prevost
Employees Worked With
Mark the GM
April 26, 2014
Do not care of customers I went there first time for oil change and recall for my 2008 Buick Enclave, and said that I am business customer and it is my first time with the ass I went there first time for oil change and recall for my 2008 Buick Enclave, and said that I am business customer and it is my first time with the assumption they will care a bit more. But, did not get a good feeling they care to their customer. (1) I left my car from morning and they called mw in the evening that the car is not done and learned next day that they even did not started, (2) they carched for a diagnsis without asking me, except please quickly sign etc. Complained to the service manager and artificially I understand he was sorry, but did not offer any refund etx. Will not go again! More
by feridunbek
Employees Worked With
Phil Davis and Mr Bush (Service Manager)
March 02, 2014
Just so everyone knows that I went in for an oil change today 2/28/14, I know they were busy and it took 1 1/2hrs to complete which made me in a big hurry to get back to work. When I got in my truck there today 2/28/14, I know they were busy and it took 1 1/2hrs to complete which made me in a big hurry to get back to work. When I got in my truck there was grease all over the rail and carpet (where you enter the truck) from the techs boots. I don't know about the techs vehicle(s) but this is a $40,000 truck and I don't like grease on it that I have to now clean up! Other dealers will put paper on the floor and cover the seats, and when you get it back they will run it through the car wash, not this place! More
by MrUnHappy2014
Employees Worked With
Service Tech
