Tom Hodges Mitsubishi

Due to a hit and run accident I found myself looking to buy a used vehicle. I had bought from Tom Hodges years ago and I asked my auto mechanic if it were his family member who he would them to and he rec buy a used vehicle. I had bought from Tom Hodges years ago and I asked my auto mechanic if it were his family member who he would them to and he recommended them as well. They worked with me and I test drove a couple of vehicles before deciding on a Chrysler Sebring. It hadn't been on the lot long and there were a couple of things I wanted checked. They immediately had their service department check it saying they wouldn't sell me anything unless they were sure it was dependable. Everything worked out well and they stayed within my budget limit, which I appreciated. Two months in the car wouldn't start and I had it taken to the service department where it was discovered that the battery was defective. They had put a new battery in at the time of purchase. But they fixed the problem with no charge to me. A friend had recently experienced the same issue with a battery they had purchased and put in themselves,so I was sure it was the battery distribution center and not Tom Hodges Auto Sales. They have been great and I even sent my friend to look for a vehicle shortly after I purchased mine. Honest, reliable and friendly....who could ask for more. More

Richard and Steve gave Excellent Customer Service from the beginning of the process of purchasing the vechicle to the end. A positive tone was set when I entered the office. They showed great team work an the beginning of the process of purchasing the vechicle to the end. A positive tone was set when I entered the office. They showed great team work and communication. Thank you for making the transaction a positive experience. Reubey L. Floyd More

Tom and Patrick had some great ideas in helping me with the trade value that I was looking for in my vehicle. They suggested to put my car on consignment and it was a very positive experience. I was happy the trade value that I was looking for in my vehicle. They suggested to put my car on consignment and it was a very positive experience. I was happy with the check I received once the vehicle had sold. Tom Hodges Auto Sales has a great selection of vehicles and is a friendly place to visit and shop. Also their website was easy to navigate and the vehicle description and viewing process was first class! P. Cannon California, Md. More

Tom Hodges made every effort to make our experience with his company as pleasant and professional as possible. We drove from Va. Beach, Va. to Tom Hodges Auto arriving in Hollywood, Md. about 1 p.m. The S his company as pleasant and professional as possible. We drove from Va. Beach, Va. to Tom Hodges Auto arriving in Hollywood, Md. about 1 p.m. The SUV we were interested in was parked at the front door, immaculately cleaned and ready for us to test drive. Richard helped us to adjust and locate the SUV's seats, mirrors etc. and gave us his cell phone number just in case we got lost. The SUV was exactly as advertised and upon our return to the dealership Tom Hodges was there, and along with Richard, went over the entire SUV with us. When questioned about the life of rearend fluid, the response was to send it to the Service Center to have it flushed and new fluid put in. We were given a fair price on our tradein and shown how they arrived at the value for our old car. Pat went through all the paper work with us and explained what we needed to do in Va. He explained everything to us in a non-rushed manner until we were satisfied we understood the papers we were signing. He went over the extended warrenty offer, so that we understood it fully. Periodically, Tom and/or Richard would check to see if they could answer any questions. They were getting together spare keys, owners manuels, etc. and other pieces of info not found in the manuels that would save us time and money. When we left the dealership 90 minutes later we felt well informed and satisified that we had conducted business fairly (for both buyer and seller) with very courteous professionals. The grounds of the dealership were clean as were the cars and office. The staff was friendly and outgoing, but not aggressive or pushy. Tom, Richard and Pat connected well with us and the experience was pleasant and we would certainly return should we be in the market for another car! More