Tom Kadlec Honda - Service Center

Dennis was very helpful Dennis Thompson was very good about explaining things to me about my car and the service. I really appreciated that. He was knowledgeable, helpful, an Dennis Thompson was very good about explaining things to me about my car and the service. I really appreciated that. He was knowledgeable, helpful, and friendly. More

Excellent service Mike was very helpful and pleasant to work with. Told me what they would be doing and about how long it would take. Car was cleaned. Mike was very helpful and pleasant to work with. Told me what they would be doing and about how long it would take. Car was cleaned. More

Satisfied Have always been satisfied with the service department. Have a 2017 Civic and bring it in for routine maintenance, pleasant people and always call to Have always been satisfied with the service department. Have a 2017 Civic and bring it in for routine maintenance, pleasant people and always call to verify extras and when the vehicle is ready. Thanks Mike. More

Fantastic experience As always, the service and friendliness was terrific. Tom's is dog friendly which worked out great. They even have a fenced dog area. We had experi As always, the service and friendliness was terrific. Tom's is dog friendly which worked out great. They even have a fenced dog area. We had experienced brake issues on the way home from Wisconsin. I called ahead to see if they could look at it. Dennis Thompson answered the phone and said to bring it in when we reached Rochester. We got the car in right away and left an hour + later with the repairs all done. Meanwhile our two Bostons were treated like royalty. It seems about ever desk has dog treats available. Some customers made a big deal of them. One kind lady carries dog treats in her purse. They were well fed. On employee went and got a bowl and some water for them. Dogs happy, car fixed, home we went. More

Disappointing Service Dept. I recently purchased a brand new vehicle (my first ever Honda) from Tom Kadlec and scheduled service to install some exterior accessories — as the tem I recently purchased a brand new vehicle (my first ever Honda) from Tom Kadlec and scheduled service to install some exterior accessories — as the temps were too cold outside to do it myself. Unfortunately, I was very disappointed with the way I was treated by the service dept. I’m a reasonable individual, I understand mistakes happen. The service advisors could have handled things differently and instead of praising the service department now this will be my last Honda. The service advisors I interacted with appeared more interested in finishing their day (since it was a Friday afternoon) than ensuring I had a positive experience. Most disappointing was that no personnel accepted any responsibility and were dismissive of my frustration. I researched the vehicle online before purchasing; however, regrettably did not research customer feedback of the Tom Kadlec service department (sorry Yelp ... lesson learned!). As an individual who purchases a new(er) vehicle every couple of years I don’t expect to receive special treatment — I do, however, expect to feel appreciated. The Service Manager and Customer Care Coordinator both inquired about my service experience. I offered my pleasant opinion and never heard back from either. My inconvenience was relatively minor, so I’m actually pleased to discover early on that service (at least for me) ends after the sale before investing more time and $$ with Tom Kadlec. I like to support local businesses (and I like the vehicle), however, Tom Kadlec appears unable or unwilling to address dissatisfied customers so I've happily taken my business elsewhere (thank you Rochester Toyota for your expertise, professionalism, and exceptional customer service!). Also … at the end of the day of service I realized I had forgotten to present a 10% off coupon I had recently received from Honda. The next day I called Tom Kadlec service department and inquired if it would be possible to utilize the coupon on the installation from the day before. The service advisor said swing on by and he’d see what he could do. I was going to forgive and forget my unpleasant experience from the previous day if they would honor the coupon. Unfortunately, they would not honor the coupon, so instead they’ve earned this review. More

Great servicing The servicing was great ! Very friendly and time management was great. This was my second time servicing in Tom Kadlec Honda. Thanks to my service The servicing was great ! Very friendly and time management was great. This was my second time servicing in Tom Kadlec Honda. Thanks to my service manager Brade Anderson great job. More

Dennis Thompson is the MAN!!! We've had all of our Honda vans serviced at Tom Kadlec Honda for going on 15 years. Dennis Thompson has been the man that's taken care of us for quit We've had all of our Honda vans serviced at Tom Kadlec Honda for going on 15 years. Dennis Thompson has been the man that's taken care of us for quite some time. He is always very friendly, explains what needs done, tells me what they did and his estimate was always right on the money. He goes the extra mile and always takes a few minutes to just talk beyond the van stuff. Whether we have a problem or if it's just normal service appointments he makes it much more pleasant. Way to go Dennis!!!! Randy Pooler More

Service on the road My car suddenly stopped working while visiting Rochester, MN. I was 5 hours from home and was frustrated and very cold with the winter weather. Michae My car suddenly stopped working while visiting Rochester, MN. I was 5 hours from home and was frustrated and very cold with the winter weather. Michael Dahl was able to work with the service tech and identify the problem and get it fixed so that I could get home. I was so thrilled with their customer service for someone who wasn’t normally their customer and just needed immediate help while on the road! More

Excellent Customer Service Dennis Thompson provided great service to me. My car was taken in right away and the issue was dealt with. He also pointed out what needed to be don Dennis Thompson provided great service to me. My car was taken in right away and the issue was dealt with. He also pointed out what needed to be done at my next service. Also, my car was washed and this was much appreciated. More

Fast, convenient, and friendly My experience at the Honda Service Center was all one could hope for. Brad Dahl got my leased 2017 Honda Accord in immediately. He explained everyth My experience at the Honda Service Center was all one could hope for. Brad Dahl got my leased 2017 Honda Accord in immediately. He explained everything that would be done to my vehicle, the time-frame of said service, and my leisure options available on-sight while I wait. Brad D. was extremely personable and informative. The service was accomplished in a timely manner while I watched TV, read the newspaper, and sipped coffee. Brad contacted me in the lounge when the car was ready for me. The price was very reasonable, in my opinion, and after ringing me up with a smile and an extra inquiry of my overall satisfaction with my Honda experience, Brad D. got me on my way. No complaints. Very Satisfied. A job well done! More