Tom Kadlec Honda - Service Center
Rochester, MN

88 Reviews of Tom Kadlec Honda - Service Center
Awesome They were very helpful and understanding of my money situation. They also did a great job helping me understand what was going on with my car and help They were very helpful and understanding of my money situation. They also did a great job helping me understand what was going on with my car and helped confirm issues I told them about. More
The Best! I have yet to have a bad experience! Dennis is always very good at getting the car in and getting the work needed done when necessary! I have yet to have a bad experience! Dennis is always very good at getting the car in and getting the work needed done when necessary! More
Twice is the Charm I had a battery connector replaced as part of a recall on my 2013 Accord EX-L. Repair took about 1 hour including an oil/filter change. The next day- I had a battery connector replaced as part of a recall on my 2013 Accord EX-L. Repair took about 1 hour including an oil/filter change. The next day- wife became stranded in a shopping center with a dead battery (45 miles from the dealership) here in Red Wing. I had to go and jump start her car and return to the dealership for additional repairs. Brad got me right in that day and the shop re-repaired the battery connector. All is now well. It was a pain & inconvenience to make a 2nd trip down to Rochester but as we all know, repair work isn't always successful on the 1st try. Brad was very supportive in making my car repair right and I thank him for that. This is not my 1st car purchased here (3rd) and will not be my last. The new building is amazing, especially with snacks, drinks and computers to access the internet. Thanks to the staff at Kadlec. More
Oil change Brad D was a great help. My van has 247,000 miles and needed an oil plug to keep the oil in. They put an oversized one in instead of replacing the w Brad D was a great help. My van has 247,000 miles and needed an oil plug to keep the oil in. They put an oversized one in instead of replacing the whole pan. This is to get us by until we replace this van. Thanks so much! More
1st oil change/tire rotation This was my first time getting my new car serviced. Dennis Thompson helped us check in and directed us to all the amenities in the large waiting area. This was my first time getting my new car serviced. Dennis Thompson helped us check in and directed us to all the amenities in the large waiting area. We enjoyed beverages, snacks and some tv during our wait. Our first service went very well. More
service appointmernt We had a 9:30 appointment for an oil change and service CRV. We got there quite early and Brad Johnson got us right in, no problems. Worked great as w We had a 9:30 appointment for an oil change and service CRV. We got there quite early and Brad Johnson got us right in, no problems. Worked great as we got home quite a bit early. Brad was very professional and polite, great team of employees you have on staff! More
Met above my expectations I had a recall to be done and they got it in with out any hassle and while I waited there was a complementary area with food and snacks and it was ver I had a recall to be done and they got it in with out any hassle and while I waited there was a complementary area with food and snacks and it was very nice and remodeled and clean inside. They also gave me a ride home in the shuttle and offered to pick me back up. More
BAD LAST VISIT Your only as good as you last experience. This is a saying many folks might say or hear but it is true about TK Honda in Rochester these days. We hav Your only as good as you last experience. This is a saying many folks might say or hear but it is true about TK Honda in Rochester these days. We have been going to that dealer since before 04'. All experiences before that we felt we got good advice and service. This last time not so much, even to the point of feeling ripped off. No worries many other shops can handle our oil changes and PM's. Hope other's aren't getting the same bad deal as we did as it cost us a couple hundred extra dollars for no reason. More
Excellent service We have been to dealership twice now. Service was excellent- thanks Dennis Thompson. Will definitely be back, highly recommended. Have not purchased a We have been to dealership twice now. Service was excellent- thanks Dennis Thompson. Will definitely be back, highly recommended. Have not purchased anything from sales (yet). More
B124 service for 07 accord ex 4 cyl. Adam P took good care of my car for this service. Everything was done well and on time. My only issue was they forgot to wipe off/wash the overspray f Adam P took good care of my car for this service. Everything was done well and on time. My only issue was they forgot to wipe off/wash the overspray from cleaning off the engine for the 4 service. After calling about this they promptly ran me through the car wash. More